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March 2024 by Kathryn L.
Regarding the Clifton Park Verizon store. Mikayla, the sales rep., looked angry, uninterested in selling us anything. I knew which phone I was interested in. My son asked her what she suggested. She replied "you have to pick your own." She pointed me towards the phone I mentioned. She didn't tell me anything about the phone, nor did she show me any other phones or accessories. She told me I needed to pay $29.99 for info to be transferred to a new phone. I asked what was being transferred and she told me, "I am transferring what I can." The last time I purchased a phone from Verizon, all info was transferred for free.I have read many negative reviews of this store and Mikayla. Imagine the profits Verizon is losing here. Whomever is responsible for responding and acting on these reviews is ineffective and probably as disinterested as Mikayla. Would never recommend this store.
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February 2024 by MoJo 422
Verizon store visits are always frustrating.
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February 2024 by Laura Caton
I am shocked by the horrid customer service we received from Liza Richie, she even had the nerve to reprimand me when I complained we have been waiting for a return call for 2 weeks. We had decided to change our entire company plan from Spectrum to Verizon, but due to the horrid customer service and blatant rudeness from Liza, we will remain a Spectrum customer.
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January 2024 by Justin Patterson
I just got my new iPhone 15 here yesterday and the employee that waited on me was very helpful and knowledgeable of the phone and help me with switching phone companies and keeping the same number and I would go here again.
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January 2024 by taintedlove2012
If hours are until 7pm, why are we being told that they are taking the last customer at 6:18pm and being made to come back tomorrow. I know it's not the worst thing in the world but it is very inconvenient
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December 2023 by Luke Lavery
They want to clock in and do the smallest amount of work possible. Their goal when you walk in is to get you out as fast as they can, not to solve your problem
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December 2023 by Shane K
Shocker, another 1 star review…This location should clean house or perform some very serious “sales” training. The owner should be ashamed as I can only imagine how many sales are being burned by the incompetent employees. If you get the tiny light skinned woman with curly hair…run towards the door. I’d provide her name but the service was that bad, that it was never actually delivered. I was there for 10 mins and she was already trying to burn me by asking if there’s anything else she could help with…I was clearly there to make a purchase! I’ll buy a new iPhone…but from AT&T after this last and final experience. Unreal! I guess the days of getting a new phone and expecting it to be an exciting experience are long gone…
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November 2023 by Karen Crandall
If I could leave less than one star that’s what I’d leave. The woman who identified herself as the store manager was rude and obnoxious. After 24 years as a Verizon customer I’m seriously contemplating changing cellular companies because of the manner in which the store manager spoke to me.By the way - Verizon - before you comment about how you hope I give you a second chance, go back and re-read the other comments. Many other customers have commented about the woman manager at Verizon. I know it’s difficult to find competent help .. but this manager either needs to be terminated or needs to go for intense customer service training. She’s costing you business.
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October 2023 by Joe Kravetz
Verizon the company is still horrible, but if you need to stop into the Clifton Park store ask for Sha. He is one of the friendliest, knowledgeable, and professional employees you will meet. Verizon should give half of all the other employees' paychecks to him!
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September 2023 by Vicki P
Went in today and Conor helped me. What a friendly and helpful same person. He was kid. And patient and answered all of my questions. I truly felt well taken care of with Conor as I was dreading going in to get a new phone. Like I said he explained everything and was extremely helpful. Glad I was able to upgrade with him and it was a very pleasant experience. Thank you Conor.
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September 2023 by Joe V
Do not trust anyone in this the store. Do not utilize any services offered. Verizon 5g internet is a scam. They will pressure you into using version cell service and if you refuse, they will who have you and make it impossible to pay your bill.. try it for yourself.
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May 2023 by Bob Colucci
I was at this store yesterday for moving my files, etc. to a new Iphone 14. Brandon the employee who helped me was very professional and knowledgeable. He took the time to explain to me the process required to get my new phone operating and my old phone erased. I am very pleased with the service provided by this dedicated Verizon employee.
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April 2023 by Mona Nafari
please train your people - i talked to 2 people at verizon in Clifton park and none of them have enough information when some one enter in the store for the first time for a simple home internet service
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March 2023 by Celeste Lawler
They were closed when I got there. They had closed early due to staffing shortage. I learned that the following day when I returned.
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January 2023 by John Johnson
I am 34 years old almost and I have been a Verizon customer for 20 years, another outstanding sale and customer service with out the pitches! My thanks for walking in and out with a new Samsung Z Fold 4. They Have a bench now.