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November 2024 by William R.
I was shopping for a new vacuum at a Walmart store at 161 Centereach mall Centereach Ny 11720. (November 7th Around 3:30) I Scanned the barcode on the shelf under the display of the vacuum,(as we are in the digital world now) it shows 198.00 at this store on my phone. You scan the box it shows 299.00. ( Big difference) So I spoke to an associate and she got me a manager. I spoke to the manager and she said she can't do anything for me. I then asked for someone higher, she came back to me and said they said same thing. (This was a Coach I didn't get his name either) I then asked to see him in person to explain that half of the vacuum aisle was not only miss labeled as in wrong vacuum display, but all the price tags on shelves were incorrect and miss leading. I asked if I could get the vacuum for 198.00 due to the stores error of vacuum they don't even carry anymore on shelf. (Showing specs of old vacuum with new vacuum displayed on top of it. No other label for the new vacuum) He said he couldn't discount or give me that price at all. Was very rude and did not care about my concerns. (Said that's not his problem but who ever sets up the displays) I advised them I will speaking to corporate, and that is considered false advertisement. I feel very disgusted with Walmart and will not be getting my business. I have plenty of other places I can shop ;Amazon, target, Best Buy etc). Is this a in-store scam, bad management/ laziness, are they understaffed? Who knows...but they need a new management. If the management is horrible what does that say about the workers? Are they being treated fairly? I think this store needs Human Resources to do an investigation. I've had other experiences there but got them resolved. Example: (Price matching to Walmart.com is ok by some managers but not others of the same store) Wouldn't you think the store would have the policy not the managers themselves. How does this sound? Ok I will come back on Tuesday when sue will price match it for me
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November 2024 by Laurie G.
I made an appointment for an oil change. I received an email and a text an hour before my appointment. I arrived 15 minutes early and pulled into the lane to wait. There were two employees in and out of the two cars they were in the shop. About 10 minutes after my appointment time the guys pull the cars out and one of them comes to my window to tell me they weren't going to be able to complete my oil change that day and I could try to call another location. When I asked why they said they were behind on the customers with tire appointments and they need to do those. As if this wasn't a bad enough experience, the next day I receive an email asking me if I want to reschedule since I missed MY appointment. How dare you blame this on me? I don't know the real reason behind everything that happened but I know that it seems like they didn't want to stay late even though they were behind and then blamed it on the customer for not showing up to the appointment. It is not a good look for Walmart or this location. Go to the East Setauket location, they saved me that day by getting me in for an oil change!
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August 2024 by Vincent L.
Friday 08/23/34 . I would give it zero stars if I could . 15 minutes by the vitamin isle, and no one shows up . While asking 4 oblivious employees loading and unloading in the same isle , I still couldn't get my.item. after going to the TV section. , a woman had asked another Oblivious employee if should could get a simple.brake light bulb so she could her car , Like.my case , oh , I don't have the Key , The woman had stated she had been in the car part section over 20 minutes , From herein , me and my wife will only patron the Setauket store . Centereach Walmart is disgusting and simply impossible to shop at , and EVRY employees are rude and unapproachable!!
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August 2024 by Jayne R.
Everytime I go something is dented, opened or taped. I do online because I don't have time to shop. The manager calls me because I complain BUT HER WORDS MEAN NOTHING! The manager apologizes all the time and says " IT WONT HAPPEN AGAIN" WELL IT DID . I know, why keep going to the same Walmart, I tried others it's the same exact thing... I just wish they would hire better employees and management that stick to their words and doesn't let this happen anymore because it's not right for the people like myself that can't shop and have to do it online to just pick it up and go. My suggestion is if you're going to do this online and pick it up from Walmart check it in the parking lot so you don't go home with the same exact things that I do. If I had time to check it I had time to go shopping for myself.
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May 2024 by Joanne H.
Although Walmart doesn't have everything that I ordered, they are fast when you need stuff delivered. Why can't I purchase fresh produce? Is it me, the app or something else?
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July 2023 by Beth S.
I am shocked and appalled at how I was treated during my most recent shopping experience. I shopped then scanned my items myself while the " standee/watcher" looked over my shoulder. The scanning area was dirty and wet so I mentioned this to the employee who cleaned it off for me. I think these areas should be cleaned after every transaction. This would be healthier, safer, and lead to a better appearance. I finished my transaction and proceeded to leave the store. The lobby doors opened and that's when some random person wearing a black sweatshirt stops me and asks for a receipt. I replied with " do you even work here?" There was no Walmart uniform, no badge, no security clothing, nothing; just a random person asking me for my receipt. He then said "oh, " and pulled out a Walmart badge. I placed my receipt and my sixteen cents change in one of my shopping bags so I needed to dig through my stuff to locate the receipt. I located it and then this random person starts going through my bags. "They" are now pulling out random items. As a licensed New York State security guard, this is not how one should go about conducting business. One does not handle an interaction the way this person did. They should not be sticking their hands in my bags due to danger. What if I purchased something sharp and this individual got hurt? I'd be held responsible. And why are you questioning certain items? He pulled an item out, looked at me, and I said " $ 6.78, about 5th from the bottom of the receipt. " I don't know what they were trying to accomplish here but this did not make for a favorable shopping experience. I recommend implementing a training system where so called employees know how to interact with customers. They need to follow a strict protocol of introducing themselves, wearing the appropriate attire, and informing customers as to what will happen. I called corporate several times and have yet to receive a follow-up call from anyone in the Centereach location. I was told that the cameras were going to be checked and someone would reach out to me, this happened on Sunday and it is now Friday. If management is not concerned then obviously their employees are going to follow suit. If they were that concerned, they wouldn't have customers acting like employees and ringing up their own items. I spent almost $100 and will not be stopped like one of your criminals. I will be taking this matter to the next level!
