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April 2024 by Felicia Fowler
LATE & FILTHY!! Buses are ALWAYS BREAKING DOWN! No AC. Bus company SUCKS!!!!!!
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July 2023 by Michael B
I bought a bus ticket on the app for $10. Then the driver scanned it, and the ticket disappeared. I was told I needed to buy a new ticket. I called the company and after waiting the lady I spoke to was unhelpful and told me to call back some other time they were less busy. She said no refund policy over 10 times. Even though my money was stolen.
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July 2023 by Theresa Scott-Lewis
I want to thank the Lost & found team, who investigate and return my pocket book last week. Employee Donna reached out to me.
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April 2023 by Maura Muller
Coach Bus has the worst customer service ever. If your bus breaks down, like the 5:10pm to Monticello did last night, there is zero communication and if you try to track someone down for help - they are always nasty. It must be nice running a monopoly.
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March 2023 by V V
I very rarely take this bus to visit my son. With that said, I recently decided to take the bus ride to visit him upstate, and I accidentally got on the wrong bus. My bus driver went out of her way to make sure I got to where I was going, and I truly appreciated it. The service she provided was impeccable! She told me her name, but unfortunately, my memory is not what it used to be. I'm not sure if it was Jessica or Jennifer, but I wanted to say thank you for making sure I arrived at my son's house safely!
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January 2023 by Bartcomltd Caribbeanlegalvideo
can do better
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December 2019 by Devin Lynch
Super busy yet really efficient
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December 2019 by Brenda Jenkins
Owl drivers are the best
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August 2019 by Geraldine Burgess
Get Ready Get Set let's go to 42nd Street
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August 2019 by Sharon Lester
Brand New Building, Coach bus garage.
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April 2019 by Moises Cubero jr
Love it great place to work.
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March 2019 by elpida8788 .
A nice way of commuting from NYC to NJ or PA without being tired of driving!!
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January 2019 by Artur Charukhchyan
I can hardly find words to express my frustration verging on disgust with Shortline. The staff is rude and unprofessional. The buses are old and dirty. Schedules and signage at stations? Does not exist or is unreliable. Passenger behavior on board is frequently out of control with loud cell phone conversations. While it appears to be against their policy, the drivers don't enforce it. It is too bad this company doesn't have any competition on the local market. I would be the first to jump ship. Wish nj transit service would be more frequent and faster.
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December 2018 by Greg klopchin
Buses are always late, they dont show and break downs happen way to.often
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October 2018 by William Z
Huge facility, 24/7 service for bus service, included full bus wash service. The staff there is great professional and kindly.
