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January 2024 by Raczka Ruffino
Worst managed Walgreens in the Northeast. Corporate should be ashamed of themselves that this place is still open and operating with utter incompetece.
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January 2024 by Karen James
Waited for someone to help me in the deodorant aisle, pressed the button and everything. No one came so I can grab what I needed, the button went off for 15 minutes and still no one helped even when there were no customers.
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January 2024 by Samantha Ortiz
This location does not accept BCBS insurance., but they applied a goodRX coupon for my sons medicine, only went to this location because it was open late. Thank you for the help, but it would be nice to know the reason for not accepting our insurance at just this location?
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November 2023 by Jamie Park
Incapable of cleaning their property. Always understaffed. Dirty. Avoid.
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November 2023 by Amy Hawthorn
There needs to be more help at the desk of the pharmacy. I've been put on hold for 30 minutes nobody coming back and saying sorry for keeping you on hold. Then I called back and spoke to someone not at this pharmacy and was told I was being connected directly to the pharmacy and ended up being hung up on. Some of the staff have attitudes. Also, I have called about the same thing and I get different answers. When getting a vaccine, even after I fill everything out online, it still takes about 15 minutes to get the paperwork done. That's not counting the amount of time I have already stood in line for. Its an average of 25 minutes waiting in line. I have been a customer for many years and I am seriously considering going somewhere else.
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October 2023 by Jack Curran
Worst pharmacy I've ever been to, yet there are no alternatives in downtown Buffalo. If there is a line of more than 2 people, prepare to wait at least 10 minutes. When there's more than 4 people I turn around and attempt to come back later.For the customers that take a long time - you put them to the side and have someone else handle them. Keep the line moving - when someone picks up a script, it should not take more than 1 minute, assuming the customer has checked to make sure it's ready in advance....But don't call them, it will take over 30 minutes for them to pick up the phone - do it online.For the more difficult customers, you should penalize them by having them wait to get their concerns addressed in detail, not the regular customers.I used to live in downtown Chicago. There would sometimes be lines of more than 10 people after the 5pm rush hour. Would take 15 minutes tops, they understand how to keep a line moving. How is this not standardized across all Walgreens? This isn't a mom & pop shop.
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October 2023 by Harley Quinn
This pharmacy is horrible they have nasty attitudes, don’t provide correct information, they have people there that don’t understand or can speak proper English which is important when your dealing with medicine and prescriptions I would rate them a 0 if I could they never have anything right or take the time to atleast check that they are doing there job correctly
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September 2023 by Rebecca H.
Not a great experience. Came for a vaccine after making an appointment online. I filled out all the forms online ahead of time as well because the website said it would save time at the pharmacy. This is false. When I checked in in person, I had to provide all my basic information (name, address, etc.) orally while someone typed it in. Then they handed us clipboards and pens with the consent form I filled out online. The chairs were all a little dirty or ripped and arranged oddly. Pharmacy customers were lining up in front of me when I was sitting which I didn't love. Someone else asked to have the locked Tylenol case opened and was sent to the front of the store after being told the bell by the locked case doesn't work. About a half hour after we arrived, a family who was already checked in and waiting got called into the back for their shots. We arrived 15 minutes early as instructed online. It was 45 minutes before we got our shots and then we had to stick around for 15 minutes in case of a reaction. I'm doubtful anyone here could respond to an emergency with due speed.
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September 2023 by Miss Anthony
If I can do less I promise I would. After leaving multiple messages my scripts were ready I go, after calling to confirm, that there’s nothing in the system for me. The short version. Left more details with corporate and will also be in touch with the Better Business Bureau.
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September 2023 by Charles Pyott
This store is probably the most unreliable store of its kind I've ever encountered. At least half a dozen times in four months it's been inexplicably closed for no apparent reason. That's apart from it's falsely advertising itself as a 24 hr. store. Very bad.
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September 2023 by Amber Woods
Nobody here seems to be available and looks like they don't even want to be there. And I felt like a fool in line ready to pay for my items while watching people walk out with stolen beer and laundry detergents. What happened to security?
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August 2023 by Julie Henley
This Walgreens is very unappreciated the workers work so hard and do so much to go out of their way to try and help and make you satisfied you might see the negative reviews but there is so much good at the store they are friendly helpful and all around amazing.
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July 2023 by Kristine B.
They are listed as 24 hours yet they are not 24 hours. i walked all the way here for no reason as they had a sign that said they were open at 8am. if that's the case, just list it as 8am to close!!! i am very frustrated and hungry :(
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June 2023 by Amanda Greenlaw
Absolutely the worst experience! There was a large black lady laying on the countertop playing on her phone complaining about having to work on Juneteenth and how she was going to refuse to work on Independence Day because she didn't feel it was fair Walgreens made her work on a holiday that has only existed for two years. If she wanted it off, she could have requested it instead of whining and complaining to other staff in front of customers. Definitely won't go to that location again. There's doesn't seem to be any management around to manage the staff.
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June 2023 by Robert Galloway
No one here knows what there doing I'd recommend going to another pharmacy they told me my scripts were delayed, I went to another pharmacy and they were ready right away. Not to mention every time I go theres an extremely long wait and the people that work there are very unpleasant. Do yourself a favor and go somewhere eles
