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July 2024 by Joane Minic
If Frank’s doesn’t carry what your looking for no one does.
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July 2024 by Philipe Coicou
Great selection and parking! I selected something I had not tasted in a while!!
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June 2024 by room 424
I previously purchased two bottles of 2005 Carruades de Lafite and Château Lafite Rothschild from W H Frank Wine & Liquor, and both were in excellent condition. However, my recent purchase of a 2005 Château Cheval Blanc was a disappointment. The wine's cork was entirely covered in mold.
When I brought this issue to their attention, their response was completely unsatisfactory. They refused to take any responsibility, claiming that once the wine leaves their store, they are not accountable for its condition. Moreover, they unfairly blamed me, suggesting that I either did not store the wine properly or might have swapped it with another bottle. I have a wine fridge and take great care in storing my wines, so their accusations were baseless and offensive.
To add to my confusion, I noticed there was plastic on the cork and two caps on the bottle. Their explanation was that the wine comes like this from the manufacturer. It later became clear that this was likely to hide the fact that the cork was already compromised and protruding. I trusted them and was deeply disappointed by their lack of transparency.
I have included images of the moldy cork and the unusual bottle packaging. This experience has been extremely frustrating, and their lack of customer service and accountability is unacceptable. I would caution others against purchasing from this store due to their poor handling of legitimate customer concerns.
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May 2024 by Mark Kennedy
Great store, great values
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April 2024 by Heather R
Great wine selection, prices and lovely staff!
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March 2024 by Phil Ryan
Good selection of liquor but need to lose the political nonsense they had by the register. I won’t be going back. Plenty of other places sell liquor at better prices without telling you to vote for a deranged billionaire.
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February 2024 by Kim Bergendorff
Great selection good prices, accomodating
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December 2023 by Sidney Castiblanco
I have nothing but great things to say about the staff, they are wonderful and know what they are doing. Unfortunately business and politics should not be mix. Sharing and placing politicians who don't deserve to be in office, should not be place, or display anywhere in the store. I hate to say it, but I will never visit Franks again. ?
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November 2023 by Sandra Hickey
The prices are excellent and the staff are friendly and very helpful!!
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August 2023 by jose flores
Good costume service and good price
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July 2023 by Kevin Merkel
Have been going here for years. The staff are amazing, knowledgeable and personable. I've suggested them to Many friends looking for a great experience and selection.
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April 2023 by Renaica Harris
The hours are a bit off but they have anything you may be looking for
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December 2022 by M&M
The best liquor store ?????
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May 2022 by Robert S.
Love Frank people are always there to help Give you advice on a new wine that just came in
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April 2022 by Sophia Gavriel
Always have my red wine and great unbeatable prices. Friendly atmosphere.
