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August 2024 by Christopher Calderon
Love the quality and style of the clothing. The staff has always been attentive.
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July 2024 by Yixia S
The staff at this location were very unprofessional and lacked training. I asked to hold an item and was told I could hold it for a max of 2 hours, which I did. When I put my name down on the post-it, an older woman staff walked by and saw I was holding an item and audibly said “ugh”. I then came back to the store 45 min later and was told the item that I had held was already given to someone else and if they didn’t want it then I could have it back. I asked why the item had been given away and was provided a bunch of excuses. The other customer ended up wanting the item, and I lost the last item in that size. They told me I would have to call a different location to get another one shipped to me, which ended up costing an additional $15 for shipping (with additional tax from that location).
If staff can’t hold items for their customers, then that should be stated upfront. The staff also had a poor attitude the whole time and were not apologetic about the situation at all, even putting down the other customers involved.
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June 2024 by Adati Tarfa
Love Sandro! Excellent quality and vibrant summer colors.
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June 2022 by L. G.
great customer service. a bit small but still have a nice selection
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February 2021 by Alechka
Very welcoming staff. The boutique is small, but nevertheless has a good selection of women’s styles. Also there’s a corner with men’s apparel. I wish Sandro opened more boutiques throughout New England.
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November 2019 by Soojung Kim
Favorite shop with great sales
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November 2019 by Susanne Kernan
A bit of Paris at Woodbury Commons, the clothes are great and the staff is excellent - helpful, knowledgeable and efficient.
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November 2017 by Katherine T
Went to the store for the first time. So excited as I am a big fan of the brand. I was disappointed because the staff in the store were not being helpful. They did not greet to the customers or offered their assistance. They were only chatting with each other for the whole time. Poor service
