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April 2024 by Evelyn Ruiz
I went to the store on Thruway Plaza spoke to Shanice and I’m very happy she was so nice and she answer all my questions and concerns I buy at lot of stuff from this store and particular Thank You Shanice for your help I recommended ? %
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April 2024 by shaso aesthetic
Trish Shultz was so much help! Her service was amazing
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April 2024 by Jamella Coleman
Monique was joy she went out her way to leave the desk a come assist me . 5 star
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April 2024 by Kimberly East
Monique was very helpful and nice
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April 2024 by Shondra Hayes
Dean was great
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April 2024 by Blessed By Des
Trish is literally the best in the store! She has a vibrant soul that just draws you to her! She was patient and very helpful!! I would recommend going to her! Love love love her!!
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April 2024 by gloria davis
Salesman jack was excellent very helpful and Taylor at ACN helped too
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April 2024 by shawn carr
Very nice experience Monica was very knowledgeable and helpful with my purchase
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April 2024 by Brian
Trish was great! Very patient and friendly.
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April 2024 by Bonnie Meredith
David Moultrie was very helpful! He was patient and showed us our options for various couches, fabrics and colors. We did purchase a couch and can’t wait until it is delivered! Thank you for all your help. We will definitely keep Value City Furniture and David in mind with any of our future home furnishing needs.
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April 2024 by Kelly Brown
Walked in not expecting to buy anything.Normally I like to just be by myself or whoever I'm with (happened to be with my daughter this time).We were greeted by Barb in a very non invasive way which happened to be a let me know if you need help I'll be just a short distance away. An earshot away, not an up underneath you way. Which was perfect because we did end up having quite a few questions she knew exactly what she was talking about and she's not overly chatty.Anyway, I left with a reclining bed and a mattress receipt. she was delivered on a day I picked and the delivery and set up was smooth and fast.By the way Barb sometimes likes to be called Debbie, just a little joke but if you do end up meeting BARB give her a tease she'll probably know who told you to say it. Over all 4 out of 5 stars because 4 is the highest I give. Just a really good experience....Also very good quality products and they have PAYMENT OPTIONS so if you're thinking ? I'll just go to BIGLOTS for your living room set or mattresses, JUST DONT. Value City has furniture that lasts and with your choice of different firmness in your sofa as well as color of course On select furniture. Go to Value City.
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April 2024 by Casie Mathewson
Obsessed with my new couch! & the store went above and beyond to help make things right with my old couch.
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April 2024 by Joycee Williams
I was on a several months long journey to find a bedroom group for myself. I’ve visited a few local furniture stores and couldn’t find what I was looking for. On a whim, I stopped in VCF-Thruway Plaza while I was running errands and was greeted by Barbara.I explained to her that I was not making a purchase that day but was browsing to see if they’d have what I wanted and if it would fit into my room. I definitely appreciated her approach as she brought me to the bedroom section and let me know if I needed her, to grab her. This is the shopping style that suits me. No stalking or high pressure sales. At this location I hit the jackpot twice. It went from finding NOTHING I liked to TWO sets that I loved, the Hazel collection and the Hanover collection. I was truly stumped and couldn’t make a decision. I easily located Barbara and explained my dilemma. She asked some probing questions about my style, room size, color scheme and really understood. Barbara didn’t make me feel like I needed to make a decision right then, she provided me with measurements of the sets, walked around the store with me with sample colors of the woods to see them in different lighting and understood my vision.No, I didn’t make a purchase on my first trip but she provided me with quotes and we exchanged numbers so I could come back and purchase.Barbara texted me about a week and a half later to see if I had made my decision and let me know if I was ready so was she. I returned to the store this past Tuesday to be greeted again by her and we finalized the sale. I wound up with the Hazel group. I definitely appreciated the low pressure and understanding of my needs!
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April 2024 by marketta silmon
I had a great experience with Trish, she got me and my son everything we wanted for our Birthday she's amazing.
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April 2024 by Kendil Banks
Trish was amazing, I was on a tight budget and she was able to get me what needed!