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October 2023 by Jennifer “unip” Forward
Pushy service folks that lack customer communication skillsUnbelievable when you spend 42k to be handled like this
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September 2023 by jeff faunce
Very nice place to buy a car, great people.
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September 2023 by Tom Bayer
Parts department was assertive and a pleasure to deal with
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April 2023 by Google user
Great experience buying my new Accord! Everyone was friendly and the process was quick and easy! Brian S. Was a great salesman during the whole process. Definitely the place to go for your new vehicle.
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March 2023 by Angelo
Great experience buying my new Accord! Everyone was friendly and the process was quick and easy! Brian S. Was a great salesman during the whole process. Definitely the place to go for your new vehicle.
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March 2023 by Carol Norman
Wow…just had my first service appointment @ West Herr,Canandaigua and was so impressed. My car had a recall. Was able to get quick appointment. No waiting. They said 1 hour and it was 58 minutes. Thanks to Alan!!! He explained the service and offered to explain. Great experience!Service: Auto engine diagnostic
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November 2022 by Fred Dewey
Excellent anniversary and beyond service!!!
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October 2022 by Jim Spurgeon
Must be a good dealer service department as my friend still gets all his service work performed here on his 14 year old Honda.
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February 2022 by Jake R.
Excellent experience all around - it's the best dealership to go to because they are a big dealership and can get you the car that you want - unlike other dealerships. Great expeince with Corrine and Dennis Flur - ask for them - you will not be disappointed.
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February 2022 by Shelby Lincoln
I’ve chosen this Honda location to be my go-to for service and it was an excellent decision! While I love the Honda dealer that sold me my Pilot, this location is closer and exceeds expectations with service! Staff is friendly and transparent with clients. I think I spoke to Russ(?) today and he helped clear things up for me about my warranty and what’s going on with my vehicle. He made several phone calls to help me out. I will continue to give them my business and when my husband decides to finally trade in his vehicle, Victory Honda will be our first stop. Thank you!!!
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February 2022 by Erik Ubbink
Nice job lafleur!!!
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February 2022 by Jill Smith
Al and Russ in service and parts lie to your face and will not stand behind any product they put on. They put door sill protectors on our CRV two weeks later they chipped. They replaced one. We had it two days chipped again. They Do not stand behind their product and tray you awful!!
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January 2022 by kathy
Always very accomodating. Good service.
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November 2021 by Brian C.
BEWARE!!!!! DO NOT BUY CARS HERE!!!!! DISHONEST STEALERSHIP!!!!! TL;DR: They will first give you a cheaper OTD price in the email beforehand. After you put down a deposit and wait for almost two months for the new car to arrive, THEY WILL NOT HONOR THEIR OWN QUOTE and will give you a higher OTD price on the day you pick up your car at the dealership. They will claim that the price in the email is wrong due to their mistake but you can tell that's only an excuse because THEIR ATTITUDE IS VERY BAD AND DO NOT CARE ABOUT HONESTY OR CUSTOMER'S FEELING AT ALL!!!!! While I was looking for a 2022 Civic back in September, their BDC/Internet Manager Corrine O'Malley sent me a quote with an OTD price of 29.3k with a breakdown of all fees (i.e., taxes, DMV) for a Civic being built 10/18-10/22. I agreed with the price and put down a deposit on Oct 4. After a long wait, the car finally arrived at the dealership on Nov 18. When I drove 1.5 hours to go pick up the car on Nov 23, I received the invoice of 29.9k with the graduate program rebate offered by Honda factory. However, the amount with the rebate should be 28.8k (29.3k - 0.5k = 28.8k) according to the OTD price that we had already discussed in the email. That's a $1,100 difference!! Corrine explained that the number in the email was wrong and she "slipped her fingers" (literally what she said). However, her attitude was very arrogant and said there was nothing she could do. Even after she came back from a discussion with the person who made the final decision, she still remained the same attitude. When I suggested a voucher or anything to compensate for my loss, what she brought up was merely free oil changes. Another sentence came out from her mouth during our discussion, "I'm not going to go back and forth with you! You take it or leave it!" Through her facial expressions, tone, and arms crossing over the chest, it felt like I was the one who made the mistake. She sounded like I was the one to blame by not taking that price. Since she took a leave to have a discussion with someone back there during our discussion, it is totally reasonable to believe such DECEITFUL ACT is what they do at this dealership as a whole. This was a very awful experience. I am not sure who Corrine was discussing with back there (perhaps General Manager Mike Sterzer or General Sales Manager Bill Calandro) and decided not to honor the price quoted in the email, but this is a very DISHONEST and OBSCENE ACT. You should not bait someone to go there, then raise the price and see if customers would compromise with the price. IF YOU CAN NOT HONOR YOUR OWN PRICE, THEN DO NOT PUT THAT NUMBER IN THE EMAIL!!!!! I called the General Manager Mike Sterzer but the lady answering the call said he would not be able to take phone calls because he was busy. Then why were you asking other people to call you in your response to their one-star reviews? So I sent an email to both the General Manager Mike Sterzer and General Sales Manager Bill Calandro but have not received any reply from them yet. To someone who is going to reply to this review, there is no need to leave another insincere response, "We are very sorry to hear this." If you were really sorry, you could have just honored your own price in the email. This should not be that hard for a honest business, or perhaps it is very difficult for you as a DISHONEST BUSINESS!!!!!
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November 2021 by Jacquie Shellman
Al, the gentleman at the service desk was so very polite and helpful.
