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January 2024 by Whitney Baillie
Final update: After not responding to me for weeks, I had to reach out to Meghan again. They strung me along for weeks about assisting me with a claim with Mazda USA and in the end they did nothing. I do not recommend Mazda, Burdick Mazda, or the Burdick dealerships at all. I would give zero stars if that were an option. Please save yourself the headache. I will be shopping elsewhere for my next vehicle and will be getting out of this junky Mazda soon. They are no longer reliable. Thanks for nothing, Meghan.Update: The Mazda service center contacted me the day after I posted this review. I spoke with Meghan and she assured me that she would contact Mazda USA to try and resolve the issue, yet I have still not heard back.I purchased my vehicle new from Burdick Mazda in 2021. I went in last week for an inspection with only 14k miles on my car and they told me my brakes and rotors needed to be replaced to pass inspection. Rotors should last 60k-70k miles so clearly something was defective with the brakes, but Mazda refused to contact Mazda USA about the issue. I contacted Mazda USA myself and they said only the dealership can help with brakes and rotors. I am very disappointed with the service at Burdick and quality of parts Mazda is using these days. They used to be reliable.I also had my toddler with me in the waiting area and they kept making us feel like we weren't welcome even though he wasn't being noisy or bothering anyone.
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June 2023 by Bernard Battle
Only place I'll take my Mazda in the North Country.
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May 2023 by Lori Hoyt
Terrible service. Waited for a month for a replacement part covered by the extended warranty . Still not resolved, had the car over a month. Keep hearing Monday and we are a priority. NEVER EVER take a vehicle here again. I don’t think they have the caps to do any job. Absolutely disgusted with the service or lack of with this place.I would leave negative stars but this site would not let me.
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May 2022 by John Weldin
The team at Burdick Mazda always go out of their way to make sure everything is done correctly and that you leave happy with their service. I have been brining my Mazda 5 here for years since I bought it from them, and they never fail to exceed expectations!Services: Tires
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March 2022 by Matthew Micheletti
Great place. Excellent experience. Paul Brisson was great.
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June 2021 by Lisa Brown
Thank you Ariana and Matt for helping me get the car I’ve wanted for 2 years and assisting me in purchasing my first brand new vehicle. You both were wonderful and You have earned a customer for life! You made the process easy, fun and stress free! Thank you again!
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March 2021 by Michelle Stark
I have gotten 2 vehicles from Burdick Mazda. Both of whom I’ve worked with Ariana Hoke. She is great! I highly recommended going to Ariana and Burdick Mazda for your next vehicle. Customer Service is top notch
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January 2021 by Mary Ahern
First time customer. Purchased a pre-owned Certified Mazda CX5 Touring. They were very generous with taking time with a test drive and not pushy with their sales tactics. I worked with Ken, and he was very kind, professional and patient. Matt, Ken and the rest of the staff made the purchasing process very easy. I received a follow-up phone call to see how the new car was and if I had any questions. Wow, I have never had a salesman do that before. I do believe they have a repeat customer in me
