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October 2023 by Ivy D.
Sam's Club has a wonderful optical department, very good selection, & good but not always great prices. The second worst thing about Sam's Club is the long wait times at the registers & to exit the store with your purchases, but the absolute WORST thing is their so-called delivery service!!!Last week I ordered delivery of some groceries & it went fine, so I reordered on Monday evening of this week, thinking I would actually get what I ordered on Tuesday afternoon between 2:00 & 4:00. Nope! When my order was running an hour or so late, Sam's Club sent me an uninformative email saying "Hi, we're running a little late with your order but it's in the works," or something to that effect. There was no estimate of the time when the order would arrive.Twenty-four hours AFTER this, i.e. Wednesday afternoon, not having heard anything, I called Sam's Club & asked what was going on. I was on the phone with them 30 minutes the first time, then was given another number to call, & spent 27 minutes on the second call. At no time did anyone say my order was on the way, not on the way, already delivered, in progress, canceled, nonexistent, or anything of the kind!!! I asked for the specifics of what was going on but no one came up with an answer. I decided to go to the club the following day with printouts of my order form & emails, & speak to the store manager in person.So I checked my bank account on Thursday morning & saw that Sam's Club had refunded my money. Sam's Club claims that the customer's account is never charged until the merchandise leaves the store. Next I saw where they had sent another email saying my order had been CHANGED (it was not me that changed anything), & some or all of my items were unavailable & would not be sent out!! These "unavailable" items included ice cream, sliced ham, sports drinks, & other things that are not exactly difficult to find in the store!I am assuming some dishonest Sam's Club employee delivered the items I had ordered, to his or her own home, & thought they would get away with charging the order to my bank card until I complained. I never did go to speak with the manager since I believe the problem has been addressed by now. It certainly should have been!At this point I am still willing to shop at Sam's Club, but only in person. I will put up with the wait times at the register & the undignified comparing of number of purchased products against the customer's receipt, which barely falls short of frisking, at the exit door. I do not trust Sam's Club to deliver anything any more!!!
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August 2023 by Hser P.
DO NOT GO THERE! I am writing to express my utmost disappointment and concern regarding the deplorable customer service and discriminatory treatment that I received at your Sam Club location on 8/15/2023.On the aforementioned date, I visited your store with the expectation of being provided with excellent customer service, as I have experienced in the past. However, my experience was far from satisfactory. Not only did I encounter rude behavior from one of your employees, but I also felt discriminated against. The incident occurred at approximately 6:32 pm when I approached an employee named Amy, who was stationed at the walk-in section. She was rude and instead of providing the necessary information she did the opposite. For example, she did not ask the guy in front of me for proof of membership and (GASLIGHTING) insisted that he had shown his card. However, we knew and saw with our own eyes she did not ask him for his membership. Therefore, when shopping around I saw him and asks if she ask for his membership he states "No, she did not, that's why I looked back when she asks you guys". Furthermore, she look at us and assume that we were not from the same household. Amy responded in an extremely discriminative and disrespectful manner. What genuinely shocked me was not only the rudeness displayed by Amy and the other cashier but also the complete lack of effort to de-escalate the situation. Despite my repeated attempts to express my concerns and seek a resolution, Amy and the other worker cashier worker there continued to exhibit a rude and condescending attitude, which only heightened my frustration and disappointment. For example, laughing at the situation and making it hard for us to cash out. Mind you there were two membership holders! Moreover, during this distressing interaction, I couldn't help but notice that the supervisor said she will take action, however, all I see was no action has taken place and they hover around and keep giving us the look. This discriminatory behavior and lack of customer service are utterly unacceptable and go against the principles of equality and inclusivity that a company like Sam Club should uphold. I would like to remind you that discrimination in any form goes against not only your own company policies but also the laws that protect consumers from such indignities. Your employees should be trained and encouraged to treat all customers with respect, regardless of their background or ethnicity.
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April 2023 by MaryAnn T.
Sam's club is great - the prices, the selection and most importantly for me is the scan and go app. I love that I can scan my product, get my instant discounts and just go. I hate waiting in line, I always seem to pick the longest short line ever. Ughhhhhhh... Today, I was in and out on my timeline. Just love it with the emailed receipt.
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April 2023 by Các Tiên N.
Been a member at this location for a long time. Got some tires recently. The process is ridiculously complicated. I ordered the tires online. There is no option to pay online. When I got to the Sam's tire shop, they had me go back to Sam's to pick up the tires and pay for them in person. No barcode on the tires so I had to have an employee input the code in one by one manually. Returned to the tire shop and they called telling they forgot to add the installation fees. I had to walm back to the shop to pay for it (Mind you, they are not next to each other). The girl at the service desk gave me a whole attitude because I didn't want to upgrade to a plus member. She kept mumbling why I didn't do it to save money bla bla bla. It's very rude. The only bright side is the workers at the tire shop. I'm not sure I stay a member when Costco finally opens its location here.
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December 2022 by Bernice Ciluik
i can get all my shopping done at 1 place from food to clothes to gifts to my firestarter for my wood stove .all at reasonable prices
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November 2022 by Frank M.
I have been a BJs member for many years. A long time ago I had a Sams membership for a while but the nearest location to me isn't that convenient so I dropped my membership. There is a lot of product duplications between Sams and BJs but through the pandemic and post pandemic product shortages, often one would be unable to get the products I'm looking for but the other has the product in stock. Prices are usually about the same , I just have to drive farther to shop at Sams.One thing I like at Sams that BJs doesn't have is hot food and cold drink cafe. The hotdog and large pop deal is hard to pass up and I recently heard Sams is lowering their price for this meal deal even lower than the 2 bucks or so they were charging.I will probably maintain both of my memberships until product shortages improve.
