-
April 2023 by MaryAnn T.
Sam's club is great - the prices, the selection and most importantly for me is the scan and go app. I love that I can scan my product, get my instant discounts and just go. I hate waiting in line, I always seem to pick the longest short line ever. Ughhhhhhh... Today, I was in and out on my timeline. Just love it with the emailed receipt.
-
April 2023 by Các Tiên N.
Been a member at this location for a long time. Got some tires recently. The process is ridiculously complicated. I ordered the tires online. There is no option to pay online. When I got to the Sam's tire shop, they had me go back to Sam's to pick up the tires and pay for them in person. No barcode on the tires so I had to have an employee input the code in one by one manually. Returned to the tire shop and they called telling they forgot to add the installation fees. I had to walm back to the shop to pay for it (Mind you, they are not next to each other). The girl at the service desk gave me a whole attitude because I didn't want to upgrade to a plus member. She kept mumbling why I didn't do it to save money bla bla bla. It's very rude. The only bright side is the workers at the tire shop. I'm not sure I stay a member when Costco finally opens its location here.
-
November 2022 by Frank M.
I have been a BJs member for many years. A long time ago I had a Sams membership for a while but the nearest location to me isn't that convenient so I dropped my membership. There is a lot of product duplications between Sams and BJs but through the pandemic and post pandemic product shortages, often one would be unable to get the products I'm looking for but the other has the product in stock. Prices are usually about the same , I just have to drive farther to shop at Sams.One thing I like at Sams that BJs doesn't have is hot food and cold drink cafe. The hotdog and large pop deal is hard to pass up and I recently heard Sams is lowering their price for this meal deal even lower than the 2 bucks or so they were charging.I will probably maintain both of my memberships until product shortages improve.
-
October 2022 by Pete P.
Store is clean and workers are nice but it is always busy and understaffed as far as checkout goes. There were about half of the checkouts open and the lines went all the way to the back of the first set of aisles when we were there.
-
September 2022 by Gina Was Here
Horrible! I stopped in August 19, 2022 around noon to get lunch. I received an email that my tire pickup was arrive. I was so excited because it was early despite being told 7-10 business day to arrive to the store. Even better I was just finishing up and went to member services to find out where to pick up my order. I was told to go to curbside pickup. I waited 15 mins for someone to come to me. The employee couldn't find my order. I was then told to go to the tire selection. The email that was sent to me did not specify where to pick up my tires. My tires won't even on the shelf so I had to call another employee over to find it. Finally 20 mins later I got the tires the auto mechanic who found them stated "It's fresh off the plane". He said they wouldn't even tagged so he didn't understand why I was getting a pick up notice. Finally made it over to the service center and I told them to call me when finish. 10 mins later there's an issue. The mechanic took off my lug nut bc it was rusted. So I have only four left on my passenger side front tire. I was told to go to Dunn Tire or Mavis bc they couldn't remove anymore lug nuts just in case the other ones were like that too. The mechanic pointed to the wall said he didn't have the equipment needed to remove my lug nuts. I took my car to a place I used before instead of their suggestions. That place I used was ridiculous as well. Told the owner I had size 19 tires. He told me 80 bucks and then comes out to put them on tells me that they're 19 and then change the price to $120 because I paid with a debit card was charged an extra $10 for tax so it came out to $131.50 to install my tires!!! Anyways I also waited over 15 mins at Member Services to get a $47 refund (I'm a Plus member) for the service I couldn't use. The employee kept asking if I wanted a full refund. No I still needed the tires which she wasn't understanding. Wouldn't recommend this place to anyone. To fix my lug nut I have to pay an additional $80! Last straw with Sam's Club as soon as Costco opens I'm gone!!!
