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March 2024 by Samantha Bishop
I went there for a wheel alignment and added on an oil change. I was there for 2 hrs….(which wasn’t terrible) but after leaving my car was still shaking. Went back to explain it was still shaking and the manger was totally careless. Didn’t recheck my truck …didn’t offer a different solution. Nothing. He did say that they can re-align the truck for half/off after spending $150 to JUST HAD got it done.
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March 2024 by kim klo
been coming here for over 10 yrs. had to stop because of rude management. decided to try again. was in and out within an hour .. management was amazing way more personable.
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March 2024 by Mimi Deila
I came in for a routine oil change. The complimentary inspection was subpar. I was given a sheet in which recommended new tires but did not indicate any work needing to be done to my brakes. (I have a mechanic that works on my brakes and knew it was time to be done) the recommendation list was not complete and was done half heartedly. The only service I came in for was an oil change because based on my mileage I needed one. I did not have any indicators on in my vehicle stating change oil until the next day after getting the oil change. Now I have a change oil indicator that has come on each time I started my vehicle only after coming to get my oil changed. I paid basically 120.00 when I could have gone somewhere cheaper but I came here thinking I was working with the professionals. I will be going back but as a single mother with 6 children who works full time this was a major inconvenience to my life.
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March 2024 by Michelle Myers
The best placeThank foe all your help??????
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February 2024 by Livie Love
My fiancé took a day off of work today to bring my car in for a wheel alignment. When he made the appointment he made sure to mention this and they confirmed the vehicle would be done that day. Our appointment was at three and before my fiancé left he confirmed his phone number with them. They close at six. At quarter to six we drove up to monroe and the manager walked in handed him the keys and said “we didn’t get to it sorry” my fiancé then asked him why they didn’t get to it. He was told that the technician left with a family emergency. I have seen other reviews where this excuse has been used. I am extremely disappointed with this experience. My fiancé took a day off of work to do this. And when they realized they couldn’t do it a call would have been nice. If we wouldn’t have showed up when we did as they were closing down we wouldn’t have gotten the car back today. They were extremely unprofessional in every way and I would encourage anyone reading this to find another shop.
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December 2023 by JSL 020
Always speeding with customers cars down my street. Then come to a hard stop from 30mph to a full stop. Lucky you if your car makes it out in one piece.
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December 2023 by Parrish Johnson Sr.
Customer service is bad. I called to ask a question and get some pricing on a service I needed done. I was put on hold twice, which is fine. I understand things are busy at times. I got my answer to my question and then immediately was hung up on. It was rude and I don’t think I’d like to do business here at all ever again!
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November 2023 by Kerry Brogan
I was very disappointed in my service experience. Especially the lack of actual service provided and the tone of those responsible for providing it.I ordered new tires through Tire Rack and was pleasantly surprised that Monroe was listed as a preferred installer. I have gotten all the work done on my car with Monroe for many years. I called the store to confirm whether they were installers and if I could ship my tires there. Monroe said yes, and told me to call and make an appointment after the tires were delivered. Once I saw that the tires were delivered, I set up an appointment online because Monroe's location was closed at that time. I called the next time they were open and confirmed my online appointment with someone at the store, explaining the situation and that my tires had been delivered there.I used one of my few vacation days at work to go get my new tires put on. Upon arrival, I patiently waited to talk to someone, but nobody even acknowledged that I was there. When I was finally able to speak to someone, he said they couldn’t install my tires today. He continued to say that online appointments were done through the corporate office, with no regard to the local store. I explained to him that I had called his location and double checked the appointment directly with the store! This was met with nothing more than a blank stare as the staff member clearly thought up more excuses.He went on to tell me that they were understaffed and behind on work because someone left early. I do understand these situations can occur, but why did nobody bother to call me about changing my appointment? Now I had missed a work day and used up valuable vacation time for nothing. I told him I would just take my tires because I couldn’t afford to reschedule and take another day off for the work to be done.While I was explaining this, another staff member told the person I was talking to that they should be able to accommodate me in the next hour because they had two technicians and the manager in. I had called my husband in the meantime to take my tires elsewhere, but when he arrived Monroe staff said they would be able to do it and we could come back.We returned half an hour before closing and the tires were still not done. They did mention the work would be done before closing, but I didn’t want to have 4 tires mounted and balanced in 30 minutes because it didn’t seem safe. The technician offered no apology and treated us like we were the bad guys. It seemed like they didn’t install the tires on purpose in order to make us wait longer. The waiting room and the technician both possessed an overwhelming stench of strong cannabis. We took my tires and left, feeling frustrated, disappointed, and disrespected.Monroe will never get another dime of my money or my recommendation ever again.
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November 2023 by Tabitha T
Very nice and professional. In and out for inspection sticker and I also frequently stop by for tire air. The guys always come out to fill my tires with no problem.
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October 2023 by Zoey Davis
Service was exceptional! Both the manager and tech were very kind and professional. Will definitely use their services again!
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October 2023 by Paul Urban
They diagnosed me with a pipe replacement that may not have even been necessary and didn't even catch the tail pipe falling out of my muffler until I brought it up to them. Charged me almost $1000 for a resonator pipe and tail pipe and never actually gave me a quote before doing the repairs. Luckily I had the money in savings but who knows what could have happened if I didn't have it.
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October 2023 by Brown Bella
If I didn’t have to give them a star at all I wouldn’t. Was going to charge me triple for my issue, then what other car places quoted. Price gouging. Always claims to be busy, you can get there when they open and they never have a estimated time when you can pick up your vehicle. Even if you need something as simple as air in a tire, you’ll wait hours for them to service you. You should just leave your car and hope they call sooner rather then later. Horrible place. I’ll never go there again plus they racist like the other comments states.
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October 2023 by Knowledge Is Power
If I didn’t have to give them a star at all I wouldn’t. Was going to charge me triple for my issue, then what other car places quoted. Price gouging. Always claims to be busy, you can get there when they open and they never have a estimated time when you can pick up your vehicle. Even if you need something as simple as air in a tire, you’ll wait hours for them to service you. You should just leave your car and hope they call sooner rather then later. Horrible place. I’ll never go there again plus they racist like the other comments states.
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September 2023 by s. leclair
I have no issues with the employees or service provided at the location I visited. I do take issue with that the cost of my service was on average double that of every other person I have talked to that has had their brakes done. I feel like I was ripped off and do not plan on coming back. I also had full break service done 4 years ago at another Monro location when my vehicle brakes gave out. I was told no information about my previous work / warranty could be accessed due a computer crash. Customer records of service should be accessible and used when accessing the cost of return business.
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August 2023 by Arshad
I don't want go there anymore. Bad service and bad workers. They charge lots of money, fix cheap prices part. Sometimes they offer cash payment no receipt or paper. I fixed my car there and they gave me 1 year guarantee. After 4 months its no working. I go there and they said guarantee no covering.
