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November 2023 by Erin M.
I would give zero stars if I could. Do Not buy your vehicle from here!!! 4 months into having mine numerous electrical problems started happening. In the last four months I have had to have the battery replaced along with the motor in the back windshield wiper and the harness in the shifter. The display read steering assist reduced drive with care and they returned the car to me saying they didn't know why. I had to have the radiator replaced because it had leaks in it, the heat won't work until you get to 77 degrees and only works for a short period of time at that temp, the heated seats turn themselves down to the lowest level right after being turned on and the radio will randomly not allow you to turn it off or adjust the volume up or down. Every time I brought it in for repairs was a nightmare. There is no communication between employees and departments and they leave you sitting there for hours just to tell you they don't have the part. The general manager will assure you that he will handle things and then you will never hear from him again. This was a certified pre owned vehicle with only 30,000 miles on it. I have attempted several times to get them to do the right thing and put me in a safe vehicle but they refuse. If you want your family to be in a safe, reliable vehicle trust me and go somewhere else.
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September 2023 by Harry Buxton
Bought a 2007 Corvette sales people excellent. Had a repair and they covered towing, parts and labor from Long Lake.
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May 2023 by Jenna M.
Over the weekend I purchased a 2023 Chevy Blazer from Mohawk, my sales rep was Nate Moss, who was easy to work with and very knowledgeable every step of the way. I stopped in around noon and literally drove off of the lot with my new SUV by 4pm (they were busy so I stepped out for lunch while they took care of the paperwork) I felt very comfortable with everyone I interacted with and was definitely impressed with how smooth everything went. I love my new vehicle. Thank you!
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April 2023 by Tallyn O.
I bought a used Toyota Prius in December from a salesperson who no longer works there. Now in April, after the lemon law period ran out, a tow hook and the wheel well cover have fallen off the car. Seems like the service department is slapping cosmetic repairs on that will last just long enough that they don't have to fix them under state law. I contacted the service department asking if they would consider fixing it free of charge since these parts clearly should not be falling off, and they rejected my request. Speaks really badly of both used car sales and service that they won't stand behind their work.
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February 2023 by David M
My new 22 Chevy has a major delay between 1st and 2 and then shifts. They say that’s normal. The real reason is they don’t want to tear the engine apart to fix it.
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February 2023 by Christina Wagar
The inspection went quickly and smoothly. However, I do NOT appreciate being called afterwards trying to buy back my Equinox. The mileage on my vehicle is none of anyone's business. I was very offendedService: Vehicle Inspection
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February 2023 by Tim Furman
Alyssa Corbett was very professional and knowledgeable throughout the repair process. She had my repairs completed within 24 hours without an appointment.
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January 2023 by Kathy Calcano
The service guy was very nice and helpful. I only waited 1 hour which was fast. The waiting was very comfortable and clean. I will be back for service on my 2021 Chevy EqunioxServices: Tire rotations
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January 2023 by Gary Langshaw
Best customer service. Many thanks to the Service Advisor, Melisa for her professionalism and updates on my vehicle service.Services: Wheel alignment
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January 2023 by Daniel Priest
The service department is very easy to set up an appointment to get work done. The service advisors are very friendly and knowledgeable and got me out and on my way within the time promised. I would highly recommend Mohawk Chevrolet Service Department to anyone looking to get work done on their vehicle.
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January 2023 by Alan Diamond
Thankyou for working on my truck and setting up my new winter tires. The dealership is the biggest and nicest place I’ve ever been in. Your employees were professional and quick to respond. I was watching and could see the hustle everyone was putting into their work. Good job!Services: Wheel alignment
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December 2022 by Jason H.
Brought my Suburban in for service and was told it needed a transmission. They said it would be two weeks to receive the replacement transmission. I received a call the next morning stating when they went to bring my vehicle in to start the repair the battery was dead. What happened to the two weeks? They called me 75 minutes later and said all repairs were done and I could pick up the Suburban. There is no way possible you can replace a transmission in 75 minutes. Complete scam and charged me over $5400.00. I am taking legal action against them and reporting them to the BBB and NYS Attorney General's Office.
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November 2022 by David Crawford
Labor cost charged seemed very excessive. Communication between customer and service representative was quite lacking. I asked for pricing during 3 different calls and only got an answer the first time. Why would you call the customer about a service being performed/completed and not know the pricing ahead of time?
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November 2022 by Jimmy G.
I bought a blazer from this dealership. When i bought the blazer the back windows were tinted I when in for an inspection and they fail the car because of the tint on the back windows. I explain i bought it form your dealership. It didn't matter. They tell me 370 to take it off. Wow! The service rep was really not helpful . This is the second shitty experience i have had here. The first one they left an rag attached to the oil can under the hood and there was grease all over the steering wheel. Bye the way they still haven't lived up to what they said they were going to do for there first mistake. I let one bad experience go but stay away from Mohawk Chevrolet.
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November 2022 by cheyanne Stack
Jess was absolutely amazing at helping me with buying my first car on my own!!! I highly recommend anyone to her she’s so helpful and made it a quick and easy process!❤️