-
August 2022 by Gina Baughman
Horrible! I stopped in August 19, 2022 around noon to get lunch. I received an email that my tire pickup was arrive. I was so excited because it was early despite being told 7-10 business day to arrive to the store. Even better I was just finishing up and went to member services to find out where to pick up my order. I was told to go to curbside pickup. I waited 15 mins for someone to come to me. The employee couldn't find my order. I was then told to go to the tire selection. The email that was sent to me did not specify where to pick up my tires. My tires won't even on the shelf so I had to call another employee over to find it. Finally 20 mins later I got the tires the auto mechanic who found them stated "It's fresh off the plane". He said they wouldn't even tagged so he didn't understand why I was getting a pick up notice. Finally made it over to the service center and I told them to call me when finish. 10 mins later there's an issue. The mechanic took off my lug nut bc it was rusted. So I have only four left on my passenger side front tire. I was told to go to Dunn Tire or Mavis bc they couldn't remove anymore lug nuts just in case the other ones were like that too. The mechanic pointed to the wall said he didn't have the equipment needed to remove my lug nuts. I took my car to a place I used before instead of their suggestions. That place I used was ridiculous as well. Told the owner I had size 19 tires. He told me 80 bucks and then comes out to put them on tells me that they're 19 and then change the price to $120 because I paid with a debit card was charged an extra $10 for tax so it came out to $131.50 to install my tires!!! Anyways I also waited over 15 mins at Member Services to get a $47 refund (I'm a Plus member) for the service I couldn't use. The employee kept asking if I wanted a full refund. No I still needed the tires which she wasn't understanding. Wouldn't recommend this place to anyone. To fix my lug nut I have to pay an additional $80! Last straw with Sam's Club as soon as Costco opens I'm gone!!!
-
August 2022 by Sandy Danielewicz
I went to Sam’s in Niagara Falls to buy the rumba , they were out and the instant rebate was gojng to be available for 1 more day .the store looked up & said Cheektowaga store has 21 left in stock .so drove their Wednesday ,got the 2 boxes ,pd n waited for someone to get them out of the cage . It was an HOUR ordeal and I did Not get any . i was told they we’re looking for them ,then was told they were out of stock & I should have called ,since it’s not accurate . Then he had a second set of eyes check & was told they don’t have any , askedwhy the empty boxes were there then to purchase . Was told they are for display models , but 12 boxes . Went to customer service , she was the only helpful person , they were in stock , after a. FEw call she got a manager , comes to find out - someone broke the key off in the lick of the cage . They couldn’t unlock it and the higher manager wasn’t in yet - they Wouldn’t ship them to me for free Unless I had the plus card . i wasted An hr after I pd for them , with No resolution . We don’t live near there ,we made a special trip . why Did they lie to us the whole time ?
-
August 2022 by Saravana Kumar
Excellent service and nice people, especially Zack , he is very helpful and nice person who did service on time , I appreciate his work!
-
June 2022 by Linda M.
We had a membership at Sam's Club years ago but gave it up since there was a BJs so close to our house. Well recently I found a deal to get a membership for a year for $15 (regularly $45 I think) with a $10 gift card. So. Why not. We decided to check it out. Actually did some research first to see the difference in prices. We found a pretty good split, with BJs having a slight edge, on the normal things we buy. I'm sure this would be a bit different for everyone depending on what products you want. Bottom line, you need to know prices before shopping. So off to Sam's we went! I always find it fun exploring a new store and did do on this visit. We ended up buying a ton of stuff, some on our list and a lot not. I'm a sucker for samples and since stores are back to doing samples I ended up with additional items I didn't know I wanted. Checkout went smooth. Only think I don't like is your cart and receipt being examined at the door. Always makes me feel like some kind of criminal. I guess for atleast the next year we'll be making occasional visits to Sam's. 2022-43
-
June 2022 by Jacqueline Lipscomb
LOVE THE WORKERS ATTITUDE LOVE TO MAKE THEM SMILE
-
June 2022 by Matthew Cybulski
Absolutely terrible experience. Made a purchase. Came back to pick it up. Couldn’t locate it, waited over an hour an a half to receive the product. Associates were friendly and courteous. But entirely too long, disorganized. Should never take 90 minutes to pick up an order you already purchased.
-
April 2022 by Mark K.
The attention to the customers here has been excellent. Kaylie, who works at the customer service desk was really helpful in helping me establish a membership on day one, and then happened to be working at Customer Service again when I needed to refund one of my purchases a day later on a second visit. Various sales associates were also proactive in helping with product selection and then bringing heavy items out to my car. Overall, am impressed so far with the dedicated Sam's staff.
-
February 2022 by Amy R.
When comparing to another warehouse supplier, I prefer Sam's for the better selection and often cheaper prices. They don't accept coupons but that seems to be rectified by the lower cost. I usually find whatever I'm looking for in stock and the place is always clean and organized. There's still one of two things that they don't carry so that forces me to keep the other supplier's membership as well. Now that I discovered "scan and go" on the app, I haven't been in one of the typically long checkout lines. Another win!
-
January 2022 by CRAIG PAWLAK
Need more cashiers
-
September 2021 by Angelita G.
Love to shop at Sam's club! Stopped by to get some lampchops, but they didn't have any in stock. So I decided to buy my halloween candy early and get it out the way .