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August 2022 by Sandy Danielewicz
I went to Sam’s in Niagara Falls to buy the rumba , they were out and the instant rebate was gojng to be available for 1 more day .the store looked up & said Cheektowaga store has 21 left in stock .so drove their Wednesday ,got the 2 boxes ,pd n waited for someone to get them out of the cage . It was an HOUR ordeal and I did Not get any . i was told they we’re looking for them ,then was told they were out of stock & I should have called ,since it’s not accurate . Then he had a second set of eyes check & was told they don’t have any , askedwhy the empty boxes were there then to purchase . Was told they are for display models , but 12 boxes . Went to customer service , she was the only helpful person , they were in stock , after a. FEw call she got a manager , comes to find out - someone broke the key off in the lick of the cage . They couldn’t unlock it and the higher manager wasn’t in yet - they Wouldn’t ship them to me for free Unless I had the plus card . i wasted An hr after I pd for them , with No resolution . We don’t live near there ,we made a special trip . why Did they lie to us the whole time ?
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June 2022 by Linda M.
We had a membership at Sam's Club years ago but gave it up since there was a BJs so close to our house. Well recently I found a deal to get a membership for a year for $15 (regularly $45 I think) with a $10 gift card. So. Why not. We decided to check it out. Actually did some research first to see the difference in prices. We found a pretty good split, with BJs having a slight edge, on the normal things we buy. I'm sure this would be a bit different for everyone depending on what products you want. Bottom line, you need to know prices before shopping. So off to Sam's we went! I always find it fun exploring a new store and did do on this visit. We ended up buying a ton of stuff, some on our list and a lot not. I'm a sucker for samples and since stores are back to doing samples I ended up with additional items I didn't know I wanted. Checkout went smooth. Only think I don't like is your cart and receipt being examined at the door. Always makes me feel like some kind of criminal. I guess for atleast the next year we'll be making occasional visits to Sam's.2022-43
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June 2022 by Matthew Cybulski
Absolutely terrible experience. Made a purchase. Came back to pick it up. Couldn’t locate it, waited over an hour an a half to receive the product. Associates were friendly and courteous. But entirely too long, disorganized. Should never take 90 minutes to pick up an order you already purchased.
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February 2022 by Amy R.
When comparing to another warehouse supplier, I prefer Sam's for the better selection and often cheaper prices. They don't accept coupons but that seems to be rectified by the lower cost. I usually find whatever I'm looking for in stock and the place is always clean and organized. There's still one of two things that they don't carry so that forces me to keep the other supplier's membership as well. Now that I discovered "scan and go" on the app, I haven't been in one of the typically long checkout lines. Another win!
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September 2021 by Angelita G.
Love to shop at Sam's club! Stopped by to get some lampchops, but they didn't have any in stock. So I decided to buy my halloween candy early and get it out the way .
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September 2021 by Nikki G.
Where do I begin? My mom put me on her membership. I went in one day on a Friday around 11am. I went to the checkout line with an employee. A screen popped up asking if I wanted to renew the membership. I said no, but my finger touched the yes and I was charged the renewal price, plus an added $8 fee. I said please take that off my bill. She did, but not the $8 fee. I then asked the cashier to remove it, but she told me she could not and asked me to go to customer service. I then have to wait in line at customer service. Francis, she was the only saving grace and the reason for me giving Sam's Club 2 stars. She reversed the charge and refunded me this $8 mystery membership cost. I go home, notice my waffle fries have a hole in the bag. I go back to Sam's Club that day and stand in line at customer service again. A gentleman, who again is the only other reason Sam's received 2 stars and not 1, helped me. The fries weren't even on my receipt, but a package of gum for $8 was. I don't chew gum because I have TMJ and asked him to please remove that charge. I then asked him if we could go over my entire receipt because I don't know if I was charged for other things I didn't buy. We did, and thankfully that was the only additional charge of something I did not buy. Fast forward a month later and I had to stop for a couple items at Sam's for a party I was having. I purchased 2 items, went through self checkout and then spent more time waiting in line for an employee to scan my receipt and an item so I could leave the store, than I did getting my items and checking out. There was a half hour until the store closed. I contemplated just walking out, as I paid for my items and don't know what they would do if I just walked out without being scanned. I decided against it, but I was not happy. I do not like Sam's and hope Costco gets here soon.
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August 2021 by Cherrice A.
Not only was this my First Job, but I still choose this place First to shop, it has everything that you need. And OMG the meat is always fresh and has no smell.
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June 2021 by Pam Arbogast
This is totally unacceptable! I understand loss control but having to stand in line to check out, then having to stand in line to walk out the door due to only having one person checking carts has me totally turned off from Sam’s club.
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May 2021 by Julie C.
Let me preface this review by stating that I have never been inside of a "Sam's Club". This review is based solely on food that a friend picked up for me as a surprise. Hence, the 4 star review as opposed to a 5. No surprise that I DETEST shopping with the public. The 'rona has really soured me on people and life in general. Anyway. My friend was shopping prior to our get together. She picked up a large cheese pizza, six baked pretzels and a pack of ciabatta rolls. Odd combo yet everything worked! Pretzels. Yummy. Three with salt and the with cinnamon. A little bit of heaven. The pizza? Delightful! Perfect amount of sauce and cheese. Right amount of crust. Very tasty for a mass produced/big box store pizza. Ciabatta. I'm not always a fan. Some rolls can be very doughy. These were perfect and used in a variety of sammy combos with things that I had in house. Lovely visit with my friend. Great eats. And the anticipation of possibly checking out this store on my own.
