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April 2024 by A R
Guys working there are great..
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August 2023 by Pablo Porras sr
Great service! Highly recommend
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June 2023 by jose alban
Was happy with the rental experience. I will rent again. Easy drop off
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September 2022 by Anthony D
Horrible experience I was informed I would be getting the rental truck back after it was fixed so I left some of my belongings in there and they gave the truck to someone else and threw out my things. Manager had absolutely nothing to say when I told him he’s useless should be fired. He can’t even speak to a customer when there’s a problem
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December 2021 by Kevin Galloway
Awesome! Job!
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November 2021 by Joel Fitzer
All good.
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September 2021 by H.N. S.
People were nice and helpful. However, prior truck cleaning left a lot to be desired. I went to put rental agreement in glove box and found USED dental floss, uneaten food, candy wrappers and about 4 or 5 previous rental agreements. Doesn't look like anyone ever checks trucks COMPLETELY!! Disgusting!!!!
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August 2021 by Evan Castelli
Baking in the sun waiting for them to take the other trucks out of my way. They took the one I dropped off inside for service before getting me out of here. Rude.
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May 2021 by IA AI
I rent a lot. Best place to get a rental truck. The staff is super friendly, helpful, and professional. Trucks are clean and safety measures are practiced. I've used serval size trucks and never had an issue. Strong recommend!
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April 2021 by Melo J
Very impressed with the customer service
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March 2021 by Dr. Manhattan
Good service. My work vehicle is always in good condition because of penske.
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February 2021 by Howard Smaller
People were nice and helpful. However, prior truck cleaning left a lot to be desired. I went to put rental agreement in glove box and found USED dental floss, uneaten food, candy wrappers and about 4 or 5 previous rental agreements. Doesn't look like anyone ever checks trucks COMPLETELY!! Disgusting!!!!
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August 2020 by Ellen D.
Called day before to confirm reservation. Show up and see no yellow beacon "Penske" truck in the lot - oh well, maybe it's around back. Now I'm inside the the agent location assigned where I spend 10 minutes meandering around trying to find anyone who worked there. Finally I found an employee (who was short of apologetic but visibly frustrated) and exclaimed "they do this to me all the time" before logging into his software to see my empty, unassigned reservation. 90 minutes of unanswered phone calls and messages taken by a presumed administrative aide at the West Babylon location until I finally got a rental associate. Generic corporate verbal de-escalation techniques were sent my way but landed flat - I have movers sitting on my couch at home waiting for this truck and no assistance was offered aside a small reduction in the mileage charge (too bad I'm going 10 miles total, for a grand total of ~$8 in mileage before discount). Awful customer service. Second time this has happened with Penske this calendar year. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third.
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November 2019 by Frank Baez
They need to closed this location or have better customer service they never have what do ask for it dont matter if you do a reservation when is time to do a pick up o its no ready or another *Bs*
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November 2019 by Andrii Lagovskyi
Cool place.
