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“This is the only competently run branch I've encountered. They solved the problems caused by the incompetence at other branches. The only drawback is that all KB's now have 9am lobby hours which doesn't work for anyone with a job.”
“Close on a loan today. Extremely grateful to Lori T at the Canastota NY Community Bank. Although she was clearly super busy she had unwavering patience and I felt like her only client. Took all of my calls immediately answered all my questions and was just all around wonderful to deal with. This is why I try to bank local.”
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“I've had the pleasure of banking with NBT Bank in Canastota, NY, Seneca Turnpike for the past three years, and I can't speak highly enough of the exceptional service provided by the manager, Amanda. Her dedication to making customers feel welcome and addressing any concerns goes above and beyond. I genuinely believe she deserves recognition and possibly a raise for her outstanding commitment to customer satisfaction. The branch is consistently clean, and the prompt attention to customer needs creates a positive banking experience. Highly recommended!Sincerely,Tamara Moore”