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June 2024 by Marge Rosier
Jay was so helpful with my purchase, very knowledgeable, discussed pro and cons of several different hot tubs. The delivery team were very friendly, worked well together and had our tub installed in no time! Great job pool mart!
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June 2024 by Thomas Okon
This was our second pool purchase with Pool Mart. Over the past 20 years they have provided outstanding service and support. When it came time for replacement, I didn't even think about looking elsewhere. The team is friendly and extremely knowledgeable. The few issues I did have over the years were easily identified and resolved. Additionally, you won't find better prices for pool products, chemicals and accessories. A+
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June 2024 by Jeff Hughes
We’ve been visiting this store for about 10 years and have always been impressed with their expertise and personal attention. Last year we purchased a filter and heater from Pool Mart which have worked perfectly, until a problem with the filter motor today. I brought it in and the store manager spent 45 minutes taking the motor apart and testing different solutions. When it became clear that there was an irreparable manufacturer’s defect, he replaced the motor with a new one, free of charge and no questions asked. Didn’t even ask for my original receipt. Pool Mart is really a first class organization and I highly recommend them.
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June 2024 by Jerry Puleo
Great service, even helped me after delivery when I didn’t have a clue what I was doing!
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June 2024 by Cassandra King
Amazing service. Brian and his team went above and beyond to help us find the best hot tub within our budget. He was patient and answered all of our questions throughout the entire process. He also came to our house after his scheduled work hours to help us do the first pouring of the chemicals. 110% recommend.
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May 2024 by Doug Bradley
Always excellent service and fair prices!
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May 2024 by Jp jp
We bought hot tub 9 yrs ago. I had to go to their store asking about fixing the tub and was told they don't do home site repair but will pick it up for $400, fix it for what that will cost and deliver it back for another $400. That is ridiculous. That's the kind of support to expect from them.
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May 2024 by Boogie Man
Great service! , helpful tracking down parts for our pool cleaning robot.
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March 2024 by Barb Zimmermann
We give the highest review possible. Brian was helpful, knowledgeable, & professional.
I purchased our tub as a surprise while my husband was out of town. The delivery was seamless. They too were friendly, hardworking & walked me through all operations of the tub. We received follow-up calls checking in days & weeks following our install to ensure we were pleased. We are in most days two or three times! Don’t hesitate if you’re considering…just jump in!
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February 2024 by Peter F Kertzie
After season after season of running my pool heater in early Spring to late Fall, I realized that heating a Hot Tub with 500 gallons of water would make more sense than heating more than 10,000 gallons. Don’t get me wrong, the pool is staying. It just won’t have the heat on all of time.
I started looking around at different hot tubs from different stores and suppliers. Some were super cheap and some were a bit more. I had no idea how to tell them apart. I stopped at a couple places and were either given bad answers or “I don’t know”.
A respected friend that had purchased his hot tub from Pool Mart at the beginning of COVID (to make staying home more bearable for his large family) highly recommended them. After my second visit to a different store and not getting really good answers to my questions I decided to drive a little further to Pool Mart. I was gently approached by Brandon Chase and I gave him the standard “Just looking”. I soon realized that I didn’t really know what I was looking at and I didn’t know exactly what I needed for my lifestyle and family. It’s like buying a pair of shoes. You have to get what fits.
So I started talking to Brandon. He wasn’t salesy. It seemed as though his motivation was to educate the world on the qualities of “Hot Spring” hot tubs. I know that he is a salesman so of course he wants to sell hot tubs but I didn’t get the urge to run out the door and not return.
He took considerable time to explain the features and drawbacks of everything that they sold. He also took the time to figure out what would be the best fit for my family. Admittedly, there was a little sticker shock because most hot tubs that I see advertised have a low ball price and the ones that I was now looking at were a little more than I expected. After Brandon had educated me I decided on a Hot Tub that was not the lowest price and also not the highest. It wasn’t the smallest and it wasn’t the largest. It actually turned out to be just the right fit.
After the sale was made Brandon explained that our relationship was not over and that he was there for me if I needed something. I didn’t think that I would ever need anything, but it turned out that I did have a few questions on a few occasions and whoever would answer the phone at Pool Mart was more than helpful. Brandon also had checked in with me a couple times via phone and email.
When it came to the delivery, it was like they were moving a piano. A large crew came and took care of everything and moved the Hot Tub to my exact desired location. They set up the salt system and did some other necessary steps. They gave me a brief “in service” lesson and picked up every speck of packing material and took it with them.
I was up and running in a couple hours.
My only criticism with “Hot Springs” is that the electrical connection and drain come out of the front. I left the drain where it is because I don’t use it much. I relocated the electrical line to another side to keep it out of the way. No matter what reason Hot Springs may be give for having it come out the front it won’t be a good one. So change it Hot Springs. Maybe place a length of empty PVC pipe underneath so that the installer (which was me) doesn’t have to fish the electrical line.
Maintenance has been pretty easy. I use the test strips and will also get a water sample tested every once in a while for accuracy.
My delivery was in early November. There almost has not been a day that goes by that we don’t go in the hot tub. I have had morning coffee in it and of course evening drinks. We have music via Boise and Alexa and a TV on a wheeled cart for watching football.
So far it has been a very enjoyable experience. Thank you.
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February 2024 by Jennifer Walter
Love my Jetsetter LX hot tub! Shout out to Brian at Pool Mart for helping me with my selection and providing all the support needed to get my hot tub up and running. Great product, and great service and support.
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February 2024 by Lori Pandolfino
Tom at Pool mart was very helpful! My husband was ready to shut down the hottub for winter because he couldn't figure out why it suddenly wasn't clear. Tom assured him that he just needed the correct doses of things he puts in,( and one my husband forgot about),and the water would clear up. It did! Thank you Tom for all your help and patience!!
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January 2024 by Kim E.
We absolutely love our Limelight Pulse Hot tub from Pool Mart! Thank you to Jay and Tom- from sales to set-up to special instruction in balancing our water... the service has been outstanding! Mike & Kim
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January 2024 by Joseph Zippier
My wife and I bought a hot tub in July. The crew at pool mart are top notch. Brandon, Jay and Ryan have helped me through the buying process, delivery and set up. Any questions I have about water quality have been answered. We are middle of December and still using it. Thanks again guys. Happy wife happy life.
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January 2024 by 716 Properties
Great tub, great deal, great service.
