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April 2024 by Matthew S.
I enjoy DJing as a hobby and decided to expand and take a shot at music production. I pretty much have no clue what I'm doing. I bought a Arturia Midi Keyboard and it is one of the best decisions I've made. I couldn't have done it with out Brandon who manages the keyboard and midi department at Guitar Center. Brandon made the process fun and inviting. I felt like I was learning how to produce music with someone who was engaging with the process and worked with me. Looking forward to going back after producing a few bangers to upgrade!
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April 2024 by Cristiano R.
Have been shopping here for 6 years and there are always new managers. Waited for 20 min for a simple return. returned a 3 day old speaker and was charged a restocking fee because it had fingerprints which got on it when i was putting it back in the box as it was never actually used. He tested it and everything was perfect. Said the box was open so that added on to the restocking fee. How is one supposed to use it and test without opening the box at least? i had the the pro coverage on it just in case as well. Horrible customer service. shout out to Chris and Patrick for the horrible customer service experience at this Guitar Center.
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March 2024 by Wired With Walsh
This is a great place to come for everything for the all-around rock kind of experience. They have everything from percussion to drums to bases electric guitars acoustic instruments including small instruments like mandolins and ukuleles, they have sound equipment microphones almost everything they used to have more music books but those I guess you can buy online now. Stephen is super friendly. My only drawback about this place is sometimes the wait at the line is long. They could probably use a few more staff members at all times but everyone here is great.
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February 2024 by Paula Seymour
Store associates are not very knowledgeable. However they will assist in special deals
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February 2024 by Kian
Does anyone answer the phone at this place?
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February 2024 by John G.
This is for Guitar Center Carle Place only!! I sent three emails regarding buying a guitar to Guitar Centers near me. Patrick at Carle Place responded in a couple of hours (on a holiday) so I went there. I got a response from another the next day and still waiting for the third....I traded an acoustic and got a fair and reasonable price. I took the Epiphone Les Paul home but found it had some sort of corrosion on the pickups. I took it back thinking I'd have to wait on Epiphone for a replacement, but Matt gave me a replacement on the spot! It's an hour drive to Carle Place when there are other stores closer to me but I'll be going there anytime I need something in the future. Plus there's free parking right by the door!! Thanks Patrick & Matt
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February 2024 by Indira Singh
Pat helped my son with his first electric guitar ?, thank you, Pat, for helping us
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February 2024 by Joe Antonio
Great parking, Great staff, very helpful and knowledgeable. Seems prices of products are a little high, but otherwise awesome place....
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February 2024 by DJ ZionLove
EXCELLENT!!!!!!
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February 2024 by Trask VanZant
Stellar staff who went above and beyond to help me and I'm not even from their state! Couldn't recommend higher!
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February 2024 by RAFAEL Y YANIRI
My favorite store
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February 2024 by Dean Rich
This is the absolute worst guitar center I've been too. The customer service is horrible. The employees are always reluctant to help, often they are too busy. I was told by one of the employees who works there "I have other clients ahead of you" multiple times as I'm on line to buy things or have questions regarding buying specific gear. On one occasion, I was on line, and ready to be served and the mentioned employee comes with two people from the floor skips my place, tells me to take my bag of the counter he has to serve other customers. Thankfully a different employee helped me. But I was absolutely shocked at that behaviour. More recently As he's ringing something up for me, and I'm trying to pay for it, he's busy having a personal conversation with other customers leaving the store. Seemed like he knew them. Just made me feel very uncomfortable. Very unprofessional behaviour. I wish I was aware of his name. He's the one with very long hair. I find the employees in this location disrespectful, and unwilling to do their job properly. It starts to feel personal since I've had the misfortune of coming here multiple times, and experience this from them a lot. I've had many bad experiences in this location. One time I was trying to buy guitar picks, and they actually had a giant garbage container of some kind perfectly blocking all the guitar picks. Of course no one was aware enough to correct this when there was me and another trying to look at guitar picks. Another time, the guitar tech started to have an argument with me about guitars for no reason when I was just trying to ask a question. The employees exhibit very strange behaviour. One of them even appears to be using serious drugs. Because the employees ignore you, and don't help, I end up spending longer than I want in this location. I was here Friday jan 19th at 8pm last. This will be the last time I buy anything from this guitar center. I would strongly advise to avoid this location if you can. I usually go to the one in Long island city, and have a much better experience there.
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February 2024 by Bonnie Meder
Thanks to Pat for helping us in every way possible to replace my son's drum set. Pat was incredibly helpful and wanted to make things right for us. Do not ship online. Shop with Pat and Jestin.
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February 2024 by Michael Bruno
Never disappointed here. They weren't buying my used equipment but they're awesome just the same!
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February 2024 by Jerry Orenstein
I found a used, discontinued amp online from their Lubbock TX store. I phoned to confirm the condition and availability. The salesperson was very helpful there. I bought the amp on their website, and had it shipped to the local store, in Westbury NY.When I went to pick it up, the salesman set it up in their acoustic guitar room so I could check it out. It was as described, which was excellent. As smooth a transaction as I could hope for, and I love the amp. Roland AC60. Thanks!