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February 2024 by Mike Westfield
Customer Service is short staffed
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February 2024 by Caitlin Whalen
Staff is very friendly and patient. Have been going to Spencer for almost 5 years now with my upgrades and questions. They don't rush your visit and will make sure you are good with your purchases and setup.
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November 2023 by Chris
Best Verizon store in the northtowns (being fair, never went to a Verizon in southern Erie county). Customer service is excellent. Solved my problem with a defective Google Pixel 7 and got me up and running with a new one seamlessly. Big shout out to Spencer - professional, friendly and highly proficient. This store will continue to be my go to place for any of my Verizon needs. Thanks
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August 2023 by Alyssa Grace Uebel-Adams
Greg was so wonderful and helpful! Very accommodating and quick with his service.
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July 2023 by R C
I used to be an AT&T customer but after they screwed me over, I went here. Since then, I am a loyal Verizon customer. This place takes the time to really work with you to get you what you need. The workers always have a smile on their face and are super friendly and helpful.The only bad thing: there can be long waits and are no chairs to sit at while being helped by a worker.
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July 2023 by HitMarkz ت
Wow! Mark was really helpful and respectful will tell my family about this verizon!
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June 2023 by cynthia peterson
Mark blake helped me out and had great customer service.
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March 2023 by Thomas Bauerle
Want to thank Latisha for WONDERFUL customer service today as my phone was having charging issues. She knew her stuff and was super friendly even though it was close to her break. What an ANGEL. And I mean that. You made a real diff in my lifebtoday.Latisha
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February 2023 by Sandee Dee
WOW! Steven Bales assisted me at the East Amherst location. He was professional, helpful, patient and kind. I left with a new iPhone 13 that I love. He put case and screen protector on and gave me a thorough tutorial of the phone. Took my iPhone 8plus on trade. The process was smooth and efficient! If you’re looking for an outstanding Verizon rep, see Steven.
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February 2023 by Mary Beth Burkett
I wish I could leave negative stars. Had internet for a week maybe 2 tops and I canceled my service. Just returned equipment and called them only to find out that they do prorate internet so I just threw $90 in the garbage. I will NEVER use them and I’m going to tell everyone I see and talk to about it. Nice job Verizon. I wish they would have mentioned that little detail of my having to spend $90 for having their service for a week maybe 2. To answer what Verizon replied there’s no way I’m going to give Verizon another chance when I couldn’t even get a partial refund.
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February 2023 by Ami Alderman
Always so helpful and great customer service. Spencer was so knowledgeable at the Transit Rd. location. Not pushy ever and spends the time you need to help make a great decision.
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February 2023 by Andre Martinelli
Like to thank Khalil. He was very professional walked me through everything. Extremely satisfied.
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January 2023 by Jerbo W
Kaius was a great employee for me and my brother. He showed us everything we needed to know and more! One of the best employees this stores has!
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January 2023 by Savanna Deneke
The customer service here is awful. When I was getting checked in, the man gave me attitude when I told him that my z flip stopped opening all the way. Now, I was told by a different verizon associate that there is a warranty that covers mechanical issues (like folding) but then at this store I was told there's nothing they can do. How am I supposed to use my phone like this? Stay true to your word and warranty policy, Verizon.
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January 2023 by Jeremey Wilcox
Kaius was a great employee for me and my brother. He showed us everything we needed to know and more! One of the best employees this stores has!