NAPA Auto Parts has been a trusted name in auto parts distribution for over a century, with more than 6,000 stores and 18,000 service centers across the country. Located in the greater Central Square, NY area, NAPA Auto Parts is well-known for connecting automotive technicians, mechanics, and everyday drivers with quality parts, tools, and car care products. Customers appreciate the knowledgeable staff and the wide availability of items, although some reviews mention that prices may be higher than non-specialty stores. However, recent reviews highlight mixed experiences with customer service. A customer initially had a negative encounter with a rude employee but later praised the store manager, Ed, for his exceptional response and efforts to rectify the situation. Ed's dedication to customer satisfaction has been recognized as vital to the store's success. Another customer also noted the helpfulness of other staff members. While some experiences deter customers from returning, the overall commitment to service and quality parts keeps many returning. NAPA Auto Parts also offers a Ship-to-Home option and a rewards program to enhance customer experience. Despite some criticisms, the staff's knowledge and the well-stocked inventory remain key strengths of the business.
Had the exact battery I needed for my lawn tractor at a reasonable price.
January 2025
As a specialty store they are knowledgeable and friendly. The item I needed was available. Only reason for the 4 stars is they are expensive for stuff you can buy in a non specialty store.
August 2024
Great team. They help get the right parts and fair prices
