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October 2022 by Katie Burchuladze
went there to ask question about earring i had with me ( what stones it has) i was after work , wearing sweat pants and shirt, i guess my outfit wasn’t typical for this neighborhood, so the consultant look at me from toe to head and even didn’t let me ask my question interrupted me with phrase, , i am busy” it wasn’t said the way usually store workers say with smile or regret face, i felt myself very embarrassed, i give you two stars for bad service, store itself is beautiful though
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June 2022 by Ken
Was very pleased with the service. I came in with a mid-priced watch and was told that it did look like it could be repaired. One of the clerks then had it double-checked to make sure it would be foolish to repair. While in the discussion, the owner came by and assured me I would be wasting my $$.Now in this day and age of goniffs isn't it wonderful that someone tells you point blank not to waste your money?I would go back again for my needs.Would give it another star if they could have been able to inexpensively repair the watch, but that is life!!!
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March 2022 by Evan James
Chilul Hashem. Staff is snobby and disingenuous. Was treated horribly here after coming in to repair a ring and had my jewelry mocked and thrown back at me. Jewish business should really do better.
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December 2021 by Fabio Sanchez
I had the pleasure of finding this place just to replace batteries on my watches. Than to find out they also take gold/silver coins. They also do jewelry to your licking, outstanding service. So don't look further, come to LIGoldMine, they know how to treat a customer.
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September 2021 by Moshe
Beautiful selection of jewelry and quality!Very nice staff!
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January 2021 by Josh Justic (Starbuck888)
I purchased new jewelry for my wife. Very helpful and attentive sales staff. Great price too on my item. While I was waiting, I also had my watch battery replaced, no issues, just a perfect experience.
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December 2020 by Chavi Foster
Best experience working with Goldmine! Gave us a great price on a beautiful piece. Excellent customer service and a pleasure to work with!
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August 2020 by Josh Justic
I purchased new jewelry for my wife. Very helpful and attentive sales staff. Great price too on my item. While I was waiting, I also had my watch battery replaced, no issues, just a perfect experience.
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August 2020 by B Czeladnicki
I brought my son’s less than a year old G-Shock into Goldmine Jewelry to have the battery replaced. While my son was waiting, the owner Chaim attempted to open the back of the watch but was unable to do so.Chaim is not a watch repairman and was unaware that G-Shock watches require more nuanced service to maintain the watches pressurized water resistance. My son told him that the watch would be picked up later in the week and there was no rush. When the watch was returned to us, Shimon the watch repair man replaced the battery but did not use silicone lube when aligning the case gasket, causing the watch to fog up due to the loss of water resistance. I brought the watch back and explained that the water resistance was ruined because they did not properly reseal the watch. A few days later Miriam, the owner as well, told me that they have to break the gasket in order to replace the battery. She said that they don’t repair gaskets and told me they are not responsible for the water resistance damage. That is not true. The battery can be replaced without damaging the gasket and it is worrisome that a “professional” Jewelry store owner would say such a thing. When I asked for a repair or a replacement of the watch, Chaim told me that it was my problem and that I should send it back to Amazon. He also told me I was making a big deal over a $100 watch. $100 dollars is a lot of money for me, it was a present for my son’s good grades and I felt belittled that my $100 watch was a pittance in his eyes to make a fuss over. I felt belittled. He called me a liar about the age of the watch and didn’t apologize after producing the receipt that shows the watch is less than a year old. Shimon the watchmaker wrote on the note that the gasket was broken and needed to be replaced, then when spoken to by phone, he said that he isn’t sure if the gasket was broken and that he did not lube the gasket with silicone, as is standard procedure, nor test the watch for water resistance after replacing the battery. The watch is less than a year old and Goldmine Jewelry did not own up to their faulty service. Do not use Goldmine Jewelry for replacing batteries on pressurized water resistant watches, they will not do the proper procedure to assure that water resistance is maintained when changing the battery. In addition, the customer service provided by Chaim and Miriam was rude, unapologetic, fallacious and contentious. I was very irate and used strong language out of frustration due to the dismissive, belittling and defensive responses from the owners.
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August 2020 by Dena Frucht
Always great to deal with Great service and great selection and price Especially love their watch repair man So honest and talented
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July 2020 by Natasha S.
I just wanted to say that the service level at Goldmine is beyond outstanding. The store has been in business for a long time, which is already a sign of solid business practices and customer service. They always put the customer first and do whatever they can to make them happy and satisfied with their purchases. Their staff is also fantastic, so friendly and helpful. I have bought pieces at this store for many years and their service level has always been consistent, not to mention their large pricing range and variety of products. They have always been my first choice for when I am in the market for jewelry.
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July 2020 by B C.
I brought my son's less than a year old G-Shock into Goldmine Jewelry to have the battery replaced. While my son was waiting, the owner Chaim attempted to open the back of the watch but was unable to do so.Chaim is not a watch repairman and was unaware that G-Shock watches require more nuanced service to maintain the watches pressurized water resistance. My son told him that the watch would be picked up later in the week and there was no rush. When the watch was returned to us, Shimon the watch repair man replaced the battery but did not use silicone lube when aligning the case gasket, causing the watch to fog up due to the loss of water resistance. I brought the watch back and explained that the water resistance was ruined because they did not properly reseal the watch. A few days later Miriam, the owner as well, told me that they have to break the gasket in order to replace the battery. She said that they don't repair gaskets and told me they are not responsible for the water resistance damage. That is not true. The battery can be replaced without damaging the gasket and it is worrisome that a "professional" Jewelry store owner would say such a thing. When I asked for a repair or a replacement of the watch, Chaim told me that it was my problem and that I should send it back to Amazon. He also told me I was making a big deal over a $100 watch. $100 dollars is a lot of money for me, it was a present for my son's good grades and I felt belittled that my $100 watch was a pittance in his eyes to make a fuss over. I felt belittled. He called me a liar about the age of the watch and didn't apologize after producing the receipt that shows the watch is less than a year old. Shimon the watchmaker wrote on the note that the gasket was broken and needed to be replaced, then when spoken to by phone, he said that he isn't sure if the gasket was broken and that he did not lube the gasket with silicone, as is standard procedure, nor test the watch for water resistance after replacing the battery. The watch is less than a year old and Goldmine Jewelry did not own up to their faulty service. Do not use Goldmine Jewelry for replacing batteries on pressurized water resistant watches, they will not do the proper procedure to assure that water resistance is maintained when changing the battery. In addition, the customer service provided by Chaim and Miriam was rude, unapologetic, fallacious and contentious. I was very irate and used strong language out of frustration due to the dismissive, belittling and defensive responses from the owners.
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June 2020 by Nanya Dov
Awesome service, great pricing!!
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January 2020 by Frie Shor
They have the most sublime jewelry, which are of the best quality, and price. In addition, owners are the kindest, generous, and most honest people out there!
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September 2019 by Carmi Schwartz
Attentive, patient with me the customer, offers good suggestions of what is available and what will meet my needs!
