Verizon in Cheektowaga offers excellent customer service and a range of mobile and internet solutions. Customers have shared positive experiences with the staff, who are described as patient, knowledgeable, and attentive. Many reviews highlight individual employees, such as Janice and Jay, for their exceptional support during upgrades and troubleshooting issues. One customer praised Janice for her thorough assistance with an upgrade to an iPhone 15 Pro Max, while another shared how Dawn and the store manager, Chris, helped resolve a fraud issue with professionalism and care. The staff's ability to keep customers calm during stressful situations was particularly noted. Additionally, customers appreciate the store's commitment to helping them find the best deals without pressure to upsell. The atmosphere is friendly and welcoming, making it a preferred choice for those in need of mobile solutions. With options for online orders, in-store pickups, and same-day delivery, Verizon provides convenient services for all needs. Overall, the Cheektowaga Verizon store is recognized for its positive environment and dedicated team, making it a recommended destination for anyone seeking mobile services.
Big store but a small selection and not enough workers. Plan on long waits.
December 2024
Today they treated me very well, but the other day they made me wait more than two hours just to tell me that they did not have the cell phone that I wanted to buy, if you want to leave there soon, you must arrive early so that they can serve you first, otherwise you can be waiting a long time.
March 2024
Great customer service! Brionna was a great help and answered all our questions! Loving our new phones!
