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January 2024 by Luis Oliver-Grow
Absolutely the best care for your pet. Friendly and knowledgeable doctors and staff.
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November 2023 by Venti Barbatos
HORRIBLE experience. Never again. They couldn’t care less about my pet.
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November 2023 by Nancy Stanton
Do not bring your pet to Camillus Animal Clinic! Our dog got hit by a car. We rushed her there. My husband carried her in( she’s a 90 pound dog). She’s our baby and we were very upset. They had no sense of urgency,compassion and caring. It seemed like we were bothering them We were put in a exam room. The vet came in took one look at her and said yup her leg is broken. Which we already knew by the way it was dangling. She said we can’t help you here. She said we can put it in a splint. She left after seeing our dog for about 12 seconds. A young girl came in and said she wasn’t sure they had enough materials for a splint. She said you should take her to Cornell. My husband picked up our dog who was in pain due to her injury and we went to leave. He was told he had to settle his bill. He put her back down when they told him his bill was $150 he asked “for what?” He did not raise his voice just asked what we were being charged for since they did nothing to help us. The receptionist went out back and came back and said “you’re all set just go” we drove 1 1/2 to Cornell and 90 minutes later my husband received a call from a Sargent with the Camillus PD. He was apologetic about the accident and asked about the welfare of our dog. He then stated that the vet clinic wanted my husband arrested for theft of services. lol theft of services how if we were told we were all set and could go? Payment will be rendered $150/ 15000 Pennys that is. They seem to care more about their bottom line and getting paid than our furbaby who’s care we entrusted them with. Thank god for Cornell who took care of our baby with compassion and professionalism. If you love your animals like we do and consider them part if your family I would not bring them to Camillus Animal Clinic.
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August 2023 by Casie Zydanowicz
I have taken my cats here since 2009 when I moved to the area. The doctors have always been so helpful and kind.
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April 2023 by Carissa Herry
We have been patients for years and always get treated with respect and love (for our fur babies).
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January 2023 by Patti Nana
I've been a client here for my cats for 25 years or more. I have never had an issue. Dr Otto is wonderful, and the staff is always helpful. I dont think the office has been updated in a long long time, but I'd rather have great care than new decor!!
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December 2022 by Kathleen Males
The staff is always very friendly. They are very good with our puppy.
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November 2022 by Javier Rodriguez
Terrible! I called to make an appointment for my cat who appears to not be feeling well and was told to take my business elsewhere. The reason is that I previously (2 years ago) asked them to transfer records, of a different cat, to another practice because the doctor that I visited with (Cox) was on maternity leave. Apparently, because I chose not to schedule an appointment with the owner of the practice (Otto, an unlikable woman), I have been "black-listed" and can no longer visit this practice. HOW SELF-IMPORTANT AND PETTY CAN ANYONE BE?I wish I had noticed the series of 1-star reviews before I called:-)
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September 2022 by Kevin Clary
Thanks to the cold, callous veterinarian for not listening. My 10 year old cat was born with feline herpes from his mother as I told you. Stress (such as a car ride which is quite normal) causes increased inflammation but you, in your infinite wisdom and complete ignorance of listening to the owner/friend of the cat whom has actually dealt with this circumstance, refused to give vaccinations due to possible viral loads, and insisted upon expensive anti-viral formula that the cat refuses to eat and eye cream that is difficult to deliver. It’s a very good thing I keep my cat indoors at all time. This veterinarians advice might kill him. It certainly made him angry when she was trying to shove a thermometer up his rear while asking me to hold him despite the actual signs in the room that states owners should not do so. ( He actually bit me for the first time ever.)Do NOT bring your pet/companion here. Terrible service.
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August 2022 by Jessica Saraceni
I would give 0 if i could. My cat needed emergency surgery because she got pregnant from my other cat whom this very vet said was a girl. Later found out “she” was a he. By the time I found out, my female cat was giving birth two days later. The first kitten birth I had to take my cat to the ER because it was on a Sunday was the kitten was breeched and did not make it, the second kitten which was taken out by this vet was also breeched and deceased inside my cat which led to emergency surgery. They took 0 responsibility for falsely recognizing the gender of my male cat and a month later my female cat passed away. I called the vet and asked them if they knew how this could happen and once again did not take any responsibility. I am still catching up on vet bills to this day and this was about a year ago. I will never bring my animals here again, something went wrong during surgery and these people swept it under the rug. She was only 1 years old and in perfectly good health before this surgery.
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July 2022 by Nick Leabo
One star is being nice. It USED to be a great place. It has gone downhill the last few years. They keep making up new charges. They tried to charge me an office visit, and a “difficult dog charge” among other charges totaling $120 for a NAIL TRIM. I would suggest any other local veterinarians.Fairmount animal hospital is goodThere are places in Liverpool as well.You’ll pay an arm and a leg for the simplest thing. Absolutely absurd.
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July 2022 by Anthony M
Similar to what Nick recently said, the costs are getting absurd. They are now charging for services they never performed. We will be switching vets and contacting the BBB. Bottom line is they seem to be getting very greedy and hostile.
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June 2022 by Danielle L
Dr.Otto was kind enough to see our rabbit on very short notice. We had made an appointment the following month for an annual visit, unfortunately our rabbit got sick this week with possible gastric stasis. This is the first time she has been sick in seven years ? Most places request that you see an emergency care provider if the animal is not yet established for care. We couldn't be happier with the prompt, curteous service, and caring staff.
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May 2022 by Larry Gilbert
We stopped for Dakota's annual checkup and rabies vaccine. As always the staff was friendly and courteous. Dr. Otto is an awesome vet. We have been coming here for 20+ years and have no reason to go anywhere else.
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May 2022 by Brittany Bennett
If I could give this a 0 I totally would. The person running this animal clinic is terrible she had an attitude, rude, disrespectful and cares more about the money lining her pocket then the animal coming in. Today I was told that they couldn't send out my sick dog lab work because I couldn't pay until tomorrow when my money cleared and she was rude. The nurse did not want to do that but had to go by what the vet said and on top of it she knows were good for money because we have always paid in the past with no issue. When the last vet left and was replaced by this one the service got terrible. I will be finding a new vet ASAP!!!! I will NEVER go back to vet clinic that cares more about lining their pockets then they care about ensuring that an animal gets healthy.
