-
January 2024 by Valerie Wallace
U haul Storage stop calling me & trying to charge the card (that's what the $15 late fee is for). This is beginning to feel like harrassment to me. I received email for late notice that's enough. Now your calling early in the morning 8:30a to tell me what I know already. Then you turn around and try to charge my card twice two days in a row, even after I called after the first time you tried. Be advised some ppl don't mind a late fee(are you listening) I know my due date and dont mind the late fee. Your annoying !
-
November 2023 by Asia Gilliam
Very terrible I brought the truck back on the right amount of gas and they charged me a fee for gas, we I obviously filled it back up
-
September 2023 by MrWes TheBarber
I reserved online, went to the location for pickup, and returned the truck to the same location on time. The entire process was smooth and easy. UHAUL provided me with everything I needed, there's nothing else to say.
-
September 2023 by Gee
Great customer service, hardly any wait time quick and efficient.
-
September 2023 by Preston Lemon
The guys working today did a great job helping me help my brother move into his own home. But the guys that worked that store were consummate and they seemed like a great team. Give them a raise!
-
August 2023 by Rianna Norys
Great customer service! Very friendly staff!
-
August 2023 by Susan
The customer service lady, she called herself (manager) and the service is the worst I have ever seen in my life.!! I was asking some questions about my reservation and she said they canceled it because they are fully booked. But, the point is I already reserved for it. How could they cancel without notifying me anything!!!! When I ask the same question 2 more times, it turned out that my reservation is not cancelled yet and SHE IS JUST LAZY TO CHECK IT. I WILL NEVER COME TO THIS LOCATION! Please avoid here if you can.
-
July 2023 by Ahsan Ali
Don’t go to GENESEE st location … staff is rude and they look at u like u goin a steal their truck ?l!
-
July 2023 by Ashfaq Ahmed
In this location some employees and the lady manager who particularly open the location in morning has some serious attitude problem.They don’t know how to talk to a customer, leave alone accommodating a customer. When you walk out of this place you be praying God, I wish their is another close by U-Haul location.
-
July 2023 by Andy Canizares
They did not have someone at the side counter for people who did the mobile check in process, so I had to wait 20 minutes in line just to pick up a key that could have taken 10 seconds.Also, we reserved and paid for a furniture dolly online with the truck rental, and when I went to the truck, there was no dolly. Then I had to wait another 20 minutes in line just to tell them there was no dolly and for them to tell me they had no dollies. They suggested we get a dolly from one of the bigger locations. We called the U-Haul number to reserve one, then we went to the other location there was no dolly. The whole process wasted an hour of my time with no results. Having the rental products available when given the option to select them online would be terrific.
-
June 2023 by Christopher Curry
The Manager didn’t care about my health or anything. Super Rude and not know anything about customers service. The Uhaul company made me drive it back home after feeling unsafe.
-
May 2023 by Loren Boulware
The experience I had with Shay and Sharon was excellent. They were both professional, patient and cordial with me.
-
March 2023 by Ant Richards
This is my U-Haul place right around the corner from me and Every employee is Kind and Courteous. Just gotta Love my U-Haul....
-
February 2023 by Jeremy Baker
Staff is friendly and helpful but this place is very poorly maintained. I had to cancel my unit due to a mouse and roach infestation and it wasn't even an outdoor unit, it was an indoor AC one. There was no food in my unit, just a few cardboard boxes. They don't salt the walking areas so moving heavy items is dangerous. There is also a pretty clear lack of general cleaning done so the place looks grubby. It's not even a bargain price-wise when you look at nearby options.
-
February 2023 by silvester tucker
Great staff
