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December 2023 by Shirley Ross
Jennifer prevo was a great caring sales lady that took her time to explain everything. I would recommend her. Nice person..
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October 2023 by Cathy Jordan
We had an exceptional experience buying a new camper from Jennifer-- very honest and knowledgeable. Our techs were thorough setting us up and explaining everything to camper newbies. Diana was informative as she guided us through the store. Melissa took good care of us with our finances. It was a a very positive experience to get us ready for our new adventures!
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October 2023 by Scott Vogelsang
Just purchased a new Travel Trailer from Wilkins. I was really impressed with their customer service. Everyone was friendly and helpful.The trailer walk through was thorough and Zack, our "Tech", was extremely helpful. There was no rush and and all of our questions were answered.Ever since I purchased they have been super responsive. I have a few email addresses from their team and they always answer my questions quickly.After I picked up my trailer I had one last question and I emailed the team and I had a text message and email reply very quickly.Really impressive and I'll be making sure that I get all my needed service from them.
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October 2023 by Shelly Rutkoski
Called to try and purchase a travel trailer & I had a trade in, was given a virble price and was going to make the purchase, but do to the distance I have to travel I asked for the figures I righting, they weren't even close to what I was given verbally,and they told me they never gave me those figures,so if you want to purchase from them make sure it's in righting before you waste your time, I have gone elsewhere.
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October 2023 by Eric Kehoe
Melissa and Emily made this a great process. Very pleased. Thank you
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September 2023 by Scott Bendura
Wonderful experience with Ryan and Melissa today, so professional and friendly. I would highly recommend working with them if you are camper shopping
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August 2023 by Marianne Hayes
Emily was magnificent, she went above and beyond to accommodate my disability on the huge lot to find my new camper.
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August 2023 by Cathleen Parmeter
This was one of the best places to shop. Their indoor showroom is Amazing. Frank, Austin and Melissa went above and beyond today. We are so pleased with our new camper. Thank you!!
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August 2023 by Lindsey Martel
Do not buy from Wilkins. I have never had a worst experience. I can go on and on with what went wrong. And not only did the employees agree that nothing went right and admit their stores were not putting out quality trailers but they did nothing to resolve the situation even though it was none of our fault and the contract says if the trailer is not given to you in the agreed upon state they will issue a refund. Wilkins refused to give us a refund and said that they would purchase the trailer back off us for much less than what we paid them a few weeks prior. First, I’ll start with we traded in a quality camper and lost money on the trade-in since we had purchased it recently that is our own fault because we wanted to upgrade, so no problems there. But just remember we were already out money. We purchased a 2021 used pop up and put into our arrangement that when we picked it up, a few things would be taken care of and the door would be attached because the door was never put on. We get there to pick up the camper and the door is still not attached and none of the things we asked for were done, they say they will mail us the parts to attach the door within a few days. a week goes by we reach out bec the pieces are not here, they have no answers. They say they’re coming. Another week goes by we reach out they have no answers again they say they’re on the way. Three weeks go by the pieces come in we go to install them and nothings lining up. We bring the camper to one of their locations and at this point one of the workers say that the pop-up isn’t popping up to the correct hight and that’s why nothing is lining up. Now if they did the walk-through they were supposed to before giving us the camper This would’ve been notice before pick up. Not to mention we hooked to the camper up and ran water through it and the first time using it and it leaked, there was water all over the floor, another sign The walk-through on this camper was never done. Now they have to take the camper for a week to fix it. Here We are three weeks later still not able to camp. A week later we get the camper back it’s not in the agreed-upon condition we had wanted there’s still a gap at the top of the door. They tell us it’s a manufacturer problem and it is what it is well if the door had been attached upon pick up like arranged we would’ve seen that and decided if we still want to go through with the purchase. At this point we’re extremely unhappy. We haven’t been able to camp the entire month we’ve had this camper, that’s one of the only things we like to do on our days off we’ve driven an hour to their locations four different times there and back wasting our money and our time we told him we want to pull out of our deal they tell us they don’t do any sort of refunds, even though it’s written on the contract . They offer to purchase the camper back off of us for much less than what we paid for it even though we just bought it off of them and have not used it. This company does not go by their values listed on their website and don’t give any cares about their customers just the money that they make. Waste of our time and money. We will never be back
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August 2023 by Sharon Farrell
Bad experienceWe had the same experience as others. July 2023. We have now a brand new RV 2022. Very happy from another RV dealer. Gave us $13,500.00 trade in for new Rv instead of $8000.00 offered by Wilkins. Financing was unreal for us at Wilkins with both of us having 800 credit score. After dealing with them 3 days with a contract for us to sign we stopped the deal and so did they. To much involved to trade. They also kept $13,000.00 down for 10 business days before we got it back.
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July 2023 by Stella Schulz
VERY POOR SERVICELET ME FINISH. WENT WITHOUT A REFRIGERATOR THAT WAS UNDER WARRANTY FOR 1 YR. CALLED ALL UR STORES WITH NO RESPONSE FOR 1 YR. HOW CAN U RUN A BUSINESS LIKE THIS. IM A SENIOR CITIZEN AND HAD TO GET ICE FOR MY COOLER FOR MONTHS!!! WAS TERRIBLE!!! UNBELIEVABLE!!!!
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July 2023 by David Patton
Fred & Melissa were great to deal with, very cooperative & courteous, answered all our questions
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July 2023 by Alen Palmer
Recently purchased a new camper through Wilkins and had a great experience. Melissa was extremely helpful in getting us all set up and accomodating all of our needs. The entire staff was informative as well and walked us through all the ins and outs of maintaining our trailer.
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July 2023 by patt wilbur
Melissa and Jennifer were great. What a great experience. Made everything so easy and they both made you feel so welcome. Can't wait to go camping.
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July 2023 by juan lopez-rosario
The buying experience was fantastic!! Jen and Melissa where helpful friendly and straightforward. Highly recommend! Thanks
