West Herr Toyota of Canandaigua is a dealership that receives praise for both sales and service. Customers describe the staff as friendly, welcoming, professional, knowledgeable, and courteous. The sales process is highlighted for consultants who are attentive and work diligently to find the right vehicle, guiding customers through options and finding solutions to any hiccups. Multiple reviewers mention purchasing their second Toyota from this location, indicating loyalty. The service department is noted for being timely and reasonable, often completing work on or ahead of schedule. While one customer experienced a miscommunication regarding service coverage, the situation was resolved when a manager provided a thorough explanation, apologized, and made it right, leaving the customer feeling valued and respected. Overall, customers report being pleased with the service, glad to go there, and highly recommend the dealership.
Just got a new to us ford explorer from Andrew. He was very patient with my family and helped get us in to something bigger for my growing family.
December 2025
Jonathan was a wonderful sales person! He was kind, knowledgeable and helped us find what we were looking for. Thank you Jonathan and West Herr - we love our new car!
December 2025
The test drive was GREAT & the dealership was extremely clean!!
