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October 2024 by Susan M
Got into my car and it wouldn’t start. Tons of odd messages on the dashboard. Called AAA who sent Putnam Collision Center. This has to be one the BEST customer service experiences I have ever had. They arrived within 20 mins of me putting in a call to AAA. I was greeted by a young man who was personable, friendly and professional. He was polite, explained everything to me about what he was going to check and what would happen depending on the outcome of the diagnostics. He informed me that the battery (original, 6 yrs old) in my car was indeed dead and not holding a charge. I agreed to purchase a new battery that he had brought with him. He removed the old battery and put it in the new one. Again, all while he is doing this he is talking to me and explaining everything. He was done in 10-15 mins. He explained what I should expect with the dashboard readings and my radio by replacing the battery until the computer resets itself. And everything he said happened. This young man deserves a HUGE raise and I hope he is VALUED for his work ethic . He was wonderful. A nice surprise given the disappointing experiences of Customer Service today. I highly recommend this company. Hoping all of their employees are like this one. He is a gem!!!
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June 2024 by Robert Greco
Great bunch of guys. Honest as the day is long. Always helpful, no matter what
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March 2024 by Longtao Han
I didn't go there, but I received great service and help from their technician Michael through AAA battery emergency service. He helped us jump start our BMW x45e. Right when he was about to leave, we thought our engine wouldn't start again and spent him 15min more in a rainy day. Even though he had other requests to attend, he nicely helped us to figure out the issue. Turns out the gas engine will stop regardless, if the battery is charged enough (can start with electric). I really appreciate your patience and sorry to bother you for a long time!
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March 2024 by L.J. La Luna
Great staff and great work!
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November 2023 by Kristel Pietaraszka
Lou and all his co-workers are amazing. My first time in a accident, and I am ok, but my car was totaled. they came with a flat bed, and brought me and my car to the shop. Of course, the accident was on a Friday at 4:30pm. They all waited until my ride came at 6:00.Lou made the process very easy, and helped me out tremendously! The communication with them was on point. Highly recommend this shop. THANK YOU AGAIN!!!!
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July 2023 by Hans Bernier
Lou and the crew always take care of people. You also know you're getting the best work at the fairest rate possible. Cannot recommend their team enough.
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March 2023 by Steven Monsour
This place is awesome Lou is the best go to guy for the work to be done on my car every repair or work done was top notch and they do the best work in town. Awhile back when I was in my first ever car accident Lou gave me a quote to restore my car and it took me a while but the work was amazing and exceeded my expectations. I will and always will highly recommend this place. They have alot of work but they are the best work and top quality.The reason for the time it takes on certain repairs is quality of parts they always make sure the parts are top notch and that nothing is wrong to make sure that everything is done right. As always thank you Lou and all the other mechanics and workers I appreciate the time and effort for the work being done perfectlyServices: Electrical
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February 2023 by J W
Amazing service. Amazing work. Can't say enough. Fella named Lou there that is Amazing. Great service
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November 2022 by Kathryn Fiorillo
Excellent service
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November 2022 by Troi Travis
Great service
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February 2022 by Patty Sauber
Great service very quick in and out
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September 2021 by Bill Tobin
Putnam Collision is the best. Lou dies the auto body work which is outstanding. Also the owner Jason is one of the nicest guy I've met. They do body work and routine mechanical work. Highly recommend
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August 2021 by Why Pay More
Franchesco, a driver, decided it was appropriate to leave me, a young African American woman, stranded on the side of a busy highway because my ride was taking longer than expected. He returned almost 2.5 hours later after I called AAA again and was not remorseful whatsoever. I’d never recommend any company that employs people who treat other people like they are worthless. He even scratched my car when towing it
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March 2021 by Maria Cranston
Fair, no discrimination for being a woman. Lou keeps you posted on what's wrong and how much it will cost, without taking advantage. He prioritized and recommended but didn't force anything.
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February 2021 by Ian Fisher
I had my car nearly totaled, they restored everything with original manufacturer’s parts. Awesome company.
