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“Flo is professional and to the point. She knows what needs to be done and gets it done fast and efficiently. My husband and I had PMI on our mortgage and Flo helped us refinance and get rid of the PMI. The whole process took only a few weeks. She was quick to respond to an email and/or a phone call. I will keep her in mind for the next time.”
“Great company ,would recommend to anyone ! We ended up with some problems along the way and rob and his team Got them fixed in no time ! Rob and his team worked very hard to get people into their dream homes !!”
“In general compared to two other largest banks where we have accounts I've found BOA staff to be more helpful and pleasant, and BOA offers more perks like free cashier checks and notarization to their customers. Specifically about this Clifton Park branch I've invariably had positive experiences during my visits here, but they really exceeded expectations in our visit yesterday in this post Covid-19 era. Both my wife and I wanted our health proxy statements (living wills) witnessed and notarized. Not only did this branch's folks do that graciously and for free, but they even provided their own colleagues as witnesses since these are required to sign at time and place of notarization, This was really helpful as we didn't want to burden any of our friends or neighbors to act as witnesses and have to travel anywhere with us for this task. And yes, they had a touchless sanitizer dispenser at their entrance and 6 feet distancing requirements in their branch as we'd expect in a reputed establishment these days. Thank you, and keep it up!”
“I worked mostly with Anthony Underwood (Division Manager) and he was extremely helpful throughout the entire process. I also worked with Dan Guzman and Dave DeLuca on occasion. They were also helpful.”
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“Joanne is amazing!! We reached out when still living in Colorado and was not sure when we would be ready to buy in NY. She was so patient and worked with us, constantly checking in with us over the course of a year and kept us current on what the rates were looking like. We finally bought a house close to family and the process was so smooth thanks to Joanne. She's super fast and very responsive. Will definitely be using her again!”