-
March 2024 by Jessica Puglisi
Employees have zero patience. Lady called me saying someone had mailed me a letter but it was missing part of the address, I corrected it and she asked if I would pick it up or have it sent out tomorrow. I asked when they were open until and she apparently couldn’t hear me and just hung up on me. I have no tracking number so I cannot call the number back. Extremely rude.
-
February 2024 by Tamara Pessah (OMOM)
Did not deliver my package as scheduled. It requires a signature. First I got a text that said it would be here by 10:40 a.m. The map showed the truck in Newfane, then in Olcott, 10 minutes away. Then the map stopped working. Finally I got a text at 3 p.m. that my package will be delivered tomorrow. The driver lied and said delivery was attempted.
-
February 2024 by Jennifer Kowalski
No issues & glad they are open until 8pm. It was just a little hard to see when I was coming from the opposite direction so wish they had a clearer sign.
-
December 2023 by Robert Coe
Just picked up my python from cayuga rd center. I've been in there 30x this year. This was the rudest counter girl ever. I know she is new but please don't make fun of customers. Hopefully you don't last long.
-
December 2023 by Joseph Gogan
I got there just 30 minutes before closing and the staff was still patient and friendly.
-
October 2023 by Melissa Burch
My package has been sitting in the facility that is 25 mins from my house since Saturday morning with a tracking delivery date for Monday morning but it was sent overnight and paid overnight service. It should've been here Saturday and instead of overnight service I got 3 day service I could've just had it sent regularl mail
-
August 2023 by Jewellianne W
I like that Fedex seems to handle my packages better than other carriers, however, stop giving me delivery time-frames that you won't or can't meet. It screws up my entire day. Waiting on an expensive piece of hardware and was told delivery between 8am-12:40pm...it's 3pm now and no signs or updates. Ugh!!!
-
August 2023 by Jennifer M
UPDATE: The driver came to my door and talked to my fiancé while I was not home and apologized for the incident. He was very sincere and made it sound like it was a busy/bad day. Happens to the best of us and I appreciate him making it right. Kindness goes a long way!I normally do not have a problem with FedEx at all. This is a review based on a particular delivery driver. I missed a package earlier this morning that I had to sign for (my wedding band, so an important package to me) which is fine, I wasn’t home, my fault. A few hours later, I see the FedEx truck pull back up to my house. I immediately grab my “missed you” notice they left earlier thinking they were attempting to deliver it again. I open the door as he is dropping a different package at my doorstep. There is no way he did not see me at this point, I was right in front of him. He turns around and starts jogging back to the truck as I am chasing behind him saying “excuse me, excuse me sir” to no response. I just assumed he had ear buds in (he did not). He starts to drive away as I’m waving my hands to which he slams on the breaks turns, sharply to me and yells aggressively…”WHAT?! I’m on a run!” Taken aback I just lifted the notice and said “I missed a package earlier and was wondering if you were the driver that had it”. He then snaps back, “it’s that one!”, pointing to my front door. I said “no it’s not, I was waiting for another one I have to sign for, sorry, I thought it might be you” and I couldn’t hear his response before he scoffed and drove away. I’m a 30 year old, little blonde woman, I’m not intimidating in the slightest. There was no reason for him to he so rude. He acted as if I was completely inconveniencing him. I just had a simple question about a package and wanted to get more information because I was having a hard time tracking down its whereabouts on the app. It costs $0 to be a nice person. I will never understand this kind of behavior from anyone, especially to a stranger that hasn’t done anything to you. Never caught his name but we live in the Williamsville area near the Sheridan Dr. Wegmans. Needless to say, I prefer my normal FedEx driver that blasts the Latin music! That man’s never in a bad mood and fills the neighborhood with music instead of negativity.
-
August 2023 by M.L.
Delivery driver almost as bad as Amazon drivers. Delivers a heavy package to the neighbors front door, not MY door, which is out back, with a clear number on the door matching, what do you know, the shipping address! Don't worry driver, as a person with a spinal disability, I'll finish delivering the package for you dragging it to my door, you know the correct address.
-
July 2023 by Paula Bridgeforth
Thank God , he was a regular for our building. Its was safely left at my apartment door. Had a neighbor pick it up for me. With so much thief going on with shipments, I was thankful he knew the building well enough to "NOT" leave in the mail room ares.
-
July 2023 by Mark L.
Delivery driver almost as bad as Amazon drivers. Delivers a heavy package to the neighbors front door, not MY door, which is out back, with a clear number on the door matching, what do you know, the shipping address! Don't worry driver, as a person with a spinal disability, I'll finish delivering the package for you dragging it to my door, you know the correct address.
-
July 2023 by Jennifer Migliore
UPDATE: The driver came to my door and talked to my fiancé while I was not home and apologized for the incident. He was very sincere and made it sound like it was a busy/bad day. Happens to the best of us and I appreciate him making it right. Kindness goes a long way!I normally do not have a problem with FedEx at all. This is a review based on a particular delivery driver. I missed a package earlier this morning that I had to sign for (my wedding band, so an important package to me) which is fine, I wasn’t home, my fault. A few hours later, I see the FedEx truck pull back up to my house. I immediately grab my “missed you” notice they left earlier thinking they were attempting to deliver it again. I open the door as he is dropping a different package at my doorstep. There is no way he did not see me at this point, I was right in front of him. He turns around and starts jogging back to the truck as I am chasing behind him saying “excuse me, excuse me sir” to no response. I just assumed he had ear buds in (he did not). He starts to drive away as I’m waving my hands to which he slams on the breaks turns, sharply to me and yells aggressively…”WHAT?! I’m on a run!” Taken aback I just lifted the notice and said “I missed a package earlier and was wondering if you were the driver that had it”. He then snaps back, “it’s that one!”, pointing to my front door. I said “no it’s not, I was waiting for another one I have to sign for, sorry, I thought it might be you” and I couldn’t hear his response before he scoffed and drove away. I’m a 30 year old, little blonde woman, I’m not intimidating in the slightest. There was no reason for him to he so rude. He acted as if I was completely inconveniencing him. I just had a simple question about a package and wanted to get more information because I was having a hard time tracking down its whereabouts on the app. It costs $0 to be a nice person. I will never understand this kind of behavior from anyone, especially to a stranger that hasn’t done anything to you. Never caught his name but we live in the Williamsville area near the Sheridan Dr. Wegmans. Needless to say, I prefer my normal FedEx driver that blasts the Latin music! That man’s never in a bad mood and fills the neighborhood with music instead of negativity.
-
June 2023 by Lasha Takalandze
Today I had to return some packages to Fedex and the guy who was there he was terribly rood and I was upset. He wanted just to end the working hours and did not care about customers. He was very disrespectful!
-
June 2023 by George T.
It was terrible experience. Today I had to return packages and guy who worked there he was so disrespectful and terrible. He did not care about customers.
-
May 2023 by Ben Ron
Customer Not Available or Business ClosedRecommended action: Delivery will be re-attempted the next business day...... Company of liars ! no one came!!!!
