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April 2024 by Chiefhomer H.
This is the second time we've come into this store to get family and children photos done. The first time we came in, there were two photographers in the same room, one of which seemed to have experience, and the other did not. You can guess which one we had. (I should preface that I used to work for a photography studio, so I DO have some credentials here). This was not a time to be training someone, when a family of 3 with one very young child comes in, during a busy day right before a holiday. Neither of the photographers had any idea what to do in terms of ideas, or props, or any way to get our daughter to smile. Very limited in terms of how many shots you get, regardless of whether the pictures would have great or not. I counted at least a dozen photos that would have been fantastic, IF the photographer had not had the camera face down in her lap. Today, we went in, hoping that maybe things would be different on a quiet day, and now our family has grown to 2 children, but essentially the same thing happened. Except we had 1 photographer in the room, which is fine, but the same issues applied. No attempt to bring props out for them, or any real posing ideas when one didn't work. I understand that when its just the kids, we as parents are free to help get them to smile or laugh, but i'm still unsure how to do that while being IN the photo. Afterwards, felt very pressured to sign up for the jcpenny photos membership. The sitting fee is also ridiculous. $20/person regardless of age or whether we got photos. It seems that there is minimal effort put in when they know they have your money just for showing up. Will be going to iSmile or a similar place in the future, where there are no sitting fees, (and because of that, the photographers seem to WANT to get good photos for you, since that's how the business makes money), and anytime we've walked by, everyone seems trained on how to take photos of kids. i.e. HAVE THE CAMERA READY AT ALL TIMES TO TAKE A PICTURE, SINCE KIDS ARE UNPREDICTABLE.
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February 2024 by Jessica Hutchins
It's expensive, for just a wash and hair cut it was $40. It was extra if you wanted your hair blow dried. I've never been to a salon when just getting your hair dried, no styling, was extra. I stood at the front desk for almost 7 mins before I had to go looking for someone to help me. I had an appointment for 3:15, got their around 3, and there were 2 people just sitting in their chairs playing on their phones when i startedwalkingaroundlookingfor someoneto help me. Nothing impressive, i asked for long layers in my hair, and the person just cut my hair with no layers. Since i had to wait for my hair to dry to tell it wasn't cut the way i asked, i didn't bother going back. I don't plan on going back, the service is not worth the price.
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December 2023 by Carol R.
I recently made an appointment for Christmas pictures of my 2 grandchildren. The appointment was made 2 weeks in advance and the boys were so excited to wear their Christmas sweaters for the pics. Upon arrival at the studio, I was told they had no record of my appointment. The young receptionist apologized and said it was a new website and they were having issues with it. I asked if they could please take the pictures...it would take 10 min. Incidentally.....there was no one there. She said she would check with the manager who was busy with another customer. I asked if I could speak with her too. We sat down and waited 20 min...in that time, another couple entered with their 3 girls. Shortly after, the receptionist returned and said, NO and the manager would not speak to us. I pleaded, said it was Christmas, please take just 10 min for us but no go. I feel that this is probably the WORST customer service I've ever experienced in my life. What is happening to people? I probably would have dropped $150 to order portraits, Christmas cards, gifts etc. Needless to say, there will be no Christmas pictures from JC Penney's this year to add to the past 4 years. We were so disappointed! I'll never go back there again and will spread the word to everyone.
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January 2023 by Bill Z.
This store has seen better days. Years and years (and years) ago, this was one of my go-to stores for many items, chief among these were men's clothing and housewares. But the "feel" in some of these areas has gone downhill; a few times while I was walking around, I had to remind myself I wasn't in Marshall's. But the experience here is not all bad. Their curtain selection still remains among the best anywhere I've shopped, and they continue to be my go-to store at least for those. I suppose you could call all the cracks in the floor tiles "artistic," but I expect it's too much of an expense to repair those. Unlike some of the chains considered more of a bargain, the shelves here were always well stocked and in order. The problem in many cases is that a lot of items just are not competitive in price, and it's less incentive for the customer to have to go online to obtain a coupon for a discount, as per signs on many shelves throughout the store. I'm glad this store is still open, because I do want to consider it as an option. But... for how much longer??
