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April 2024 by Amanda Bott
This is by far the best pharmacy I've ever been with. They are fast, effecient and kind. After my 2nd time going they knew my name. This is not just a pharmacy that fills medication, this is a pharmacy that cares about it's patients. As someone who has been in recovery for 13 years, the chain pharmacies still put me in a box. The medications I take I take daily so I would have physical panic attacks not knowing what I would run into when I had to pick up my medication. I can't count how many times they had an excuse about something. After calling corporate and explaining the fact that I was being profiled the excuses stopped, but at that point I had enough so I switched to Clarence Pharmacy which if ever there has been an issue it's been tiny and it's been handled immediately. There's no putting me in a box, just treating me like a human and they ensure my medication is ready first thing in the morning via TEXT! It's the best decision I've made and I can't thank Kevin and his staff enough for how they treat their patients
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May 2023 by Kevin Harbison
Two pharmacists that really care about their patients. They do free delivery, vaccines, auto refills, text reminders, messaging options, and many other things. Break away from the chains and stick to independent pharmacies. They care way more and handle your matters more diligently.
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May 2023 by Gary Wozniak
The best pharmacists in WNY. Kevin & Jon are great! Just a terrific hometown pharmacy.
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May 2023 by David Panaro
They are great. Very personal service.
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March 2023 by Mitch Perelstein
I don’t live in Clarence anymore but still drive over because this is the best pharmacy. I’m disorganized as well as my doctor and Clarence pharmacy NEVER fails to make it right without hesitation. Support local owned business ??
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December 2022 by Jeff R
Love Clarence Pharmacy!Its just like pharmacies used to be. Personalized service, super friendly staff and excellent pricing.I am so glad I left the National Chain store down the street!
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December 2022 by the elusive sue
Love the local pharmacy!Wonderful warm feeling.Very comfortable, cozy atmosphere.
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October 2022 by Pat G.
Growing up, I remember we knew our local pharmacist when our family's scripts needed to get filled. The sense of comfort that comes with knowing the professionals entrusted with providing you with medications also know you as person instead of a number should not be overlooked when selecting a provider. It's something I've yet to find in one of the big box chain pharmacies. I feel strongly that the person who is filling your prescription which you will then put in your body, should not only be highly qualified in their profession but also have a true dedication to serving the best interest of their customers including personalized service. After watching the steady decline of a chain pharmacy's customer service skills which I had utilized for most of my adult life, I decided to explore the idea of transferring to an independent pharmacy. After being spoken to so condescendingly by a pharmacist on duty while calling to follow up on a medication concern, I knew there had to be a better option out there as this relationship was not sustainable. On a whim, I emailed Clarence Pharmacy on a Sunday afternoon with my concern and questions regarding transferring scripts and received a response from one of the owners shortly thereafter the same afternoon. The communication was fantastic and the transfer process was seamless. Same cost with insurance as the chain. Walking in to pick up the script, I was impressed with the whole presentation of the pharmacy itself. It had a warm and friendly vibe to it as you're welcomed with a smile and talk about the weather. It was so refreshing to experience that small town feel and personal service. If you find yourself in the same frustrating position I was in, just know there is a much better option out there. These guys are experts and understand the value of excellent customer service. Thank you for being a shining example of what a pharmacy can and should be!
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September 2022 by Amy Brown
Started using this pharmacy a few years ago for my families prescriptions and currently still do, It was the best choice I ever made, Everyone is so friendly and helpful and they treat you like family.
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January 2022 by Frank G
Jon has gone out of his way to help many people. This is a great Pharmacy with a personal touch.
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August 2021 by Jane Brunner
It doesn’t get any better than this. When I couldn’t get the Covid shot At my previous drugstore they came through. I transferred all my Scripps to them and I do not regret it. Personal and reliable service.
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May 2021 by Dottie Freeman
Got Covid shot today at Clarence Pharmacy, everything went very well, met friendly, polite employees -- no waiting and all questions answered. Many thanks!!
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May 2021 by Raymond Hoelscher
CLARENCE PHARMACY CAME TO MY RESCUE WITH THE COVID SHOT TO MY PLACE SINCE I DO NOT HAVE A CAR AND HAD DIFFICULTY GETTING THE SHOT........
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April 2021 by Betsy Doyle Levy
The pharmacist and owner of this business is exceptional. He organized and personally is giving vaccinations for COVID-19. His professionalism empathy and knowledge are a great asset and service to the community thank you.
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April 2021 by 1820easthillgarage
Great people . Great service . local ..
