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October 2023 by Aidan H.
Good service. They go above and beyond there, and for inspections they compensate well and send a detailed report
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August 2023 by Michael Kahle
Awesome experience. The whole crew was courteous, nice on the phone, empathetic when the bill was higher than expected (I have an old rusty van) and great to work with. The repairs were done right and the van drives like a new vehicle. I have worked in the automotive and customer service industry for over 35 years, these guys are one of the best I have ever dealt with. Thank you for getting the old girl back to right!
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August 2023 by Courtney Bandy
Great customer service! Will definitely bring my car back for any of my service needs. Only place I’ve ever been to that offers charter services so you don’t have to stuck at the shop for long hours while your vehicle is being worked on.
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July 2023 by Landon Beachly
Very positive, no gimmicks. The establishment is straight forward with what work needs to be done, and pricing. They work very hard to make things right the first time. Instead of driving all the way through Watertown, I go to them instead. A loyal customer now...
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July 2023 by Kathryn Mckinney
I would HIGHLY recommend Service Plus Automotive! They got my car in quick, were very friendly, and helpful.They performed a diagnostic on my car and then sent me the full report with pictures. They talked me through the diagnostic report and explained what they recommended, but they were not trying to force all of the maintenance on me. In the future I will for sure be using Service Plus Automotive!
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June 2023 by Angie Bellinger
I had my first experience with Service Plus Automotive last week to get 4 new tires put on my vehicle and an alignment. The service was exceptional! I was greeted with a smile from everyone I came in contact with. My car drives so much better now! I will probably need brakes in the near future and I will definitely be going back here! Thanks guys!
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June 2023 by Anna Fisher
I can't recommend this shop enough. I went in yesterday for an oil change based on when the last place I went said it should get done. The mechanic said the oil looked brand new and to bring it back after a couple more thousand miles, saving me $100. When I brought my husband's car in today for an oil change there was some service they recommended getting done, but they're always very upfront about the cost and what services they would prioritize based on safety, etc. Chris is especially good about explaining everything in detail. I also love that they have a kids corner with toys and books for the times when I have to bring my son with me. They're honest and family friendly and it really doesn't get better than that.
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June 2023 by Haide Chotia-Calabrese
If I could give this business no stars, I would. I took my vehicle in and was told my car had a plethora of problems that I was certain it didn’t. Fast forward a little over a year later, I forgot to tell my husband to avoid the place and he goes in for an oil change and gets told the same thing -that his vehicle has a plethora of issues that it does not. How does he know? Because my husband is a mechanic. (Some might ask why if my husband is a mechanic why he couldn’t change his own oil and the reason is that his mobility is limited.) In any case, here’s a few examples of what he was told:1: He has a Class 3 almost a Class 4 leak which if you know ANYTHING about vehicle maintenance this should be an easy red flag.2. He was also told his spark plugs should be changed out since his vehicle is at 100,000 miles…his vehicle has less than 50,000 miles.3. He was told that his alignment was off, at the 1 o’clock position, instead of at the 12 and it most assuredly isn’t -easy to verify on my husband’s part.4. They said that while on a test drive his vehicle shook, again, easy to verify and it does not.Therefore, I feel compelled to write this review to encourage people to avoid this place until they stop fabricating maintenance issues that in the long run line their pockets but at the cost of their customers being overcharged, needlessly, for non-existent issues.(I will also be submitting an ICE complaint through Fort Drum to hopefully get them blacklisted until they cease their unethical practices.)
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June 2023 by Josh Creek
Went for state inspection, then after a list of problems that were going to cost around $4200, I decided I had to pull my car and possibly wait on repairs. I finally found a shop that was going to charge $1940 for all the same repairs. I would suggest calling around like maybe black river area beforehand.
