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October 2024 by Peter Merchant
Fantastic business that I've dealt with since I first purchase a pellet stove from them in 2012. They are extremely knowledgeable, respond quickly, and provide excellent customer and repair service.
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August 2024 by Carli Arcidiacono
Countryside stove and chimney came to service our pellet stove. They spent several hours here, were very thorough and gave us numerous options to combat the issues we were having, without trying to sell us on anything. Very glad to do business with them!
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May 2024 by William Gold
Scheduled service for our gas stove, Technician Brian was personable, knowledgeable and efficient! Explained, in detail, the need for a new burner, then called the office to explain the situation. Fortunately, a burner was in stock, and Dave (owner) was kind enough to personally deliver it, so everything was in place and up and running in a short period of time! Highly recommend!
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February 2024 by Karla Dendor
We had a gas insert installed with new tile replaced around the fireplace. The workmanship was top of the line. Our mantle was built by my dad and they took very good care in taking it down and putting it back up after the install. If I could give more than 5 stars I would. Great local business
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September 2023 by Joan Carbone
Our gas fireplace was installed beautifully with marble and a beautiful wood mantle in January 2023. It was used daily until the warmer weather arrived in May. The workmanship and care we received from the owner Dave and his staff was superb. Cant give a higher recommendation and could not love the fireplace more.
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November 2022 by Cynthia Turgeon
Such great customer service! Made everything so easy!
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October 2022 by Sandra C.
Be mindful when choosing this company. They are far from professional, courteous, and honest. I purchased a home this past year. I discovered a mild gas leak in the fireplace upon turning on the furnace. National Grid informed the flex pipe originally installed by Countryside Stove and Chimney at Burnt Hills, NY isn't the one that should have been used, this isn't up to code and questioned who may have inspected their work as it wouldn't have passed inspection. National grid explained as the house shifts, the flex pipe can break and/or potentially puncture the gas pipe. This shifting is evident as there are cracks in the heath. National Grid explained this needs to be removed and replaced with a hard pipe, sleeve or termination kit. After numerous calls, they claimed there would be no way in knowing that it was them who did the work and suggested we connect with the previous homeowner despite us telling them we have all paperwork demonstrating they did the work. Nevertheles, we managed to connect with the previous home owner who not only confirmed their work but also called them on our behalf. The owner of Countryside shows up stating they've never had an issue with their work, with them using the flex piping and adds there would be a charge (for a work they had done in the first place, done wrong, not meeting up to code). He claims not knowing which inspector they "may" have used back then (2007). Unbelievable! he's the owner, he should know these things yet we all know what's going on here. They ARE NOT a reliable trustworthy company.
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July 2022 by joe reinhardt
Recently changed out our wood burning stove in our fireplace for a gas fireplace insert. Dave was great, knowledgeable in telling us what would work, and how they would be able to do the job. Instillation went just as he said. Extremely happy with service, quality, and workmanship. Highly recommend them.
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February 2022 by Mark Caldwell
I had service done on my gas fireplace. I explained on the phone that the pilot was lit for a few days but the stove wouldn't lite. When he came he said just the opposite, charged me for a full service when all he did was light the pilot. Called a few weeks later to explain the issue again and he told me he did what could. Not the first issue with this store. Will never go back to them again.
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January 2022 by Chris perrone
Solid locally owned place for wood, pellet and gas fireplaces.
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November 2021 by Kevin Markham
Absolutely one of the most honest business we have ever dealt with. The owner went to my sons house today and he advised my son of some pre-existing issues that his house may not be a good candidate for a wood insert. It is refreshing to deal with someone who cares about something other than making a s sale. You have earned my respect!!
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October 2021 by William Toffenetti
Shop around.
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October 2021 by Kevin M
Absolutely one of the most honest business we have ever dealt with. The owner went to my sons house today and he advised my son of some pre-existing issues that his house may not be a good candidate for a wood insert. It is refreshing to deal with someone who cares about something other than making a s sale. You have earned my respect!!
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February 2021 by K Mark
Absolutely one of the most honest business we have ever dealt with. The owner went to my sons house today and he advised my son of some pre-existing issues that his house may not be a good candidate for a wood insert. It is refreshing to deal with someone who cares about something other than making a s sale. You have earned my respect!!
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December 2020 by Paul Pribis
Woke up several mornings to a cool house...stove wasn’t coming on. Called, and service man came in less than an hour! Listened as I told him the problem, and how the stove would start if I jarred it. He said it probably was a loose connection in the wire between the remote control box and the gas valve. Went out to his truck, made up a new wire, installed it. Stove now works. I’m impressed...very fast service by knowledgeable people.
