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January 2024 by Rachel M.
This pharmacy in Chester NY is DISGRACEFUL!!! I had an emergency for a medication I was waiting for after I had come out of the urgent care which was around 5pm, finally my meds were ready around six thirty and they shut their pharmacy down way before the posted hours which was 9pm and this pharmacy had already closed down sometime before 7 0' clock. There has been many issues with this place and this problem needs to be addressed already!
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December 2023 by R H.
Whenever I go to pick up my prescriptions there is a line 10 people long. Doesn't seem to matter what day or time of day. Also the drive through hasn't been working consistently lately. Went this evening and there was no one up front checking people out and the one person working the pharmacy was less than helpful.
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August 2023 by Veronica R.
Pharmacy is rude. If a customer asks a question it is usually 90% due to not knowing or understanding. The nasty tone and the "yep" when I expressed how grateful I was, was unprofessional and uncalled for. It is not all of the employees but just one will ruin it for others. Although one customer will not change anything, I'm sure other customers feel the same way considering CVS has 2 star reviews.
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June 2023 by Kevin B.
So awesome that they are retail store and can open later than posted times, close early, and still get their lunch. Would never survive a corporate world schedule.
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May 2023 by Wilma H.
CVS likes to send me coupons but there is not one near me. When passing through Orange County, this location is right off the Chester exit and I can go in get what I need and get back on the highway. This store has a lot of inventory when it comes to food and snacks. I like to use the self check out because I can get my item and get out fast.
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February 2023 by Kelly G.
The pharmacy drive-thru is a joke they are so slow it's actually painful I've been sitting here for 10 minutes and not one car has been helped yet.
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August 2021 by Erin M.
CVS of Chester Brookside first is full of liars, including the manager and all of the older women that work at the registers. They lied about having gotten hand sanitizer/alcohol. etc. delivered during pandemic, lied about what time it would be available and would run out. I explained to a customer that the truck had already come and left before 8am, I saw it. That for weeks now one every thursday they tell customers the items won't be shelved until about noon, however, they are given to employees first, then they run out prior to noon every thursday. So I was going to wait till they brought it out. Then the female manager with long light brown hair, proceeded to call cops and told them that I was harassing a customer, they told me I had to leave store based on lies! I then sent my husband 10 minutes later, and as I said they were handing out the sanitizer to employees first, then my husband listened to the two old cashiers with short bleach blond hair and the manager conspire to lie, so that if I made a formal complaint, they would all lie to have eachother's backs and make me the wrong one! They are all miserable and hate their jobs, they should all be fired, including the manager. It is illegal to make a false police report against someone!! And CVS is a Price Gouger!! They have been found guilty of it in the past, so safe your receipts and register any complaints on the website for price gouging. I filed a complaint about the lies and treatment, Had a receipt to prove they lied about having the antibacterial sanitzer, and the corporate office never responded!! CVS is a horrible, dishonest company that allows it's employees to get away with breaking the law and harassing customers, especially chester, NY location......don't go there!! Pharmacist is just as bad!! She illegally discriminates against mental health patients!! She purposely fills scripts a day early, I never pick them up early, always on 30th day! But, she still will play games and hold script till 31st day just to mess with a mental health patient that has a controlled substance. She is causing people with issues to have more problems, mental distress and physical sickness, from not having their medications when they are due. I am not the only person she has done this to, there have been formal complaints filed against her for doing these things to different mental health patients, with different controlled meds, with MVP insurance and Infinity Insurance. She even purposely destroyed the image of my script on the 30th day at 9:00 am so I would have to worry if my doctor was able to get a new script sent over before they closed and might go sick without my meds when they were due for use before they opened on the next day, the 31st day. CVS is liable for discrimation against mental health and disabled patients due to her actions!! Yet, we should be held to law/regulations and find another pharmacy if we have a problem. She is the problem and should be fired!!! She should be held to the highest standard of the law, she is the licensed paid professional!! Patients should not be allowed to be discriminated against by pharmacist, or have to find another pharmacy!! This is a pattern with this pharmacist. We should all get together and sue CVS for discrimination against mental health/disabled patients. This pharmacist, the manager and all the old lady miserable cashiers should be fired!!! This whole Chester CVS needs an overhaul of employees, they are all dishonest, discriminating, miserable, and they are all liable both criminally and under civil laws. Please make sure to file complaints formally against this pharmacist. The only female licensed pharmacist at this Chester location, Audra or Audrey? CVS needs to fire all of them, they are liars, they are horrible racist and discriminate against the ill and disabled. CVS Should be sued by class action, Fire them already!!!
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June 2021 by L N.
The pharmacy is not included in this review as they are always pleasant, courteous and professional. As far as some of the front-end older women, they need to get new jobs that they like! They typically act miserable and are unfriendly and sure don't make the customer feel welcomed in my opinion.