The Home Depot in Cheektowaga, NY, offers a wide range of home improvement and gardening products, including tools, appliances, outdoor furniture, building materials, and more. Customers appreciate the store's large product selection and the convenience of having many items under one roof. The staff's helpfulness varies; some employees are knowledgeable, friendly, and eager to assist, making shopping a positive experience. For example, customers have praised employees who go above and beyond, such as helping with wood cutting and providing expert advice. However, some reviews mention inconsistent customer service, with some staff members being rude, unhelpful, or dismissive, especially in departments like wood and countertops. These negative interactions have led some customers to feel discouraged from buying certain items or seeking assistance. The store's prices are generally considered reasonable, and the checkout process is smooth, especially during early hours when customer traffic is lower. Customers recommend visiting early in the day for the best experience. Overall, while the store offers excellent product variety and some helpful staff, the customer experience can vary depending on the department and the employees on duty. The store remains a reliable option for home improvement needs, but shoppers should be prepared for mixed service quality.
Staff were very helpful and directing me to the right departments and everything I needed was easily obtained cashing out was even easier great place to go for home improvement products
September 2024
Flowers are EXPENSIVE and even at the end of the season they are still charging full price for perennials!
June 2024
Had a great experience today at this location getting some wood cut to go under a ramp. Nate was extremely helpful and very kind. It was noticeable that he goes above and beyond at his job.
