6AM - 11PM
320 W Bridge St, Catskill6AM - 11PM
320 W Bridge St, Catskill“I ordered a cake about a month ago for pick up at Catskill Ny. I ordered a rainbow pullpart cupcake cake with my child's name on it for a happy 6th bday. I went in on 5/22 to pick it up. When I got there it was nothing I ordered. When asked they said that their spray machine was broken and he put sprinkles on it and they were all individual not a pull apart. I was beyond mad. They could have called and told me it was down and asked if there was something else I wanted but failed to do so. This was not the manager of the bakery but A younger guy. The manager came right out and said I dont know why when they have been told to always check that this happened. I then went up to customer service and spoke to Collen Corin. She not only took care of the problem ,she went into Newburg to pick up the cake for me that she personally placed a order for me. I needed the cake by 10am today and she had it there by 8. I can not tell you how happy I was. Collen I know for a fact has been with Catskill a very long time and I personally have seen her go over and beyond for customers and employees. She absolutely one of the best employees pc has going for them.”
6AM - 11PM
138 Ulster Ave, Saugerties“Visiting from the South, forgot NY doesn't provide plastic bags for groceries. They will charge you for brown paper bags, and .05 cents for plastic soda bottles!”
“I ordered a cake about a month ago for pick up at Catskill Ny. I ordered a rainbow pullpart cupcake cake with my child's name on it for a happy 6th bday. I went in on 5/22 to pick it up. When I got there it was nothing I ordered. When asked they said that their spray machine was broken and he put sprinkles on it and they were all individual not a pull apart. I was beyond mad. They could have called and told me it was down and asked if there was something else I wanted but failed to do so. This was not the manager of the bakery but A younger guy. The manager came right out and said I dont know why when they have been told to always check that this happened. I then went up to customer service and spoke to Collen Corin. She not only took care of the problem ,she went into Newburg to pick up the cake for me that she personally placed a order for me. I needed the cake by 10am today and she had it there by 8. I can not tell you how happy I was. Collen I know for a fact has been with Catskill a very long time and I personally have seen her go over and beyond for customers and employees. She absolutely one of the best employees pc has going for them.”