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March 2024 by brianscott evans
Great customer service from Laken, fast efficient, and helpful.
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March 2024 by Matt P
The employees do a commendable job with the steady flow of scAmazon returns. That being said, ALWAYS get a receipt for an Amazon return before you walk out the door. When Amazon claims that they didn't receive the returned item it will make follow-up with the plodding behemoth of a company that is slowly taking over the world much easier.
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March 2024 by Richard Shingleton
Friendly courteous service
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February 2024 by GARY WYLIE
TERRIBLE CUSTOMER SERVICE!!! Had a package ship next day air and it never made it. I ask them before I shipped it and was told by them it will make it. I asked this question because we had a strom three days before and I wanted to make sure there was going to be no issues. I called the store for a partial refund and they told me UPS corporate said they denied the claim due to weather. But when I called UPS corporate they said I can get a partial refund, so I called the store one more time and they hung up on me....crazy right..so I called back and the employee said that they were told my the owner not to talk to me .... which I have called about five times before and was never rude or out of line and every time I called I got the run around from them....VERY POOR WAY TO RUN A BUSINESS!!!!
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February 2024 by Charles Lowry
Excellent service in a timely manner.
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February 2024 by Dew_En_ Em_77
Search a pleasure to talk to while you're returning a package. Conversations are great attitude is Positive, LAKEA has wonderful personality. & is a Great employee to have work 4U.
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February 2024 by Chris Balisteri
Returning equipment. Very helpful
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January 2024 by Tara Loucks
The staff is always so helpful and nice here! Even when I’m not sure what I’m doing, they’re so patient and kind with me! This is why I use this location!
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October 2023 by John Osberg
Laken and Matt are awesome. There’s another young man who usually works with Matt who I sadly forgot his name (Zach, Kevin… it escapes me, apologies!) but anyway - We’re more friends than having a customer/employee interaction. Great people. Top notch service. Always enjoy going to this UPS, just around the corner from my house, which is great, too. But it’s the people who work there that make it. This UPS team rocks! Especially my guy Matt.Forever a customer at this UPS! Keep rocking it y’all!Sincerely,Johnny O
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October 2023 by Karen Hanson
Great associates at this location. Very helpful and patient. Repeat customer for that reason
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June 2023 by Drazi Crendraven (Drazisil)
We were in a pinch needing some documents notorized. It was the notory's day off, but after we explained the issue, the owner hunted down Linda. Both were so patient and kind to my stressed out friend and I. Fantastic service, greatly recommend!
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June 2023 by Patricia Kopack Holubec
We use this store a lot and have always had a pleasant experience. Never any issues.
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June 2023 by Anna Belle
I had a great experience today at the Delaware Rd and Sheridan location, the owner and Linda couldn't have been more helpful, they both went out of their way to accommodate me and were so very helpful with my return. This is my very favorite UPS store, and I've been to several. The service is always fantastic. Thank you for a great experience today, you went above and beyond and I am grateful.
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June 2023 by Bitty Kitty
Lost package. What a nightmare. The store takes zero responsibilityAs a response to whoever “manages” this Google account. Somebody at your customer service headquarters was nice enough to finally help me out. However, when I brought it up to you and your store, are you claim you had zero responsibility. This is months in the making. The issue was forwarded to somebody at your store originally and I rarely heard back. This was an important package but obviously you do not care. I see that you do have other bad reviews and blame it on “disgruntled employees” which does not surprise me.
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May 2023 by Janet Thompson
GREAT SERVICE!! Beyond helpful with bringing order to my chaos. Highly recommend.
