June 2020 by Trish Hughes-Manzo
I telephoned a couple of weeks ago (approx June 10, 2020) to make an appointment with a trusted hairdresser at this shop- and still think she is a wonderful hairdresser. While on the phone with the owner I asked if there would be an increase - I was told it would be $60.00- ouch, a wee bit much for a simply wash, trim, style blow dry, but, I digress and it is the changing times after all. well, after my cut (which is fabulous) I went to pay at the register and the owner (not using her name) told me it was $85.00 - I was perplexed and thought, hmm, she had to have said $65.00, NOT $85.00 and with the blow dryers and chatter along with the plastic shield (due to COVID) I really thought I misheard - guess what??? she handed my Chase card back with the receipt and said I needn't sign, and totally ran off as if she realized by the look on my face that I was dismayed.... SHE CHARGED ME $85.00 - I did not say anything at this moment, and for this I take responsibility... Then my hairdresser was looking for time in the scheduling book to prepare my hair for my son's upcoming wedding. Being that I was still in SHOCK holding an $85.00 dollar receipt I questioned the pricing.. IT IS $175.00 - $200.00 for a hair arrangement style.. YIKES, YIKES, yes, you read it correct... $175.00 - $200.00. I went outside (still with fabulous new hair cut :-) )) ... to wait on a friend I recommend meet with my hairdresser and make an appointment - when my friend arrived she noticed blue or black inky dye on the back of my white summer sweater... Apparently, the owner of Salon 782 purchased some type of disposal bio degradable dressing gowns to wear while getting your hair cut... and, not ONLY did it begin to disintegrate while my hair was being cut (it was like crepe type paper over a thin layer plastic garb) this dye substance destroyed the back of white summer sweater (picture to be attached).. AND, when I went back into the shop to ask if they knew this dye would be able to be washed out? To my surprise, because the owner had been congenial (HA, NOT) up to this point, the owner told me to go home and wash it out- and you may not be surprised to read this, she told me not to come back to her shop.. Insult to injury in that she thought I would return to a shop that for all intents and purposes may have well have stolen my money. SHE, the owner had the professional opportunity to say to me as I entered the shop "I realize I told you over the phone it was now $60.00 for the hair cut, but, now that you are here and your hair is very long it will now be $85.00 - this is the wiser, professional behavior, this would have allowed me to make an INFORMED DECISION as to whether or not I wanted to or EVEN could meet this financial decision with my money- instead, she chose to not inform me about the financial increase, and STEAL an additional $25.00 dollars from my person, without my permission and DESTROY my white summer sweater with whatever substance the dressing gowns she purchased are made of... I know I have the ability to call Chase and dispute the charge, after all, at no time, no conversation commenced for the payment to go up from $60.00 (WHICH THIS PRICE, ALONG WITH A NOTE OF APOLOGY TO CUSTOMERS FOR THE SLIGHT INCREASE RATE ARE POSTED IN HER SHOP.. ))))) TO $85.00 - without my knowledge or consent... she told me not to ever come or call her shop- which I had no intention of ever returning to spend my earned salary there anyway. Hmm - the situation now IS this - if the dye that has destroyed my sweater is not able to be removed with a wash- then, pray then- what shall I do....???
