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August 2024 by Emilio Alonzo Frometa
Back on Feb 26, 2024 I apparently was supposed to have my rotors and brake pads replaced, I say supposedly because I do not think they replaced the rotors and brake pads. Fast Forward to August 2024 and the rotors are heavily oxidized and have major grooves on them. Every time I brake on the vehicle it makes a loud whistling noise, mind you all, my rotors before "the work was done" was fine and no noise when braking at a red light/stop sign, and no grooves on rotors. Either they did not work on my vehicle or did poor work at best on my vehicle and charged me $650 for "the work".
Back to August of 2024 I went back to the shop to explain this to the Mechanic and he did not let me finish telling him the issues, and said he'd order the parts for make/model/year of as said vehicle...I have not received a phone call since; in regards to the parts and they have my phone number on file as I provided it to them upon return visit.
In sum, the mechanics at this location are con-artists, and I was cheated out of $650 for work that most likely was not done. My advice to you all is do not let this happen to you, avoid this location, and take your money elsewhere.
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July 2024 by tata agostino
Vehicle was at the shop for 3 days. No work done! I find it comical
and pretty sure he had me mistaken with someone else. Decided not to work on my vehicle after he called me with the price, which sounded pretty good, so I said "yes" (20 second phone call)
Following morning, cash in hand, I go to pick up the car, and was accused of asking the same question 15 times and he didn't want to work on the car. Not only is it a lie, it's disrespectful.
This guy's a clown, and he even looks like one, no offense.
Just out of curiosity, I asked him what my question was in regards to, and obviously he couldn't answer. He just looked at me.
En Chen's review is 100% legit, and possibly the person that he got me mixed up with.
They don't seem to value their customers. 1st time and probably last. My neighbor recommended me here, not to mention he's a mechanic at this shop as well.
Maybe he was having a bad week, I don't know.
Overall, if you're looking for a rude experience, this is your place.
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July 2024 by En
Called for an estimate and boss answered. Asked him to repeat and confirm the price and a total, he told me if I ask again, he’s going to hang up.
I’ve been going to this auto shop for over ten years, the customer service wasn’t always there, but pricing, service and schedule were ok, so I just shrugged it off, and that’s the reason for the 2 stars. But today’s encounter is just awful, needless to say, I will never go to this shop again.
Good job losing a customer with the lousy customer service.
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June 2024 by fdvolley
Great, reliable, neighborhood mechanics. Honest, thorough and always on time.
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March 2024 by Jessica Fitzpatrick
My office moved to the same block as Carle Place Automotive about 2 years ago, so I was really excited to have a mechanic so close! I bring my car there for regular work as well as emergencies and they are great to me! Christina (or Christine sorry) at the desk is just the sweetest and I’m always so happy with the work and especially the price!! Thank you all so much!!
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February 2024 by Andy B
Great experience at this shop and its nice to not be sold services that aren't needed.
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February 2024 by Matt Keenan
Carle Place Auto is always extremely helpful. I would strongly recommend going here for any of your car needs.
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January 2024 by Nelson Sanchez
Went in for a diagnostic and left without one just got charged for nothing
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December 2023 by Cesar Flores
I called early 9am and asked if they had room for my jeep for a state inspection and dropped the car. I called the shop at 11 am, and they told me it is not ready. I got a call back at 2.30 pm, and the guy LOU (RUDELY) told me the car is making noise and wanted to charge me $45 to check. Nothing was checked on the jeep. Waste of time and money, I had to leave early from work.
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December 2023 by Seena Talasazan
Working with Gus is an absolute pleasure. He is extremely hands-on and helpful. He truly cares about his customers. I would recommend highly to anybody else. Thank you.
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November 2023 by Christopher DeVito
FIND SOMEWHERE ELSE TO GO. Disrespectful, condescending, and the rip off mechanic everyone hears about. Not sure of his name. But he’s an older guy with dark hair and glasses. In the short conversation, he tells me he is “doing me a favor”, then raises his price. Tell me he’s “got better things to do.” Do yourself a favor. GO FIND SOMEONE ELSE. Don’t waste your time with this shop. Would like to say I’m in healthcare and I’m ver tolerable with people. But this guy will outright lie to your face. And take your money.
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October 2023 by Christopher D.
FIND SOMEWHERE ELSE TO GO. Disrespectful, condescending, and the rip off mechanic everyone hears about. Not sure of his name. But he's an older guy with dark hair and glasses. In the short conversation, he tells me he is "doing me a favor", then raises his price. Tell me he's "got better things to do." Do yourself a favor. GO FIND SOMEONE ELSE. Don't waste your time with this shop. Would like to say I'm in healthcare and I'm ver tolerable with people. But this guy will outright lie to your face. And take your money.
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October 2023 by Steve Harrington
Carle Place Automotive is the only play on Long Island! Family owned and operated, there is a reason they are constantly busy every day they are open. They are knowledgable and trustworthy, and are my one stop shop for all my auto repair needs. While they may not be the cheapest, they are the best, and the prices are negligible for the quality of worksmanship you get at the shop. If you are looking for an honest mechanic that peforms quality work at reasonable prices, look no further than Carle Place Automotive!!
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September 2023 by Steve H.
Carle Place Automotive is the only play on Long Island! Family owned and operated, there is a reason they are constantly busy every day they are open. They are knowledgable and trustworthy, and are my one stop shop for all my auto repair needs. While they may not be the cheapest, they are the best, and the prices are negligible for the quality of worksmanship you get at the shop. If you are looking for an honest mechanic that peforms quality work at reasonable prices, look no further than Carle Place Automotive!!
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September 2023 by Anna L.
They close at 6pm but when I ask to come in at 5:40pm they can't because they are cleaning up. Mind you all I needed was for them to check and maybe replace a tiny little fuse. Something that requires the smallest little equipment that is the size of a calculator and the fuse is the size of a finger nail. All I can say is you have to love people who don't want to work. Good luck running a business if cleaning up is more important than making money. Wow. You gotta laugh.