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December 2022 by ThunderOPlayZ ..
Don't get me wrong I love Walmart especially this one in Centereach, they sell some good Latin grocery's. But there payments transactions are a bit sketchy. A few months ago my mother went to buy some groceries and when paying with her card it got declined. She tried again and then it went through. But when she checked her bank it doubled her total. Apparently, the first transaction did go through but for some reason it said it didn't. She asked for a refund but all the Walmart did was ban her from using her card there. Now last week as I was shopping for Christmas bags and wrapping paper. Total was $7.68 but when I checked my bank account it said I payed a full $9. The self check out machine said my total was 7 but my account said I paid more then that. This Walmart is good but my advice would to not use credit or debit. Pay with cash. And maybe stay away from the self checkout machines
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September 2022 by Julia R.
I have to say, I'm quite appalled with the return policies here. We purchased printer ink for our printer at home 2 weeks ago, and the associate apparently had given us the wrong one. Well, printer runs out of ink this morning so I go to change the cartridges and realize they are not the right ones. So after work I go to the store and they can't take it back because it was open. Uh, how do you think we realized the cartridges weren't correct? Your sales associate gave us the wrong one, and we did ask for cartridges for the make and model of the printer in question. But without a receipt because it's open they can't do anything. All I kept hearing was I'm sorry, maybe if you find the receipt (and let's be real, how many people hold onto a receipt after a couple of weeks) and speak to a manager they MIGHT be able to give you a store credit. You spent $64 on this, that's a lot of money. Well no f-ing sh!t that's a lot of money, and it's a lot of money going in the trash because I can't even exchange it. So thanks for absolutely nothing Walmart. My hard earned money is going in the trash.
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June 2022 by Ashley M.
I went in to pick up an online order and the woman told me that they were understaffed and that the order probably wouldn't be ready at the pick up time I was given online. All the employees had a bad attitude and we're nasty, it wasn't just their verbal responses it was their nonverbal responses. It seems like none of them wanted to be there. Most of the items that I ordered online they did not even have in store. Their online store does not match up with their in-store items. I will never use this place again
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May 2022 by Michelle F.
I was driving through Walmart parking lot when I got a screw in my tire. I went into Walmart's automotive dept to have it fixed. They said they couldn't fix it because it was on the sidewall of the tire...it was not. Then they said I needed a new tire but they couldn't help me because I didn't have an appointment. So I was stuck with a tire loosing air and trying to find someone to help me. I found a tire repair place in Selden and they fixed it with no problem. Thanks for nothing Walmart.
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April 2022 by Arly J.
They have terrible customer service and when you try to call the store it just rings or they answer AND HANG UP TERRIBLE STORE AND SERVICE if I could give a 0 star I would
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April 2022 by Phil Schratwieser
Going on half an hour waiting for the doctor.
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March 2022 by Anthony M.
Poor management doesn't she their elders right makes them stand out in the cold isles are trash overstock and prices are on Ziplock days Going to the sport in section the paddles fell right on me and almost hit a kid
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February 2022 by Stephanie V.
Not only are there never any live cashiers at this Walmart, today I tried to arrange an order for pickup which failed also. My daughter ran over on her lunch break to get my items promised at 12:11. At 12:25 after she left the spot they were ready. She goes back after school at 3 pm and we can't check in to curbside pickup so I call. The employee on the phone has no record of my order despite me having three emails from them saying it's ready. No manager available to talk to and now they want my daughter to come into the store. For what reason, she has the same email I do! No one wants to wait on a 30 person deep self checkout line because they won't hire employees. Store manager is off today and no one else will pick up the phone. When I cancelled the order it sent me confirmation so clearly my order was in the system. Spend a few more dollars go to Target.
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October 2021 by Grace N.
The auto motive section of the Walmart at 161 Centereach Mall Centereach, NY 11720 United States, saved my car. There was a problem with my oil filter cap and it would not come off. Mike and Edwin and some of the other automotive team helped fixed it and saved me so much. They really cared for me as an individual and got a difficult job done. Mike was determined to help and they fixed the problem. They were also very friendly during this whole experience.