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October 2022 by Holly P
Overpriced and woman who cut my hair must've gotten out of cosmetology school yesterday!
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October 2022 by H AP
Overpriced and woman who cut my hair must've gotten out of cosmetology school yesterday!
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October 2022 by Evelina Loghin
Very nice haircut by OlgaService: Shampoo & conditioning
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May 2022 by Mat F.
Not friendly at all. Spent $119.00. 6 items and the clerk asks, "Do you need a bag?" What is that? I was so unerved I grabbed my clothes and left. Do I need a bag?
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October 2021 by Sue Battaglia
Very clean, Becca is absolutely awesome doing my hair she knows her stuff. Will be back!!
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July 2021 by margaret t.
The store is modern and bright.The selection of items is great.This store was neat and clean. My complaints are that your kitchen curtain dept is beyond disappointing.My friends mother got her these kitchen curtains there the other day that I love.I thought I finally found a psttern that I liked when I saw hers.Her mother bought them a little short though.I told her I needed a different size so Ill buy what i need but in a different size and we could switch.I go to Penneys thinking Im finally going to get some kitchen curtains I like.I finally get to the curtain dept after shopping around a little bit.Boy was i disappointed.The only kitchen curtains there were the ones my friend had and they were only in one size.They had some white swags that I wasnt interested in.Now I know why her mother did that. My other complaint is your cashiers were ring in ng people up and as I approached they all left except one of them.I will tell you she was nrither friendly nor helpfull.I adked one question that I didnt think was hard and her answer was quick and cold.She could have cared less .I dont thjnk she even thanked me for the sale.She was not friendly at all.She was black and Im white.I feel that played a part in it. Also a bunch of workers were folding clothes talking very loudly about their personal lives.It made me feel like I couldnt interrupt them. I also saw an older employee folding clothes the old fashioned way and I said they arent folding clothes that way .She said different clothing companies want their clothes folded a different way.That may be true but,it may not be true.Not sure.
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July 2021 by Caity C.
Underwhelmed by the assistance of the store associates here. We stopped in searching for luggage, and two associates completely ignored us when we said "excuse me" in hopes of getting them to guide us or even just point us to the right area. The third associate finally gave us directions, but did not stick around to ask if there was anything else they could help with, or any other questions we had. When we finally did find the luggage, it was well picked over and signage for sales wasn't always near the eligible items, leading us to more confusion. When I finally picked one, we brought it to the register where that associate encouraged us to look online for a coupon, so at least someone helped us have a positive shopping experience, but 1 out of 4 people we interacted with should not be the standard.
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July 2021 by John F.
DO NOT purchase anything from JC Penny on line. They are a rip off company. I purchased 3 shirts on the JC Penny web site to be delivered to the JC Penny Store in Albany NY. An hour later when I checked my e-mail it said the shirts would not be delivered to the store until 10 days later. I immediately tried to cancel the order but JC Penny will not let you cancel the order if you placed it more than 30 minutes previously. So this is their scam: they say they have already processed the order so they can't possibly cancel it and then they say it will take an additional 9 days, 23 hours and 30 minutes to get the order from their warehouse to their store. How stupid do they think people are? Maybe this is why JC Penny is going bankrupt. Amazon would never pull this crap on me. People say Amazon is too big and evil and everything but at least they know how to take care of customers. I am done shopping at JC Penny, never ever again. Screw you, I hope you go bankrupt and have to close all your crappy stores.
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February 2021 by Harley Daniel
Very clean, Becca is absolutely awesome doing my hair she knows her stuff. Will be back!!
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November 2020 by Rebecca L.
Feels like this store won't be here much longer. I used to really like JC Penney but things have gone downhill. Just not like it uses to be. Hope they rebound.
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October 2020 by Monica R.
By ware! Don't Shop at JCP at Clifton park NY Specially if had worked there. The manager TAMMY is the most missable person I have meet, this is personally for her. She doesn't like me. You really don't . I'm giving JCP my business, not you. This is what comes down to it. They can look up your credit card for purchase, but not for returned. According to her policy change . But didn't show me in writing JCP policy change. thrust she just didn't want to do her job. I work very hard. Since JCP doesn't need my business. I will give it to Kohl's. Since they focus on customer services
