-
September 2023 by charlotte conklin
Construction going on and awoken by 615am by workers outside our second floor window everyday and was told nothing they could do about when workers showed up reply from management was sorry about that. Nothing else. No real apology. No. We will fix while you're here. No offer even for a future stay discounts or anything. Pretty sad in a way that we use choice hotels on many occasions. Maybe they will not be our choice going forward.Rooms: Rooms clean.Nearby activities: Within 20 minutes of sitesNoteworthy details: Do not expect to sleep in...
-
July 2023 by Wanda Burgos
The hotel is very good. Excellent breakfast. The beds very comfortable. Cozy place for someone who needs peace and quiet. When I come back to Watertown, I'm staying again. I recommend it 100% EXCELLENT.
-
June 2023 by Cassie D
Room too small for the Quality Inn branding. Econo Lodge or Rodeway Inn size. It was clean, though.
-
June 2023 by Brooke C
Can't beat the price per quality. This hotel understands value and charges a fair price. Not sure why the surrounding hotels have resort prices for nowhere, upstate NY smh. Military friendly. Very clean and quiet.
-
May 2023 by Abbey Campbell
Room good size and clean,bathroom way to small,dirty,equipment in room,breakfast a disaster,but luckily a Wendy's and MacDonald near
-
May 2023 by Sherman Cota
DO NOT STAY HERE. I HAVE A CHILD WITH SIGNIFICANT MEDICAL ISSUES. THEY PROVIDED ME WITH A ROOM ON THE SECOND FLOOR. THEY DO NOT HAVE AN ELEVATOR!!!! WHEN ASKED IF THERE WAS ANOTHER ACCOMADATION I WAS TOLD THEY HAVE NO ROOMS ON THE FIRST FLOOR. I COULD NOT STAY THERE AND NOW THEY ARE REFUSING TO PROVIDE ME WITH A REFUND. I WILL BE FILING A LAWSUIT UNDER THE AMERICANS WITH DISABILITY ACT AGAINST THIS HOTEL AND PRICELINE AS THEY ARE IN CLEAR VIOLATION OF THAT ACT.
-
January 2023 by Robert Peruzzi
This is a clean place to stay. The biggest plus to this hotel is the people. During a huge blizzard they stayed days on end and made sure that guests were taken care of. I will definitely stay here again upon return to Ft
-
December 2022 by OLUWASEUN AJAYI
I have stayed at this hotel a couple of times, and this particular time, the door to my room won't shut from outside, I called the front desk, they said maintainance isn't 24/7, and they sound change my room. As soon as I entered, I saw a baby roach, I killed it and over looked it, when I woke up the next morning, I killed a couple more roaches in the refrigerator and on the desk.. this is unacceptable, and I feel they should do better with cleanliness..
-
October 2022 by Greta Taylor
I could not be more pleased with my room and stay here. The room is open and spacious, the bed and bedding is outrageously comfy, and the feng shui is on point.The lobby and my room are spotless. Most importantly, the staff are incredibly friendly and helpful. I travel to Watertown often lately and this is the only place I plan to stay from now forward.
-
September 2022 by Maria Caruso
Overall, you get what you pay for. We didn't plan on using the room too much outside of sleeping at night. Our room was small, but did the job. We had a corner room on the second floor, but couldn't keep our shade open because the other corner room was looking our direction. Couple other questionable things, like the bathroom doorknob was about to fall off, floor was sunken in, in a few spots, and doors didn't close until you pushed hard (or pulled going out). But again, for the price, don't expect 5 star quality. Centrally located to every place we needed to be, which was nice.
-
September 2022 by M Robson
We had a king suite which was large and nicely outfitted for a Quality Inn. Reasonably clean (have paid more and had dirtier rooms elsewhere). Microwave and refrigerator in the room. A little noisy sometimes due to it's "paper wall" construction and proximity to busy Route 11. Breakfast available - typical fare. Convenient to Fort Drum and Watertown. McDonald's next door. Walmart, DQ, Arby's, Wendy's and ALDI'S supermarket are just down the road. Plenty of free parking. No EV charging station.
-
August 2022 by Robert
What a Great place to stay very clean and bright rooms. This is the third time I have stayed here. It get's better every time. I will stay again when I am in the area. Well worth the price. The Owner and Staff are just Great.
-
August 2022 by Melissa Petersen
The rooms are small with little room to move. The staff was nice on check in but did not seem to monitor what was happening beyond the front desk. They alsp did not give out the wifi password. The walls are so thin and for the days I was staying there- there seemed to be a party directly outside of my window the whole time. Other guests were outside all day having bbqs and making the most obnoxious noises. Awful. Awful. Awful.
-
July 2022 by Gigi Auguste
I should have went to a different hotel when I walked into the room after seeing used chewing gum balled up from the last guest on the floor, which was not cleaned up by the housekeepers. We were just passing by and needed somewhere to stay for the night. The room was not fully cleaned. Chewing gum was on the floor and the bathtub appeared not to be clean as it had black spots from not being scrubbed. I asked three different hotel staff for late checkout, I wanted pay for late checkout, they said it was noted. Apparently the employees do not communicate with each other as the housekeepers still came into the room. Then as I was outside they called the police on my sleeping 13 years son, the police left of course because it was nonsense. Nonetheless, this was traumatizing for him. When I asked to discuss the events with the manager who called the police, the front desk girl (who was apologetic and kind) said the manager stated “he doesn’t want to speak to me as he is done for the day” The level of customer service from management and most staff is zero.
-
July 2022 by Bill Hoover
Overall a decent hotel for the money. Rooms were nice and clean. The staff was professional, friendly, and helpful. The only downside was the "breakfast bar". They only had a waffle maker, some apples, juice, coffe, and a few yogurts.
