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March 2024 by e
The staff is friendly and very helpful! clean facility and it’s very conveniently located :) keep up the good work
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February 2024 by Kristin Everett
I wish I could give zero stars. I have a small business so I schedule pickups, instead of driving a bunch of packages in every week. But 9 out of 10 times, my delivery guy does not pick them up. There’s no point of using this pickup service because hey never show up to get the packages. Why even offer this? Make it make sense? And then anytime a candle breaks and I file a claim since there’s $100 of insurance on every package I send. They will refuse every single one! Why offer the insurance if you’re going to deny every claim? I truly can’t stand USPS and will be looking into UPS or FedEx! This is truly pathetic service! And I’ve been using USPS for over 5 years with tons of regrets ?
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February 2024 by NinjaEli18
I appreciate all the mail carriers, but why is the mail being delivered so late on Central blvd in cheektowga. cheektowaga cheektowaga. cheektowaga
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December 2023 by Mike R
Horrendous. If you have anything more to do than drop off a package , don’t bother . You will waste your time
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June 2023 by kal stitch
Like others, I made an appointment for a passport. The day comes, and they end up canceling the appointment. I understand that things happen, so I make another appointment a couple of days later, only this time, when the day came, I got no text of cancelation. I show up, wait in line, and then they tell me I should have got another cancelation alert. Seriously!?! I made both my appointments for 3pm, and I was told that passport services are only from 9-12. Why does the website allow me to make it at 3, then?! Why wasn't that included in the cancelation text? Very poor service and an overall bad experience.
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May 2023 by Niklaus Schweizer
Hey, I read some of these reviews and I went with mixed feelings to this post office. I had to ship out a package. I was ready to fight.Surprisingly I didn't encounter a tornado. In contrast, it was a mild southern breeze. Fun aside, Kris made me feel welcome and greeted me with a smile and processed the package speedily and we even exchanged some friendly conversation.It seemed that the other workers were professional as well. Kris exceeded my expectations by far. Good job.
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March 2023 by HongShun Li
I made two appointments for my baby’s passport, and they just texted me half hour before the appointment to cancel it BOTH times without serious excuse!! Waste my two weeks and no one answers the phone call when I try to ask for reasons.
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November 2022 by Nicole Wawrzyniak
Worst Post Office in this city! Rude employees, everyone that works there must hate their job. They are the only PO that gave me a hard time to open a business PO Box and then told me the form they needed was their policy and it’s on their website, when I pointed out it wasn’t they told me that it was only THEIR policy and no other Post Office do that. The line is always out the door. I avoid that one at all costs. I’d rather drive out of my way than to go to that one. The management team is no better. I swear there must be a qualification to be mean and rude to work there.
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October 2022 by B B
Every time I have to mail anything to my deployed husband these people are so rude and condescending. Maybe because I am black and young looking. It’s a nightmare every time I walk in. I’m never going back.
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June 2022 by Ken White
If you call they either don't answer the phone or they pick it up and you can hear them talking then they hang up on you. Horrible service....
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May 2022 by Lauren
I have to deal with case numbers and constantly calling the post office customer service number because some scumbag decided to steal my package once it was shipped to this post office. Absolutely disgusted.
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May 2022 by Samantha Tagliarino
I called and looked online and it said that on Saturdays this location is open until 3pm. I arrived around 2pm and the doors were locked!
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April 2022 by Savanah Smiles
The manager does not effectively check to make sure lost packages are found he lets them steal things. Which the lost items get sold to a online auction site. I'm pretty sure they all work together to " lose" packages. Maul always late or missing he does not care. I'm so tired they need to do a run through of this place and get the ppl that are stealing, the manager that does nothing regardless of complaints and do an investigation on why is there an incentive for lost packages that directly benefit the company in online sales afterwards. What is going on over here. I need all my mail. I dnt need people picking out what they want b4 I get it
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March 2022 by Lotyle Lemon
The manager does not effectively check to make sure lost packages are found he lets them steal things. Which the lost items get sold to a online auction site. I'm pretty sure they all work together to " lose" packages. Maul always late or missing he does not care. I'm so tired they need to do a run through of this place and get the ppl that are stealing, the manager that does nothing regardless of complaints and do an investigation on why is there an incentive for lost packages that directly benefit the company in online sales afterwards. What is going on over here. I need all my mail. I dnt need people picking out what they want b4 I get it
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January 2022 by Nikki G.
I stopped in here on a Saturday morning to mail a bunch of items. I was in and out in 15 minutes. There were 2 people ahead of me, and the two workers were dealing with customers, and a passport application. They all handled it well. Despite the parking lot looking busy, it wasn't.
