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December 2023 by Zach Riker
So when people are annoyed then tend to leave over the top bad reviews. I am going to give an accurate review:I gave them two stars because the work was done correctly. The amount of time it took is the reason for the missing stars. I had a 12 o’clock appointment, arrived a bit early and waited in line for genuinely 20 minutes as they only had one person working the desk. He continuously answered the phone and stopped what he was doing every time it rang. After finally dropping the car off they told me it would be done in an hourI shopped around the store waited a bit then went to check on my car after an hour and a half. They assured me that they would be bringing it in soon…What?I had an appointment tent for noon and you say nothing about the fact that you’re running 2 hours behind. Needless to say I wasted an entire day and my refrigerated/frozen food went bad while waiting.Do yourself a favor and just go to like mieneke or something, they did mine in no time last time I swapped tires. You don’t even save that much money here anyways.
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December 2023 by Dylan Frank
Terrible experience, the workers are clearly understaffed and doing their absolute best. But I waited 2+ hours for my tires to be put on (for an appointment I made weeks ago). On top of that there is no place to really be while you wait aside for an uncomfortable food court
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December 2023 by Daniel Richmond
Very kind staff but either very short staffed or just extremely disorganized. They couldn’t tell where the tires we ordered were and had to wait 30 mins for them to find them and then can’t tell me if the other ones I ordered are there or not.
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November 2023 by Jake S.
Great place for bulk goods and things you never knew you needed. Awesome return policy
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November 2023 by Chris Kimball
Coscto is great but the tire center is way under staffed and you have to be ready to wait. Waited on the phone for 30 mins, waited in line for 30 mins...
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November 2023 by Milana F.
Dont get me wrong the storebis nice, a little over priced, but nice. Yet some of the workers are kind of a annoying, I went in the line to go to the self check out and we were already in a rush... one of the workers decided he was not going to let us go in the self checkout line because we had " to much stuff " and that we had to go in the other check out lines which took way longer, and although they packed it nicely it's not the way we wanted it packed and also the guy also sent some out of the self check out to the other lines even tho they had 5 items literally I counted, so how much is the amount of items allowed 1, like come on and also I hate when others touch the things I'm buying, thats kind of just a personal thing, I don't know, like there is a difference being good at your job and having pride and too much control and taking advantage of that. just my bad experience
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November 2023 by Henry Willcox
New tires...was a little bit disorganized but prices and service were excellent. Was very pleased.
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September 2023 by Wesley M.
I both love and hate COSTCO.You better go with a list and not go hungry....especially on what I call "Sample Saturday and Sample Sunday" where at every turn you get to sample something. Then all of a sudden unless you have a list and stick to that list you are walking out with a full cart and a few hundred dollars beyond your list.Love the deals, the options and the variety. Especially with an active growing teenage son who loves to surprise his Mother and I with having friends over for unannounced meals. It's nice to have options in our pantry and freezer for these surprises. It's also nice to have the price points available due to the bulk buys and the buying power of Costco.While I love the bulk on some things I hate bulk on others. Example: I love a bag of 30 pc bag of large chicken wings for $20, but I'm lacking the love for a months supply of TP and where to store it. I know this is my internal conflict. Love and hate it....depending on the day of the week, depending on how weak I get and how far off script I go from my list and depending on what I buy.Generally speaking, I love it more than not.
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August 2023 by Kim O.
I absolutely love Costco. They have so many healthy, clean, and organic food options available at an affordable price. Even their home goods, kitchenware, and clothes are great quality and they always have new inventory to try out. I absolutely love their fruits and veggies sections, but their pre-seasoned pork ribs are the best! We buy it everytime we go and pop it in our ninja grill and we're set for dinner for a few days. We also enjoy their fresh salmon and chicken too. We've bought clothes and shoes from here too and they're great quality through our wear and tear. I wish we have another Costco location in the Liverpool area to make it easier to get to, but driving 20min is certainly worth it.
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May 2023 by Julia L.
I love the store and the variety, but their workers have bad attitudes. Also there was only one lane open besides the self checkouts. I had a certificate to redeem and you cannot use it at the self checkouts.
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March 2023 by Mike C.
So my 8lb service dog Zoey and I go shopping for the first time at Costco today. I am a Army Combat Veteran that suffers from PTSD and other social issues. We have been shopping together for years at other stores BJs, Wegmans, Tops, Walmart, Price Chopper I can go on and on with no issue. Being so small I always put a blanket in the cart and push her around.The minute I walk into Costco I'm being yelled at about my dog being in the cart. I couldn't figure out why this guy is yelling at me so I walk past him. Next thing I know 4 managers are circling me like I stole something. Right then I feel trapped and start getting dizzy, and my heart is racing I want to snap but I don't because of my dog. They start yelling at me because supposedly Costco has a policy stating small dogs can't ride in the cart do to health issues. At this point I leave the store upset, dizzy and ready to blow. Are you kidding me? People throw their filthy kids in these carts all the time. Some of these kids look and smell like they haven't bathed in days. Costco products are not sterile either. Boxes are filthy, sometimes meat and chicken leak etc. Costco I will be sharing this story with as many people as I can. YOU HAVE EXPLAINING TO DO
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February 2023 by Ack
Had a good experience their. Came to my appointment and they had my car ready within a hour which is very reasonable. I’m not sure what the other reviews are about!
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February 2023 by Aeman J.
I just visited Costco on a Sunday and was not surprised to find it busy, but the store still managed the crowds well. Despite the high traffic, I had a great time shopping and found everything I needed. I love Costco for their unbeatable prices and wide selection of products, making it a fun and convenient shopping experience. Overall, a busy Sunday at Costco was well worth it!
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December 2022 by Onyx Bradshaw
Costco in general is great, but the tire center is horrible. Eric working at the tire service counter, literally did not acknowledge our presence while we waited over 15 minutes to be greeted. He walked back and forth looking every which way but at the customers standing in front of him. I understand it's busy, but a, "Hi there! I will be with you as soon as I can!" goes a long way. A Black gentleman (I could not see his name tag) with a Caribbean accent stopped, acknowledged us, then assisted us after Eric ignored us the entire time. It took over 3 hours for a tire swap with an appointment. Joseph, the manager, was very kind and apologetic, which we appreciated given the circumstances. There need to be some changes, so that customers with appointments aren't waiting for hours. Perhaps walk-ins should be cut off at a certain time or after a certain number of cars.
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November 2022 by atta ur rehman Shahbaz
Generally i used to love Costco but Costco here in Syracuse is worst. Very bad service. Tire department is a nightmare. When we had an appointment at 9 am, we were done after 11 am for tire replacement. But it was flat as soon as we got home. We had to call someone to put a spare tire. We called Costco and scheduled next day appointment (today). Our appointment was at 6 pm, and it is 7:22 and they still have not started working on our car.NEVER EVER get your snow tires/regular tires from Costco. All in all, they have terrible quality. But they do have good pizza and thats the only good part. Not even shopping is a good experience. There grocery is super expensive.