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May 2024 by Josh D
Very fast and attentive agents.
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May 2024 by Holly Pickens
This was An awful experience first walk in to two really rude women on Friday May 17,2024 I was not there to buy anything but I was have questions about why my watch service was not working as a phone because I am paying for a line and it wasn’t hooked up right. They would not help me trouble shoot for Chris the manager was the same way. Not one ounce of troubleshooting on his any either! Never again!
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March 2024 by Angela M. D.
Great customer service! Brionna was a great help and answered all our questions! Loving our new phones!
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February 2024 by Caitlin Carlson
Don't bother making an appointment. I made one and they took 3 people ahead of me who didn't have one. Spent over an hour here to hand over my old phone because they were not able to process my trade in all in one day.
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January 2024 by Ashley Lorenz
Very good experience. I was due for an upgrade and Janice helped me. Very patient, answered all of my questions and I left super excited to have my new iPhone 15 pro max!
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January 2024 by Emily Bartz
Verizon scams people saying that they will help you no they don't
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January 2024 by Dave Jindra
So I went into Verizon on Friday 12/8/2023 when I suspected there was fraud on my account rendering my phone service useless. I was greeted in a timely manner and immediately put in the queue. Within 20 minutes Dawn came to help and helped me through the entire situation with the store manager, Chris. They helped me call into corporate and the fraud center and with the utmost professionalism ensured I was speaking to the right people at the right times. Now this was taxing on me as there was a lot of holding, but both Dawn and Chris continued to check in on me and guide me through the process, while also offering friendly albeit still professional banter to keep me cool and calm until the process was complete. To Chris keep up the consistency sir. You're running a great ship and really putting a positive spin on a company that has had its lumps over the years and thank you for the recommendations! And to Dawn, keep up what you are doing! I mistook you as the manager for a reason and that is because you were so professional and knowledgeable. Keep up that good work guys!!!! Great experience overall and if you need help definitely consider going to this store even if it's out of the way!
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January 2024 by Kristin P.
Hello, I signed up for Verizon business two years ago. It has been a nightmare. You can NEVER get customer service because the res for business are during business hours! I spent 26 hours either at or on phone to fix problems in 2022. In 20/3 I spent another 16 hours and my employee paid four hours! And the problem with router still exists! Regardless each month I pay $80 though it cannot be used. I moved my phones to personal and owe now tom's of money because you get NO HELP AT ALL on business accounts. It is the most theft of service I've ever experienced and worst service ever too. You have been warned!
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December 2023 by Greg Mohring
Don’t try to call the store. All you get is the National phone number and they can’t connect you with the store… Ridiculous! Especially for a PHONE company.
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November 2023 by Truck Dogracing
Some of the best service I've ever had a Verizon store the gentleman that help me his name was Jay very nice very helpful. If there was a way to give him some kind of you know credit or whatever via Verizon I would
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October 2023 by Vlad Lend
Worse place
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September 2023 by dominic arnone
Was “taken care of” by a young woman named KC and I just wanted my phone activated. While I’m standing right in front of her waiting for like 3 minutes for it to activate she busts out her phone and starts playing a game the entire time.I asked, are you playing a video game on your phone? She said “I’m activating your phone” I said, “and playing a video game. She then said “it’s called multitasking” and I let her know that i had and would never play a video game on my phone while “taking” care of a customer and thought it was unprofessional.She then tried to make small talk which I was not interested in. REALLY hope I body else has to deal with that level of rudeness and unprofessionalism.
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September 2023 by Andrew Harbison
Came in due to my screen being half cracked from dropping it accidentally and the gentleman that helped me was great, I can’t recall his name brown hair down to about his forehead. Was not trying to upsell me on anything and was genuinely just such a help. Walked me through the entire process and gave me some pointers on my phone going forward. It’s always greatly appreciated when someone knows there job well and goes above and beyond.
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August 2023 by TheDarkLink7
The employees here are great.
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August 2023 by Ron Baldwin
Poor service rude employees
