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“I had a really bad experience with the phone customer service for Capcom and was super stressed out. I came in and was immediately greeted by Cara at the front desk, she was so reassuring and down to Earth and I immediately became less nervous when she started helping me. She actually figured out the reason I kept having card issues over the last few YEARS that even the people at my home Cap Com didnt take the care to figure out. She went above and beyond to help me fix everything and I am so grateful she was able to help me. I wish there were more workers at Cap Com like her! Thank you so much Cara!”
“Dylan is absolutely amazing he went above and beyond to make sure i was able to be provided with what I was asking for his customer service is amazing and he made my process very understandable and comfortable I highly recommend”
“As a new member of Sunmark Bank, I entered with hesitation seeking my first personal loan, not expecting approval. Nicole, however, exceeded all expectations, going above and beyond to secure approval. Meeting her transformed what seemed like a challenging day into a positive experience. Grateful for her dedication, she not only provided approval but also equipped me with valuable resources. My encounter with Nicole at Sunmark Bank has truly made a lasting and positive impression.”
“Best bank ever everyone is so sweet and kind always willing to help no matter what my whole family banks here and you always leave with a laugh or a little gift the lady’s are such a vibe I thank you for all you do this was my gift today ”
“I have been a customer since before Excelsior Credit Union merged with CapCom. I do alll my banking there. I am consistently surprised and gratified by the quality of their care and services. I recommend them without reservation.”
“Mr Ralph Carico is the only trader i will advise you to work with, He has the best mining and forex strategies, i have been withdrawing profits for 2 years without any problems, if you need advise on how to go about investing in crypto he is the right person to speak to. Reach out him on Ralph Carico”
“Went there on 6/9/23, spoke with Del. Going there to get approved for a car loan on that same day. (I never had prior business with Sunmark) to my amazement and satisfaction, it happened. (This was a Friday close to the end of business hours) It was due to Del's diligence, exemplary Cust Ser skills and genuine willingness to resolve, that all was accomplished. I was impressed, extremely satisfied, and looking forward to doing future business with Sunmark, also recommending your Services to friends and colleagues. My experience with Del will be engraved in my mind, for it was the definition of outstanding Cust Ser, an Art that has been lost. If Del is the representation of Sunmark as a whole, it speaks very highly. Kudos to Catherine also who was awesome.”
“A great place if you need to apply for a loan of any kind it seems their interest rates are lower than Banks and they are very helpful have been a member for quite some time wouldn't change for any reason”
“Hi I'm a new customer simple checking account I spoke to a lady named Leah she was excellent she help me it was a small problem I had on my statement I appreciate so much it's nice to know the little guys come too thank you”
“I would just like to say I am so thankful that this location has someone as kind and caring as Stephanie Lex. She is the mananger who helped me when I was in a really difficult spot and no one else seemed to care. Its people like her who make me happy that I joined SEFCU. Its her amazing customer service that makes me never want to leave and always want to suggest Sefcu to my friends and family. I hope the company is treating her well. She's one of the good ones ❤”
“Over the years, I found First New York FCU services to be very prompt and hassle-free. I used their services for an auto loan and checking account. They offered the best auto loan rate at the time and were very prompt to give me the check for my car. I forgot to ask for lien release certificate when the loan was paid off. I even closed my accounts b/c I was not really using them.More than five years later, I walked in to ask for that lien release certificate, with full expectation that it would be long daunting task, requiring several visits, as I was coming back after so many yrs and did not have an active account with them. However, they gave me the certificate literally within 5 minutes of entering the bank!! I could not ask for any better service! I highly recommend them and will be using their services in future.”
“Michelle Maneri has been a big help in solving a variety of technical issues regarding my account. She is extremely personable and professional and made me a loyal customer.”
“Absolutely Fantastic people who work here. They go the extra mile for customers. They certainly went above and beyond to help out my sister to open an acct. Compassionate and genuine.”
8:30AM - 6PM
4 Winners Cir, Albany
Credit Unions
“I have been a Capcom member for over a decade. I was a little worried about the merge and am happy to report clear sailing. Each time I visit I leave happy that I do not deal with an "actual bank". I trust they will maintain their increased level of customer service as I believe that is the foundation for customer satisfaction. I am relieved following the merge and so pleased to be a credit union member. I love that they have all the functionality of online banking, but still have the customer service in person .. much appreciated.”
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“People come on here mainly to piss and moan. Want proof? Look at the 2 reviews Sunmark has received, - 5 years ago and 9 years ago. Each under completely different leadership. Since, Sunmark has expanded significantly, branches have been remodeled for better member services, and their loan process streamlined. Interesting how nobody comes on here to say any of the positives. Miserable people everywhere.”