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July 2023 by James Cornell
People were helpful
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May 2023 by Derrick Urquhart
Anna did a excellent job with helping me with my purchase of my new phone.
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October 2022 by Melissa Shutter
Fabolous time today at the store with the manager Malaina! Went in to pay my monthly payment and add a line for one of my kids, ended up getting 2 great for their age cell phones for my kids, cases and all and still saved $180! Just an all around great experience even with my kids driving me crazy. Seriously if you need to save (and who doesn't) go see Malaina ASAP
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August 2022 by ralph bronson
They were amazing and they fixed my phone issues by going above and beyond
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July 2022 by Joe Still
Beware of this store. They will automatically add things you don't need, such as sim cards, and charge you for it. They will setup up your phone without permission and add random fees. They take it upon themselves to make commission any way that they can. THEY DO NOT UPHOLD TO THE REFUND POLICY. I came in and tried to return a phone the 7th Calander day and they told me that I couldn't return it because it had been past the refund date. I went to the site on the back of the receipt, and it brought me exactly to where I needed to be to disprove them, I went back in to show them, and they still didn't uphold the policy. They actually called the cops on me. The example it gave for 7 Calander days was from February 1, it said, " Qualifying new or reconditioned wireless devices purchased from a Cricket Store may only be returned or exchanged at the same store where purchased and within seven (7) calendar days of purchase. For example, if the purchase date is February 1, the last acceptable return date is end of day February 8." It was so peculiar that I had purchased mine on July 1, 2022, at 3:01 pm and I went in to return the phone on July 8, 2022. Complete ridiculousness!!!
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July 2022 by Tammy Singh
My husband was on his way to work he accidentally left his phone on the top of his car so his phone got smashed on the northway I went to the Queensbury location as it was supposed to be open at 10:00 a.m. and never was so I stayed there for an additional 15 minutes the person never showed up to open the store so therefore I contacted Ashley in the Clifton Park cricket store and she helped us she was excellent got my husband a new phone in no time so I definitely recommend going to the Clifton Park location because the Queensbury one is unreliable.
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April 2022 by Jeremy Bruce
Asst manager charged me for something I didn't need. But she was cute ...
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March 2022 by Carolyn Binninger
Very nice attendant. Helpful and knowledge. Sold me a case for my phone and installed it for me. Also got a few accessories. A bit pricey but good quality.
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February 2022 by Anne Nellis
They didn't have the phone I wanted in stock when I went to upgrade a phone I'd had with them for over 3 years. They told me I could upgrade for no charge, even if I bought it on their website.The website did end up charging me the upgrade, so I called the store and they said to call customer service, who wouldn't do anything. I called the store back and they said oh yeah, you do get that charge if you do it on our website.???? So I could have avoided an upgrade fee and having to set up the phone myself if they gave me correct information the first time.
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February 2022 by Eli Marsh
Had a bad experience with a sales associated 5 months ago. Recent experience 1 month ago was excellent!
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December 2021 by Jodi Reutzel
The Clifton Park store was great. The girl who helped us was fast and very friendly! Highly Recommend
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September 2021 by Brittany Snider
Ashely was awesome!! My boyfriend and I put off getting new phones for so long and finally we did it and Ashley was great through every step of the way! Very informative and made us feel like we were making the right choices. Thanks again!
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September 2021 by Adrian Morales
Very nice employees, very helpful
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September 2021 by Pauline Bessette
These guys that work here are great and pleasant and very helpful
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July 2021 by Tawana Dennis
Ashley was a great sales person she was very patient and courteous. I had a great experience