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June 2024 by Jessenia G
This branch location has steadily gone downhill. Particularly, the pharmacy. There's normally a long line with only one cashier. The woman at the drive thru rarely offers a lending hand & god forbid you get her at the drive thru...that experience will vary on her mood. It's a shame cause the store used to be known for its customer service.
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May 2024 by Ashley Mingolla
I was checked out by Janet today. She was very helpful and super kind to me. She let me talk to her for a few minutes and she made my day that much better. She truly is a terrific person and a wonderful asset to the CVS team.
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February 2024 by zombiegirl1428
Both times I visited this store I was harassed by employees. The women working in the shampoo aisle was aggressive that I was shopping in the aisle she was working and when I said I didn't need help she made a point to keep bothering and moving past me with her cart versus giving me a few minutes to look. She then followed me to the self checkout where another guy was also checking out. She asked if the guy next to me needed help then made a snarky comment saying " I know This customer (meaning myself ) doesn't need help" I visited again yesterday to buy nail polish before meeting a friend down the road for a pedicure and I was immediately met by the same women and her manager Carol who decided to stand on both sides of me while I rang my purchase. I asked the women if she could ring me up and that i needed cash back and she said no i had to use self checkout. I used to love shopping at CVS but now I will consider taking my business elsewhere. I hate leaving negative feedback because I worked in retail management for almost 20 years and was willing to let the first visit slide, but after this second visit I won't stay silent. I urge CVS corporate to retrain their employees on proper customer service skills as this is not it. Also, I don't want to ring up my own purchase. I don't work there. I will not be returning to this location until the staff is retrained or replaced. Completely unacceptable.
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February 2024 by Maura Dawson
Awful. Will be transferring my prescriptions elsewhere. CVS is pathetic.
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February 2024 by Patrick Mckenzie
The Staff are Always polite .. and the Managers are always available to help me with what I may need... especially when my 10 year old is not feeling to well..
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February 2024 by John Paul Hackett
Horrible customer service, team is nasty and not helpful. They talk to each other when the lines throughout the store with no sense or urgency or care
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January 2024 by Joe Cosgrove
i would have given them a zero or negative rating . this location is the worst. if you wanted to get guidelines on how to bankrupt a company, they would be a roll model....
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January 2024 by Jason Touw
THE PHARMACY WOULD RATHER CALL THE POLICE TO ESCORT A CUSTOMER OUT THAN HELP THEM AT 1:31 AFTER I WAITED ON LINE FOR ALMOST 10 MINUTES.CVS is a corporate entity that cares nothing about local communities.I had difficulty getting a script filled so ultimately it was sent to Chester CVS after a bit of a runaround. I waited on line and no one ever came to cut the line in front or behind me. They just closed the register for everyone waiting online. Other customers were also screaming in the store. The pharmacist would actually rather call the police than help the last remaining people 1 minute past 1:30. The pharmacist on Sunday December 31 said that he was instructed by the corporate offices to run his pharmacy in that fashion.Walgreens here I come!!!!
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January 2024 by Rachel M.
This pharmacy in Chester NY is DISGRACEFUL!!! I had an emergency for a medication I was waiting for after I had come out of the urgent care which was around 5pm, finally my meds were ready around six thirty and they shut their pharmacy down way before the posted hours which was 9pm and this pharmacy had already closed down sometime before 7 0' clock. There has been many issues with this place and this problem needs to be addressed already!
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December 2023 by nelly cruz
Whoever is answering the pharmacy phone is extremely rude and beeds a training in customer service skills.
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December 2023 by R H.
Whenever I go to pick up my prescriptions there is a line 10 people long. Doesn't seem to matter what day or time of day. Also the drive through hasn't been working consistently lately. Went this evening and there was no one up front checking people out and the one person working the pharmacy was less than helpful.
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December 2023 by Kristen Hanlon
I chose this pharmacy because they have a drive thru. Unfortunately, every single time I go to use this drive thru it’s closed. I have an infant and it’s a whole hassle to get in and out of stores. Always a huge line once inside. A doctor can call in a prescription and I can go to pick up days later and it’s not filled - with an average wait time of 1 hour. Absurd. They seem to be understaffed. I know the staff in there works hard and does the best they can, so this needs to be a corporate initiative to get them some help. If you can’t keep staff, then maybe raise salaries? Improve benefits? I’m considering taking my business elsewhere entirely.
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December 2023 by Stephanie L
I have been to the cvs numerous of times due to reoccurring medication sent here. The staff in the PHARMACY department ONLY are the absolute worse! Every single time I go here to pick up medicine they are very rude! This has to be the worse pharmacy I’ve ever been to, the person at the drive thu window (lady)is 10 times worse. It’s sad because people really need there medicine. If you don’t like your job you should choose another profession.
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November 2023 by Ashleigh Diaz
The associate and staff in this location are amazing.They are profesional, friendly,courteous and caring. The store is clean, organize and has the best decoration in town. You can feel that the leadership team cares and takes pride in what they do.
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November 2023 by Kai Irvin
Literally the worst pharmacy. I know the workers have a lot going on but they are very rude and uncaring. When my babies have needed medications for the croup and rsv they’re always out of stock. They’ll never call to say it’s not in stock, but they’ll wait till you hike in there with sick little ones to say “sorry it’s not here. You can go to Middletown”. They never save insurance info, and it needs to be correctly monthly - making you wait in 2 lines. Being told “it will be fine next time you come” (it’s never fine) …. I type this review as I’m waiting in their awful line with about 15 other people behind me. I’m going to be switching after today. Don’t go here. Especially if you loved ones who need vital medications.
