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October 2023 by John Kerner
Write up, into service area, and check out all were accomplised in a very timely manner.
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September 2023 by Andro brolic
Typical scumbag automotive repair shop... charging 2x the price for parts.. don't go there if you don't anything about cars..
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March 2023 by Ka Ayla
Just getting caught up with some of my reviews..... Went ito Total Automotive for an oil change a year ago, before I was married, and was told I needed hundreds of dollars of work done. Arrogant gray haired man (owner/manager?) gave me atttitude when I wouldn't book it. Didn't appreciate the "talking down to". Wondered if it was because I was female and stood my ground. Found an honest garage that doesn't try to pull anything over on you. Still don't need the work done I was told I needed there.Service: Oil change
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March 2023 by James Conley
Tom was incredibly helpful! I showed up with my hood not latching and in 20 seconds he fixed it for no charge! All star place and highly recommended!
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March 2023 by Snakes
Awesome serviceI didnt have an appointment but needed some oil they took care of me right away.I usually add oil myself but it was very windy and cold.The price was more than if i did it myself but with the high prices of everything today it wasnt to bad
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February 2023 by Sara M.
Beware ~ Total Automotive = Total Incompetent ! Told me I needed hundreds of dollars of work, that I didn't need ! Helps to get another opinion/estimate from someone more trustworthy !
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January 2023 by Eric
Brought in car for suspected anti freeze leak. A pressure check was done and there was no leak. They filled a tire that was low without asking. All of this for no charge.Service: Auto maintenance
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December 2022 by Rosamond Truty Scoma
I became weary of the mega car dealerships; and tired of paying for their free cookies. I've been bringing my auto to Total for a few years. Tried a mutual friend's smaller 2 car port shop...ugh...way too much smoke, bribes, and asking their customers to help them pick up items from dealerships. Total is just right. They are prompt, polite, informative, and reasonable in price. This is my first review. Today I had an oil change. My car went into the port at 9:25am, and was finished and driven back out front around 10:35am...and they had customers regularly entering into the shop. Nice to know they are busy!Services: Auto maintenance
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October 2022 by G Bannister
Good place to go ! Able to get me in on short notice.Had to get a certain part whichwas hard to find.WELL run company. Professional staff. Very organized.
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October 2022 by Ken Brockenton
Have been a customer for over 20 years. Only business that I trust to work on my vehicles when service is needed.Very honest and trustworthy business.Services: General repairs & maintenance
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September 2022 by CJ Johns
Bring your car here if you are looking for honesty and integrity! Their customer service is the best. Everything is explained in detail. They will let you know if something can wait or if it needs to be done right away. Waiting room is spacious and clean. Our family has been going here forever. Tom, Chris and the guys are the best mechanics in WNY!
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September 2022 by Cat
customer service is AMAZING! so reassuring! I called in a panic because my Volkswagen was violently shaking while going over 50. Chris promised me it was just snow lodged into my rims and I just needed to rinse it out. Saved me a trip and probably a couple hundred dollars if I went to my dealership instead. I’m not from Buffalo, and I’m not used to snow so I thought it was a serious problem! I come here anytime something is wrong (which is often) and never treat me like I’m dumb (which I definitely am concerning cars). They are honest and won’t scam you at all!
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September 2022 by ninjacat
Called the front desk, asking about how much an oil change would be. When I got the bill, it was an extra $30. I guess the front desk only included the oil change and not the service. Not really sure why they wouldn’t add at least a half hours worth of service to the estimate. They honestly lied to me.
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August 2022 by Michael B.
Spent 250.00 for repair. Left no better than when I came. Never even looked at problem.I came for. I feel ripped off
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August 2022 by Sheldon Soman
A very good honest qualified shop. They do work with warranty companies. I highly recommend them.Service: Auto engine diagnostic