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February 2024 by Amanda Jamison
Very quick and efficient staff. I walked in, knew what I needed and wasn’t asked to buy more or upselled on anything I didn’t need. Such a smooth transaction. Highly recommend.
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February 2024 by Karen Clancy
Great helpful cheerful people. Anastacia Huff was exceptional.
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February 2024 by Debbie Lew
Awesome service!!
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January 2024 by Geri Allen
Waiting to exchange modem at spectrum.Only one worker at deskPeople keep coming in…Very slow service!
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January 2024 by Margaret Fiegl (Patty)
Great people
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January 2024 by Crystal bixby
Had to return equipment for someone's account and pay the final bill. Was in and out in 5 minutes. Friendly staff
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January 2024 by Simon
Went to pickup kit for apartment and no set up instructions
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December 2023 by Adam Phillips
I had a great experience with Sam helping me switch to Spectrum Mobile. Very friendly and knowledgeable. Even with a unique situation having my brother that lives in NC on the plan, everything was done quickly and all questions were answered.
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December 2023 by Michele Sobczak
I forgot to ask the wonderful lady that helped me what her name was. But she was so super nice and helped me work through an issue that the 888 number had screwed up so bad on me. I could not have asked for better customer service. If she sees this review, thank you so very very much to the associate that was drinking tons of water.
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December 2023 by Linda Dauria
Went to Spectrum because I am having trouble with my mass media messaging. The associate did a network reset, but I still have problems. She tried but I still don't know what to do. I am afraid I am going to need a new phone.
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December 2023 by Bingo Vegas
They try. I feel taken advantage of when I signed up over phone by a slick woman who must be on commission. As a retired senior with no tech knowledge she told me I could CONNECT MY CABLE...it's like baking a cake she said. ABSURD. At least they set up an appointment for me on 10/31 but I had to call 3 times for issues within 3 days. Screen said no connection? I called and some chick in TEXAS tried to fix it but no help. I hung up and 3 hours later I got an E-mail saying your cable service has been restored??? Found out it was out in area BUT NO SPECTRUM REP KNEW THAT???? HOW and WHY is that possible. I decided not to go with Spectrum phone after what I went through.
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November 2023 by Randy Thompson
Time Warner changed their name to Spectrum to try to escape their terrible reputation. Nope. Still the slowest internet with the cheapest equipment, no options, no alternative. Garbage head to toe. Anything would be better than Spectrum. I'm begging Verizon to come to Lancaster but really, anything would be better. Get satellite internet if you have no other option.
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November 2023 by Sarajane Pudlewski
Tried to go in as a new customer, with an appt for a basic phone to be used only for work and they were unable to assist me unless I wanted to spend a huge amount of money, or bundle with other services. The up-sell attempt was obnoxious and I walked out after about 5 minutes and went elsewhere to buy my phone for $400 compared to the $1200 (IF I brought my wifi to them too) for their "basic" phone.
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November 2023 by Kevin Dao
I went in to return my equipment. Took about 10 minutes before I was seen but after taking to the employee, I was able to return the equipment and leave within minutes.
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November 2023 by Gabriella Chaney
Customer service was A1…don’t care for the quality of the cable/internet service tho. But the employees make the experience better
