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September 2024 by Bernie White
No one answers the phone in service.
Note the only way I could get a service appointment I had to drive there and make an appointment. Funny how all the service calls go to employees cell phones.
Note I have purchased and leased 5 kia Sorentos from this dealer.
Turned in a 2021 Sorento almost a month early with 25000 miles on it, note I had a lease term for 36000 miles and those people from kia sent me a $390.00 dollar bill for worn out tires plus $400.00 for a turn in fee.
Kia will never my business again!
For the record I'll pay the $400.00 but no way in hell their getting the wear fee.
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September 2024 by Sara Mamoun
Sam was fantastic! He was kind, patient, and worked hard to get us the best deal. His professionalism made the process smooth and stress-free. His manager was equally respectful and helpful. Highly recommend working with Sam and his team!
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September 2024 by Joan Zacholl
Jean was fantastic during my recent car purchase. I was nervous about financing, but Jean made it so simple and clear. Thanks to him, I got a great deal on a Kia and I’m thrilled with my decision!
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September 2024 by Laksmi Harton
Jean at Kia was awesome! He helped me secure financing for my new car and made the whole process stress-free. His expertise and kindness made a huge difference. I wouldn’t hesitate to recommend him to anyone looking to buy a car.
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September 2024 by Karen Carrau
Jean made the car buying process so easy! I got a Kia Sorento and couldn’t be happier with the service I received. Jean was friendly, professional, and really took the time to make sure everything was perfect. I’m so grateful!
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September 2024 by richard wajntraub
“Jean is an exceptional finance manager. He was instrumental in helping me purchase my Kia Telluride. His professionalism and knowledge really stood out. I highly recommend working with Jean if you’re looking to buy a Kia!”
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September 2024 by alexander daniel
I had an amazing experience getting my Kia Seltos, thanks to Jean. He was patient, explained everything thoroughly, and made sure I understood all the financing options. I’m so glad I had Jean to guide me through the process!”??? thanks sooo much for helping me and my family
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September 2024 by luis soriano
Jean was absolutely fantastic to work with when I bought my Kia Telluride. He made the finance process straightforward and stress-free. I really appreciated his honesty and attention to detail. If you’re in the market for a Kia, I highly recommend asking for Jean ??
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September 2024 by Luis Cabral
“Buying a car can be overwhelming, but Jean made it such a pleasant experience. I got a great deal on a used Kia Sorento, and Jean was there every step of the way to answer my questions and ensure I was comfortable with my purchase. He’s the best!”
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September 2024 by benjamin gentile
The dealership is turning in to a joke.. you can never get anyone on the phone once you have drove your car off the lot. The sales department will just ignore you after your purchase and not answer your calls. The Head Sale's Manager lies about everything he sells and I have him recorded saying when I buy the body protection and fabric plan that I could get a loaner for the 24hrs they have my car. I have audio of him blatantly lieing about numerous things.
Update: All they are willing to do to fix the problem is reply to this review with a automated response that they don't read or try to fix the problem..
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September 2024 by R Sy
TO THE NEW OWNERS: Please!!!! Do something with your phone system! This was NEVER a problem before you guys took over! If you don’t believe me, call yourself! I wish you luck - you won’t get through! I’ve made over 50 calls to vision in service/sales over the past year. Not a SINGLE ONE was answered. Sadly, That is NOT a lie! I’ve had to ask for personal cell phones and that is how I now communicate with your departments. This is totally unacceptable!!!! Even to leave a voicemail it’s: someone is about to answer your call… wait a minute… they don’t! Also, on multiple occasions, your app says there are no appointments in the future even if I try to schedule 3 months out. I have my reasons for coming to vision, which I won’t list here. Probably a good thing for you because I would’ve given up a longggggg time ago. BTW - this review is only for your phone service which 100% is the worst I’ve experienced ANYWHERE…. EVER!
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September 2024 by Chance Cooley
Owned the car for less than an hour and the brake seized up... can't get ahold of anyone at there. Had to drive back down just so they would fix the problem then they didn't even fully fix the problem. Now I have to go back to get a new temp registration because that has expired because the DMV got paper late. Now I have to do all the brakes because they left old rotors and calibers on car and I've owned it for less than 2 weeks. 100% shows why people are scared to buy car these days.
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September 2024 by Kyle Scates
Wasted my time
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September 2024 by Mark Jr
Purchased a new k5 noticed i have 2 lumps in my tires called was told nothing they could do about it worst customer service ever car is unsafe to drive and now i have to purchase new tire for my new car never purchase from them again and will be sure to spred the word
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August 2024 by William Burrell
So buying car with Sam was great finance manager was great just bought the car it's scraping when I hit the brakes and still doing call service who I have extended warranty with don't answer when there open not good customer service appently