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May 2023 by Kayla Cook
The front staff is amazing! Chris goes above and beyond for all of his customers, and makes sure he keeps you updated on all repairs and services! Matt also works at the front desk and he is very friendly and does excellent work as well! These two truly care about their customers. The techs out back are AMAZING! Jason, Leland, Tom, Lee and Collin are very precise with their work and are very willing to bring you out back to the shop to show you what’s going on with your vehicle and explain it so you’re able to understand it without having that technical experience! Overall this business is awesome and they will continue to have my business for any small or big job! Very family oriented and fair pricing as well! The owners Jenn and Don have raised the bar for all other shops in upstate NY!Services: Air & cabin filter replacement
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April 2023 by Kevin Esslinger
I have driven by this shop for over 20 years without paying it much attention- that was a huge mistake! When I called and told them I had a transmission leak and the car was my primary vehicle Matt got me in right away so I wouldn't be without my vehicle for long. A complete inspection of my car was done to make sure there were no other problems with the car. To my surprise I received a text message with highly detailed information of all of the issues found broken down into three categories; 1. Requires immediate attention, 2. Requires attention soon, 3. Checked and OK. The text also contained photos of the critical issues found. I have never received this type detailed breakdown with photos from any other shop I have used and I was absolutely amazed at the level of detail included. The most impressive part of this interaction is when I called, I was able to pick the repairs I wanted them to do (and could afford) immediately, there was NO pressure to have any of the other items repaired until I was ready to have them done. The shop was able to get the OEM parts and do the repairs in ONE DAY, getting me right back on the road. Even the oil change they did was substantially less expensive than the place I used to use for service. Call - ask for Matt - you will be glad you did. Thank You Service Plus! One happy customer...Services: General repairs & maintenance
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April 2023 by John Lesui
My transmission went out. I towed my 2015 Silverado here to get it repaired and it was the best auto service experience I’ve had. Chris was the main Point of contact for my job and worked with my work scheduler to relay information to me or my wife. He was very informative and has a wealth of knowledge on using warranties. He was able to call my warranty company and get down to the fine print. His team was quick, efficient, and reliable. I will definitely be using them again and I highly recommend to anyone who is experiencing issues with their vehicles.Service: Transmission
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March 2023 by Morgan Hall
Great Service! Was my first time bringing my car in to Service Plus Automotive. They performed a diagnostic on my car and I was sent the full report with pictures that gave me a whole picture of areas that my car needs maintenance. They also addressed my concerns for why I brought my car in. They talked me through the diagnostic report and explained why they recommended maintenance/replacement of parts, but they were also very helpful with gauging my intentions with my vehicle and were not trying to force all of the maintenance on me. They educated me on the condition of my vehicle and then when I told them I only wanted to address my initial concerns at that time, they were extremely helpful and fixed it right away for me. By far the best interaction I have had with any automotive repair shop and I left understanding more about my vehicle and it's condition. 10/10 recommend to others!Service: General repairs & maintenance
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February 2023 by Andy Lee
The first time I went to Service Plus, I was satisfied with the oil change on my Jeep.Then my headlight went out a couple months later, so I went and bought a bulb to replace it. However, a new bulb didn't work so I brought it into Service Plus. Service Plus ran diagnostics and concluded that the ground to my headlight had gone bad. They told me that they needed to ground a negative wire. They said I had two options: undo all the wiring to find the root(more expensive and more time), or to snipthe ground and ground it directly to the chasis. I knew that normally, on most vehicles, grounding directly to the chasis has no issues. However, after talking to my mechanic in my hometown, I was advised that it could be possible that if the wiring harness is set up a specific way, grounding straight to the chasis could fry other electrical components to the vehicle. Anyways, it took Service Plus roughly 2 hours to diagnose the problem and 30 minutes to ground the negative wire. I received my car and when I saw the headlight work, I paid nearly $200, and I rushed back to work. On my first and last right turn (side where work was done on headlight), I noticed that my turn signal would blink at twice the speed after 3 normal blinks. I called them back, and they advised me to bring it back in. I scheduled another appointment.At the next appointment, they took the vehicle for fifteen minutes. The technician came back and notified me that they did not touch the signal lights at all. They denied any connection between the two issues and asked if I wanted to run a diagnostic on the issue. I declined. Almost at the gate back onto post, I realized that my emergency brake light did not go away. Immediately, I checked to see if I drove off with my emergency brakes engaged. They were not. I pulled over to the side of the road and messed with my emergency brake to make the light go away. I called back to Service Plus and they told me to bring it back for further inspection. I took it back, and they again denied ever working on any brake system while it was in their possession.My overall experience with them has been very poor. I was unable to drive my vehicle after a year of use because it did not pass New York State's inspections. Service Plus only added more issues to my vehicle while under their care and I am quite upset that 1 foot of wiring and a screw to ground a negative would cost me close to $200. Anyone could diagnose connectivity issues using a multimeter. I could have got that job done for a fraction of the price back in my hometown. It was a little harder for me because my leadership would despise me for ever stepping out of the COF during duty hours.
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January 2023 by Colton Bradley
I brought a particularly challenging project to this shop with a WRX boost leak and turbo replacement, and Kayla and Chris were unbelievably helpful. They were constantly communicative with me for each step of the project, and went out of their way to make sure it was done right. Tom handled the job and was clearly knowledgeable and passionate about his work. Can’t thank them all enough.
