-
February 2024 by Rachele Branson
The spa was clean and all the staff seemed very nice. I signed up for a 80 min massage. It was just OK and only lasted 70 min.The massage started at 11:40 ( my appt was 11:30) and at 12:50 the therapist said ok we are done. I have had many massages at different places and they all start the time at the time the massage starts.The massage therapist also did a lot of the massage through on top of the blanket and not on my skin. Don’t get me wrong as there was massage on my skin but needed to be more and less through blanket.Also for 80 min there should be massage on my scalp and my temples.It just was a very weird massage but I still enjoyed having one
-
September 2023 by Sharon L
What a find! I was looking for a spa to surprise my daughter on her 30th Birthday. St. Elmos was the perfect spa! The entire staff was was so professional, personable and made our day so memorable! I can't express in words how grateful I was that they went above and beyond to make her day special. Kevin (#2) is SO personable and provided all kinds of area recommendations while answering all my questions, being from out of state. The facial that Allie did was the best one I've ever had, my skin never felt or looked so good. Her facial massage techniques from scalp to fingers was as relaxing as the massage not to mention all the processes of the BioElements custom blend facial we had!I had noticeable improvements immediately on my concerns that she concentrated on. Mikayla and Julie provided professional pedicures and manicures with soothing masks on both. Finally, the owner Julie, who personally takes so much pride in her spa, goes out of her way to make you feel special. She made sure we had space for our mimosas and charcuterie tray for the day. Also, that our timing was in sync with all of our services. We both experienced the Grand Retreat package and she was correct that I'll never go back to 6o min massage when you can have 80 glorious minutes of total relaxation with Kevin (#1)! He gives professional, relaxing and the best massage! The spa is very clean, relaxing and all around a great place. I would highly recommend if you are in this area. Even though it is a 2 hr drive for me, I can't wait to schedule more visits!
-
August 2023 by Erica Hoover
(Update)- That is not what happened. You spoke with my friend. According to her the woman at the desk stated “You can venmo her or get her lunch.” As for one human error- that is unfortunately one of three incidences. It is unprofessional to run someone’s card without their verification. You charged me for services I did not know I was being charged for. It is your employees responsibility to verify with the customer of what they are paying for. I signed for the heavenly escape package. You tacked on the additional massage without my knowledge or consent. I am sorry that your employees struggle to run your front desk effectively. I hope you are able to train them properly to avoid similar situations in the future. I will contact you for the receipts- one with my signature and one without.Great massages and facials. The front desk staff needs additional training. They are disorganized. They incessantly reminded us of our appointment, yet they botched payment. My friend and I explicitly asked to split payment, but they failed to do that. I have a charge on my acct that I did not verify. It would have been a great experience, if it wasn’t for the front desk.
-
August 2023 by Karen Killeen
The staff were really nice and the place is cute, but unfortunately the nail polish started chipping after day 2 and I was told it would last the bones of a week
-
August 2023 by Jeremy Levine
I have been several times and always leave feeling more relaxed and refreshed than when I got there. Highly recommend St Elmo spa!!!
-
July 2023 by Annmarie Cobb
I had a back facial, facial, blow dry and manicure. The facials and blow dry were okay but the manicure was awful. She did one coat of polish, missed many spots and one day later, nails are peeling. Don’t waste your money.
-
July 2023 by Callie Kim
Claire gave me the best shellac manicure I’ve ever had. She was quick, efficient, and it was perfect.
-
June 2023 by Alyssa Peru
I got a body treatment done by Allie here, and it was the most relaxing and comfortable experience! The spa was clean and staff was very friendly and enjoyable!
-
June 2023 by R. Ivory
My sister and I went for massages and reflexology sessions. The technician's shorted us on time, thinking we weren't paying attention and that we were ignorant of how spa services are provided. The receptionist listened to our concerns and adjusted our fee accordingly. However, we felt disrespected as though they would have rather not performed the service at all. If the masseaus would rather not provide services during the off season then the facility should not book appointments during that time. The two stars are for the cleanliness of the facility and the professional manner of the receptionist.
-
April 2023 by Cheryl Harris
This was a wonderful massage experience! Julie and her team were amazing. My husband and I both had massages. Kevin and Sara had incredible technique. The rest of the facilities were beautiful. Wish we’d had time for more treatments! I’d highly recommend!
-
April 2023 by Jay HoL
Just got a couples massage here. Amazing. Will 100% be going back. Highly recommend.
-
April 2023 by Ashton Bird
Issues with rescheduling an appointment. Instead of working with the client ( mother of 3, full time employed, medical issues) to reschedule, the money that was paid for the appointment was kept, and the client never received any service. Awful customer service.
-
March 2023 by Robert Cochrane
This was an excellent experience. I highly recommend St. Elmo’s Spa.I booked a pedicure for my Mothers 80th birthday. She had some concerns and Julie was absolutely wonderful addressing them with grace and dignity.Samantha was also wonderful, she made my Mother feel comfortable and it was a great experience.Words fall short to express how grateful I am to Julie and Sam for today.
-
December 2022 by Brenna Nelson
Great place for manicures and pedicures. They have a beautiful new salon as well! The staff is very friendly and accommodating.
-
October 2022 by Jessica P.
Such a lovely experience--from the services (I had a manicure, pedicure, massage and facial), to the wonderfully-friendly staff, St. Elmo Spa is definitely recommended! I made a day trip of it and enjoyed the area, exploring the Institution and lake.
