-
November 2023 by Matthew no
These guys are dangerous. They have absolutely no consideration for anyone else on the road. I hear they have the same respect for their customers. Specifically the guys in Clarence.
-
October 2023 by Michael Connelly
Accidentally bought the wrong pool cover and they would not allow me to exchange it even though I had the receipt and bought the cover a half an hour previously. The guy I dealt with gave me an impromptu lesson on pool covers and was extremely condescending
-
July 2023 by john bajek
That's a nice stuff quality just severely overpriced
-
February 2023 by Brandy Hill
Curt was great, very knowledgeable & friendly. Great selections & prices
-
January 2023 by sue hanners
Staff professional, knowledgeable, helpful and that goes for sales people to delivery. Jacuzzi amazing! During the blizzard we were without power for 3 days, tub was unharmed, despite temperatures in the teens it maintained temp of 85. Not only met but exceeded our expectations
-
October 2022 by Megan Lederhouse
We had the best experience purchasing our hot tub at Gary Pools. Todd was extremely knowledgeable on a decision that could have been overwhelming. But he was so clear on the difference between all products on price, function and design. We made a great choice with his guidance and couldn’t be happier with it.
-
September 2022 by Donna Deck
All the workers were to busy on their Damm phones to help me out, had to load all my chlorine myself. I will NEVER go back.
-
August 2022 by grant goldpenny
Have had to go here the past 4 days in a row for fixing a pool that I inherited with my new house (fixing new issue after new issue). The staff were always friendly, helpful and attentive. Lost my sunglasses one of the days I was here too and they returned them to me next time I came in. Def recommend, and they will test your water for free and tell you how to fix it.
-
July 2022 by Carrie Krueger
Frequent customer never had a bad experience everybody is always more than helpful
-
June 2022 by Charles
Worst customer service The location on Union rd. Won’t say his name but middle aged worker in parts area is a huge j**** Give you an attitude if you try and come up with alternative ideas and I quote “well do what you want what do I know.” Two times I have dealt with this man. I’ve seen him be this way with others also. If you question him he gets all passive aggressive.Was just looking for some dye to fix my pool leak. I asked if they had a small bottles of it instead of a Syringe filled because that is more for a specific area. He tells me you can’t just dump it in the middle of the pool and it will work. I was sorta kidding and said well eventually all the water and dye mix with go through the hole. He got all nasty and said well do what you want then. Never again I spend a decent amount of money each year with pool chemicals. This is the second time he has been rude like this. I know you won’t lose business but I won’t shop there or speak highly of your business again.
-
June 2022 by Angela M. D.
Did a water test for us! Told us what we needed to help balance the pool water. Had a ton of selections for pool toys this time too. We even swapped out our propane tank.
-
June 2022 by Carol Gospodarski
Very helpful. Needed a new liner and someo e to replace it. They provided a couple options and recommended 2 compa ies for the install.
-
October 2021 by Suzanne VanOrman-Leonard
Let's just put this experience out there. Called to check to see if they had pool closing kits. Gentleman on the phone said they had all the components in the kit and gave me the price of each. Cool. Stopped to grab the items. Decided to ask the staff member at the register where I would locate these items. He pointed down the center isle. Obviously I followed his detailed assistance and could not find what I was told would be there. I returned to the counter and asked a completely different person for the same assistance. Got a completely different answer. When I dug deeper for clarification, explaining what the phone call told me, the employee responded with, " oh, that's on back order". I asked when they might think it could come in? He responded" when it gets here " He then returned to eating his snack. I was nonverbally dismissed ! So what did I do? I left ! Never to darken their unhelpful, low work ethic, rude, poor customer focus doors again.
-
October 2021 by Michael Curry
Mike and crew were awesome. See my previous write up.
-
October 2021 by Andrew Suranyi
They had a good selection and what I needed.
